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The Haywood Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 181 Google reviews · How we rank ›

4.2(181) 69 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
The Haywood Apartments
Service
Pet-Friendly Apartments
Reviews
181

What we found

Strong front desk and leasing staff earn consistent praise, but residents consistently report unresponsive management, poor enforcement of lease rules, and slow fixes on major issues like AC breakdowns. Many felt charged unfairly at move-out and frustrated by weak security despite its pet-friendly amenities and clean common spaces.

The property appeals to those who value affordability and a friendly leasing experience, but long-term residents flag ongoing struggles with communication, slow repairs (AC failures lasting weeks), lack of enforcement against noise and lease violations, and aggressive fees for cleaning and damage claims. A manager change appears to have worsened these issues in recent years.

Praised for
  • friendly, responsive leasing and front desk staff
  • clean, well-maintained common areas and amenities
  • good value for the area and price
  • helpful onsite maintenance team
Watch-outs
  • poor management communication and follow-up
  • slow or unresponsive maintenance on major issues
  • unenforcedlease violations and noise complaints
  • security lapses and gate failures
  • aggressive move-out fees and deposit deductions
  • pest control and cleanliness issues
  • inconsistent parking enforcement and towing
friendly-staffpoor-communicationclean-common-areasslow-maintenancenoisy-neighborsoverpriced
Best for: renters who prioritize affordable rates and friendly leasing service over long-term management responsiveness
Think twice if: you expect consistent maintenance, strong management communication, or swift enforcement of lease rules. Many residents reported being ignored when reporting noise violations, security issues, and repair delays.

What this place gets right

  • friendly, knowledgeable leasing team (Usha, Jess cited by name)
  • affordably priced relative to Austin market
  • pool and 24/7 fitness center
  • responsive maintenance staff in better periods

Before you tour or apply

  • Leasing staff Usha, Jess, and manager Tyler praised for helpfulness and professionalism
  • Maintenance worker Luis noted for quick, professional repairs during good periods
  • AC failure cases lasted weeks (June 2 until mid-June, compressor unavailable)
  • Parking enforcement inconsistent; some residents report cars towed despite having passes
  • Move-out charges frequently contested; residents report hundreds in cleaning and damage fees despite prior cleaning
  • Dog park reported to have flea infestation issues
  • Gate security repeatedly failed (left open, broken for days)
  • Hallways not cleaned regularly; cobwebs and dead insects reported

Resident ratings

Pet-Friendly Apartments
Dog park plagued by flea infestations; lack of enforcement on pet waste cleanup in common areas

How it stacks up

  • Rated 4.2 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffvalet trashpoolclean spaceseasy to work with staffkind staffdog parkgreat areagym

How we scored this

How We Score
Star rating 45
Review volume 98
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
138
4
4
3
1
2
6
1
32

FAQ

Is there parking available for residents?
Yes, but reviewers report that parking enforcement is inconsistent. Some residents were towed despite having parking passes; others struggle to find spots near their units due to non-residents parking in the complex. There is a claimed waitlist for reserved parking, but open spots are frequently available.
How responsive is maintenance to repair requests?
Response varies. Some reviewers praise Luis and the maintenance team for quick, professional repairs. Others report weeks-long waits for major issues (AC failures in June, water heater problems). Several note that management rarely acknowledges complaints, even with photos and video evidence.
What amenities does The Haywood offer?
The property has a swimming pool, 24/7 athletic center, and dog park. Reviewers praise the pool and gym facilities, though some report broken equipment and poor upkeep in recent years.
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Last updated 2026-07-17