Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

Village Oaks

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 195 Google reviews · How we rank ›

3.2(195) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Village Oaks
Location
Hardrock Canyon, Austin
Service
Luxury Apartments
Reviews
195
Ranking
#465 in Luxury Apartments
Best for
Professionals prioritizing staff responsiveness and quiet surroundings over modern finishes.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-25.

What we found

Staff praise centers on leasing agent Samone and the maintenance team, who are consistently described as responsive and professional; most residents report smooth move-ins and a quiet setting. Behind the scenes, aging systems undermine satisfaction: hot water fails, AC struggles to cool, water pressure is low, shared boilers cause mineral buildup, and keypads occasionally lock residents out of units. Landscaping and package theft were resolved, but core infrastructure issues persist.

The property attracts residents who prioritize convenient location and staff warmth over modern amenities. Eviction disputes cloud the picture, with two detailed complaints citing miscommunication, management-staff misalignment, and frustration over lease document clarity for roommates.

Praised for
  • responsive leasing staff (especially Samone, Lauren, Samane)
  • maintenance team friendliness and efficiency
  • quiet community and convenient location
  • smooth move-in process
  • good value relative to rent
Watch-outs
  • aging infrastructure and unreliable hot water
  • poor maintenance dispatching and slow response times
  • outdated appliances and thick paint layers
  • keypad locks with no physical backup
  • landscaping dirt blown on cars
  • package theft issues (now resolved with lockers)
responsive-managementfriendly-staffquiet-communityslow-maintenanceunresponsive-maintenanceparking-issuespackage-theft
Best for: Professionals prioritizing staff responsiveness and quiet surroundings over modern finishes.
Think twice if: Hot water and AC reliability are non-negotiable, or you rely on keypad locks without physical key backup.

What this place gets right

  • Leasing agent Samone praised repeatedly for attentiveness and professionalism
  • Friendly maintenance team
  • Quiet, convenient North Austin location near US-183 and Mopac
  • Package lockers now installed

Before you tour or apply

  • Leasing agent Samone repeatedly praised for walk-throughs and customer service
  • Maintenance staff James and Juan noted for professionalism
  • Shared boiler system causes calcium buildup and low water pressure
  • Keypad locks have failed, trapping residents outside units
  • Package lockers recently installed to resolve theft complaints
  • Landscaping blows dirt on cars weekly (Wednesday noted); management responded and addressed
  • Some residents paid $1325 to $1500 per month

Resident ratings

Luxury Apartments
Staff warmth and leasing support stand out; aging infrastructure (hot water, AC, appliances, shared boiler) undermines luxury positioning.

How it stacks up

  • Rated 3.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
84
4
18
3
12
2
13
1
68

FAQ

Do you have package delivery?
Yes. Package lockers were recently installed after earlier theft issues were reported.
How responsive is maintenance?
Individual maintenance staff are consistently praised as friendly and efficient, though residents report delays in dispatching requests overall.
What is the security deposit?
Security deposit is $99 with approved credit.
Request a quote

Similar apartment complexes nearby

High Oaks
60

High Oaks

3.5(146)✓ Google-verified

Long-term residents praise staff responsiveness and the natural setting, though move-in conditions and pest management remain serious pain points. A small group of staff members (Brooke, Ambrosio, Caleb, Rodriguez) earns consistent mention for going beyond expectations, yet several tenants report negligent move-ins, persistent roach problems the pest control contractor struggles to solve, and property managers who deny or deflect complaints. The 51% five-star to 35% one/two-star split reflects this divide: people either find genuine community and quick repairs, or face broken appliances, locked-out keypads, and pest issues they cannot resolve.

Luxury ApartmentsPet-Friendly Apartments
View profile
Great Hills
65

Great Hills

3.9(163)✓ Google-verified

Great Hills has a split reputation: residents consistently praise the leasing team (especially Isabella, Kristine, and Melissa for professionalism and friendliness) and value the quiet North Austin location near shopping. The core problem is aging units with limited upkeep. Reviewers report original 1984 appliances still in use, chipped paint, single-pane windows, and cockroach cycles. Critical complaints center on broken move-in promises, slow emergency responses (heating during winter outages), and high move-out charges even when apartments were left clean. Staff quality masks structural decay. Several long-term residents stayed 2+ years and plan to remain, citing safe surroundings and responsive leasing staff who personally know tenants. Others left within weeks due to failed HVAC during summer heat and management defending failed-seal windows. Maintenance quality is inconsistent: some praised Alex and Bruno for evening AC repairs; others waited days for emergency heating fixes. Cost of living is high (electric bills up to $250/month reported) due to old single-pane windows and inefficient systems.

Luxury Apartments
View profile
Madison at the Arboretum
66

Madison at the Arboretum

4.0(77)✓ Google-verified

Residents consistently praise the management, especially Niesha and Jared, for their responsiveness and care in keeping the community peaceful and well-maintained. However, some tenants report frustration with extended pool closures, past water shutoffs lasting days with poor communication, and inconsistency in maintenance quality depending on which technician handles the work. The natural setting and apartment design win strong loyalty from long-term residents despite the older infrastructure.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08