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Lenox Woods

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 123 Google reviews · How we rank ›

4.1(123) 68 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Lenox Woods
Location
Slaughter Creek, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
123
Ranking
#174 in Luxury Apartments
Best for
Dog owners seeking move-in support and upscale amenities; first-time renters with property managers on staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Lenox Woods splits sharply between two experiences. Residents consistently praise Alvaro Pena and the maintenance team for attentiveness, speed, and genuine help through move-in and beyond. The property itself draws praise for clean grounds, quiet vibe, and resort-level amenities that dog owners especially love.

Behind the scenes, however, a troubling pattern emerges: multiple residents report unresolved ant invasions, phantom monthly charges that spike rent without explanation, and a leasing office that ignores calls and emails. One former resident was sent to collections over disputed move-out fees despite documented proof of apartment condition. For those needing leasing support after signing, expectations should be low.

Praised for
  • Alvaro Pena and named staff go above and beyond during leasing and move-in
  • Amenities are resort-quality, dogs love the dog park and trails
  • Property is clean, modern, well-maintained grounds and buildings
  • Quiet, welcoming community with fast maintenance response
Watch-outs
  • Ant infestations and pest control failures
  • Mysterious monthly charges and billing disputes
  • Leasing office unresponsive, avoids calls and emails
  • Front and back gates broken or chained; speeding and safety concerns on property
responsive-managementpoor-communicationwell-maintainedclean-common-areaspest-problemsgreat-amenitiesfriendly-staffslow-maintenanceunresponsive-maintenance
Best for: Dog owners seeking move-in support and upscale amenities; first-time renters with property managers on staff.
Think twice if: Avoid if you anticipate needing post-lease office support, billing clarity, or pest control follow-up. Multiple residents reported unresolved ants and unresponsive leasing staff after move-in.

What this place gets right

  • Alvaro Pena delivers white-glove leasing and move-in support
  • Resort-caliber amenities: pools, dog park, pickleball, onsite trails
  • Maintenance team (Jason, Patrick) responds quickly and professionally
  • Clean, modern, quiet property in convenient South Austin location

Before you tour or apply

  • Alvaro Pena: leasing agent praised in 8+ reviews for FaceTime tours, patient floor-plan reviews, answering questions after move-in, and helping residents with printing business documents
  • Jason (Property Manager) and Patrick (Maintenance Manager) recognized by name for fast, weekend availability
  • Ant infestations reported in multiple units with no resolution from pest control
  • Residents report unchained or broken gates and speeding safety issues in the community
  • Move-out charges disputed and sent to collections; one resident still receiving bills months after vacating

Resident ratings

Luxury Apartments
Modern, clean, well-maintained units praised; resort amenities and leasing experience shine, but billing transparency and post-move-in office responsiveness are severe complaints.
Pet-Friendly Apartments
Dog park and onsite trails highly praised. Dogs described as loving the community. No complaints about pet policies.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffwelcoming staffclean propertyclean apartmentdog parkmodern apartmentluxury designquiet communityfloor plans

How we scored this

How We Score
Star rating 39
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
92
4
2
3
0
2
4
1
25

FAQ

Who is Alvaro Pena and why do so many reviews mention him?
Alvaro is a leasing agent who appears in 8+ reviews as the primary point of contact during tours and move-in. Residents praise him for patience, responsiveness, extra floor-plan reviews, and going above and beyond (including helping print business documents). He is the standout reason many chose Lenox Woods.
What happens if I have an ant problem after I move in?
Multiple residents report ant infestations that pest control did not resolve. They had to find their own solutions. This is a recurring complaint with no clear fix described.
Does the leasing office respond to calls and emails after move-in?
Multiple residents report the leasing office is hard to reach: no one answers, emails are not returned, and the office is rarely in. This is a major complaint for billing disputes and move-out instructions.
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Last updated 2026-09-22