Is parking or landscaping maintained during regular hours?

Grounds are described as clean with minimal grass. Landscapers work Wednesdays but often blow dirt onto parked cars, though management has addressed complaints about this practice.

What is the deposit, and how is the move-in process handled?

Security deposit is $99 with approved credit. The leasing team, particularly Samone, handles move-in and can show similar units to those leasing sight-unseen. Residents report smooth initial experiences.

How responsive is maintenance to repair requests?

Maintenance staff respond quickly to requests per recent reviews, but pest control and complex-wide issues (boiler, AC, water pressure) have experienced delays. Maintenance team is consistently praised for professionalism.

Village Oaks

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 196 Google reviews · How we rank ›

3.2(196) 59 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury Apartments

Location: Hardrock Canyon, Austin
Service: Luxury Apartments
Reviews: 196
Ranking: #382 in Luxury Apartments
Best for: People relocating sight-unseen who value attentive leasing support and quiet surroundings.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-08-25.

What we found

Residents describe starkly different experiences. Those working with leasing agent Samone and the maintenance team report smooth moves and responsive support. Yet serious complaints recur: unreliable hot water from shared boilers, pest infestations taking weeks to address, aging units with failing AC, and families facing evictions amid poor document handling. The 3.2 rating reflects this divide, with roughly equal shares of five-star and one-two-star reviews.

Praised for

responsive leasing staff (especially Samone)
quick maintenance response on requests
quiet area and grounds
smooth move-in process
friendly maintenance team

Watch-outs

unreliable hot water and shared boiler issues
pest and rodent infestations with slow response
ancient infrastructure and worn appliances
management communication and documentation failures
AC cooling failures and temperature control

responsive-managementpoor-communicationunresponsive-maintenancepest-problemsclean-common-areasfriendly-staffslow-maintenance

Best for: People relocating sight-unseen who value attentive leasing support and quiet surroundings.

Think twice if: You need reliable hot water, AC, or quick pest control response. Shared boiler systems cause chronic issues. Management has faced eviction disputes.

What this place gets right

Leasing staff responsiveness (Samone frequently praised)
Maintenance team attitude and friendliness
Low security deposit ($99 with approved credit)
Quiet neighborhood setting

Before you tour or apply

Leasing agent Samone repeatedly praised for responsiveness and thorough explanations
Maintenance staff James and Juan noted as professional and friendly
Shared boiler system causes low water pressure and calcium buildup
Package lockers recently installed to replace earlier theft issues
Battery-powered keypads with no physical key backup cause lockout risks
Office opens late; sometimes not staffed at 9am despite posted hours
Pool access code malfunctioned, forcing residents to climb fence
Pest control takes 2+ weeks; pest infestations documented alongside no-pet households

Resident ratings

Luxury Apartments: Praised for move-in and leasing staff support; criticized for aging units, failing systems (AC, hot water), and pest control delays.

How it stacks up

Rated 3.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Score

Star rating 0

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Breaking down the ratings

FAQ

Is parking or landscaping maintained during regular hours?: Grounds are described as clean with minimal grass. Landscapers work Wednesdays but often blow dirt onto parked cars, though management has addressed complaints about this practice.
What is the deposit, and how is the move-in process handled?: Security deposit is $99 with approved credit. The leasing team, particularly Samone, handles move-in and can show similar units to those leasing sight-unseen. Residents report smooth initial experiences.
How responsive is maintenance to repair requests?: Maintenance staff respond quickly to requests per recent reviews, but pest control and complex-wide issues (boiler, AC, water pressure) have experienced delays. Maintenance team is consistently praised for professionalism.

Contact

Phone: +1512-346-5784
Website: http://www.myvillageoaks.com/
Address: 10926 Jollyville Rd, Austin, TX 78759
Open in Google Maps

Last verified 2026-09-22

Leasing office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 12:00-17:00

As listed on Google.

Straight from their site

Services listed

One and two bedroom apartmentsFully equipped kitchen with natural wood cabinetryBuilt-in bookshelvesCentral air and heatWood-burning fireplacesExtra storageWalk-in closetsVaulted ceilings

Published prices

Security deposit: $99 (with approved credit)

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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