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Complexe

Updated 2026-09-15 · 3,691 reviewed · 914 listed · How we rank ›

No rating yet 17 low data composite score See reviews on Google
Luxury Apartments
Complexe
Location
North Austin, Austin
Service
Luxury Apartments
Ranking
#647 in Luxury Apartments

Core details are sourced from this business's Google Business Profile (checked 2026-09-15).

What we found

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Based on limited recent reviews, so treat this as low-confidence.

How it stacks up

How we scored this

How We Score
Star rating 0
Review volume 0
Review recency 0
Review sentiment 49
Profile completeness 25
Verification 0

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Long-term residents praise staff responsiveness and the natural setting, though move-in conditions and pest management remain serious pain points. A small group of staff members (Brooke, Ambrosio, Caleb, Rodriguez) earns consistent mention for going beyond expectations, yet several tenants report negligent move-ins, persistent roach problems the pest control contractor struggles to solve, and property managers who deny or deflect complaints. The 51% five-star to 35% one/two-star split reflects this divide: people either find genuine community and quick repairs, or face broken appliances, locked-out keypads, and pest issues they cannot resolve.

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Staff at the leasing office-especially Tila Newbery and Kayla Gordon-earn consistent praise for patience, warmth, and clear communication during the application and move-in process. Residents describe a genuine sense of community and fast maintenance turnaround. However, a meaningful share report serious gaps: poor follow-up communication that leads to late fees, maintenance requests that languish (water damage, roach infestations, structural repairs), and missing gym facilities. The experience appears sharply split between smooth initial entry and ongoing operational friction. Lawn service disturbances, noise from the pool, and package theft round out regular complaints. Those praising the property often mention long tenure and emotional attachment; those with the worst experiences cite documented maintenance failures and unresponsive management that escalated into legal disputes.

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Last updated 2026-09-15