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Parkview Terraces

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 139 Google reviews · How we rank ›

3.9(139) 65 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Parkview Terraces
Location
Southpark Meadows, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
139
Ranking
#462 in Luxury Apartments
Best for
people prioritizing location and move-in experience over maintenance reliability

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Five-star reviews highlight the leasing team, particularly Rosa, Lizbeth, and Hillary, for warmth and smooth move-in processes. Reviewers praise spacious units, walkable location, and recent improvements to gates and landscaping under new management.

Persistent complaints center on maintenance neglect dating back years: AC failures, mold, pest infestations ignored for months, work orders closed without completion, and unannounced entry. Tenants report thin walls, dirty hallways, and an unresponsive office that rarely returns calls. Recent 5-star reviews suggest improvement, but older complaints of slow repairs, deposit holds, and poor follow-up remain unresolved in other accounts.

Praised for
  • new management team turning issues around
  • friendly and responsive leasing staff
  • spacious units at competitive pricing
  • excellent location near trails and Southpark Meadows
Watch-outs
  • chronic maintenance delays and ignored work orders
  • poor office communication and unresponsive phone lines
  • recurring pest infestations and mold issues
  • gates and pool frequently broken or closed
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancefriendly-staffnoisy-neighborspest-problemsgood-value
Best for: people prioritizing location and move-in experience over maintenance reliability
Think twice if: you need rapid maintenance response or have low tolerance for pest problems and thin walls

What this place gets right

  • spacious floor plans for the price
  • new management team addressing long-standing issues
  • walkable to trails and retail
  • welcoming leasing staff

Before you tour or apply

  • Rosa, Lizbeth, and Hillary named as leasing team members driving recent positive reviews
  • Work orders historically closed without completion; portal history not accessible to residents
  • Maintenance team (Kelvin, Antonio) praised; office communication repeatedly cited as the bottleneck
  • Ant infestations reported lasting years despite regular pest control calls
  • AC and water heating repairs took months or were ineffective; mold resulted from unchecked condensation
  • Pool and front gate cited as repeatedly broken or closed for extended periods
  • One tenant threatened Code Enforcement to force mold inspection after weeks of unanswered requests

Resident ratings

Luxury Apartments
Strong recent praise for leasing experience and unit size; long-standing complaints of deferred maintenance and uninviting common areas
Pet-Friendly Apartments
Listed as pet-friendly; no reviews directly speak to pet policies or amenities
Townhome & Garden-Style Communities
No review text addresses townhome-specific services or layouts

How it stacks up

  • Rated 3.9 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

What keeps coming up

friendly staffcarportspoolkind staffmaintenance teamcoffee machinebeautiful propertyapproval processsupportive managementtour

How we scored this

How We Score
Star rating 28
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
95
4
5
3
2
2
2
1
35

FAQ

How quickly do work orders get completed?
One recent reviewer reported completion within 24 hours under new management. Older reviews cite months of delays and orders closed without work done. Patterns vary significantly.
Can I access my work order history in the portal?
No. A resident explicitly complained that the portal does not show work order history, preventing them from tracking or proving maintenance delays.
Is the pool usually open?
Multiple reviews report the pool closed for extended periods (up to 6 months cited). A recent review noted it is being worked on under new management but was not operational at their visit.
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Last updated 2026-09-22