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Grove at Northwest Hills

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 171 Google reviews · How we rank ›

3.6(171) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Grove at Northwest Hills
Service
Luxury Apartments
Reviews
171

What we found

Many residents report a genuinely welcoming community backed by responsive maintenance and a hands-on management team (Cade, Karyn, Sam, Victor, Tanya, Leo). Fast repairs, clean units, and the location near Northwest Hills amenities make it feel like home for long-term tenants.

Serious concerns recur across older reviews: roach and pest infestations that persist despite management assurances, utility outages without notice, and a malfunctioning automated leasing phone system. Recent reviews skew positive, but cleaning up bugs and fixing infrastructure remain open questions for reliability.

Praised for
  • responsive maintenance team
  • professional, personable management staff
  • clean units and grounds
  • peaceful, quiet community
  • convenient location and amenities
Watch-outs
  • pest and roach infestations
  • unresponsive leasing office AI
  • utilities outages without notice
  • shared laundry machines malfunction
  • poor communication from management
responsive-managementfriendly-staffwell-maintainedquiet-communityclean-common-areaspest-problemspoor-communication
Best for: Long-term tenants seeking a stable, quiet community with strong management and responsive maintenance.
Think twice if: Pest control and infrastructure reliability have been ongoing issues in older reviews; recent improvements are unclear from available data.

What this place gets right

  • management and maintenance respond quickly
  • quiet, well-kept community
  • convenient to shopping, dining, and transit
  • updated units with good natural light

Before you tour or apply

  • Management staff: Cade (manager praised across multiple reviews), Karyn (leasing specialist, noted for patience and deal-making), Sam (property manager, handles incidents diligently)
  • Maintenance team: Victor, Leo, Tanya, David, Yusendy noted for prompt next-day or immediate response
  • Automated leasing phone system frustrates callers seeking human contact
  • In-unit washer-dryer available (contradicts Review 16 complaint)
  • Shared laundry machines charged at $2.50 per load with reported theft and malfunction issues
  • Package delivery assistance offered to residents with mobility challenges
  • Maintenance request app available and described as fast and effective

Resident ratings

Luxury Apartments
Spacious, updated units with natural light and good views, but ongoing disputes about pest control, water quality, and infrastructure maintenance cloud the experience.

How it stacks up

  • Rated 3.6 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

What keeps coming up

helpful teambeautiful unitcozy apartmentclean complexclean groundswalkabilitygreat wifipest controlquiet communitynice grounds

How we scored this

How We Score
Star rating 10
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
96
4
14
3
7
2
6
1
48

FAQ

Does Grove at Northwest Hills have in-unit laundry?
Their website and attributes list in-unit washer-dryer; however, older reviews mention shared laundry machines at $2.50 per load with malfunction issues. Confirm washer-dryer inclusion in your specific floor plan before signing.
How quickly do maintenance requests get handled?
Multiple recent reviews report next-day or same-day service. The complex has a maintenance request app described as fast and effective.
Is there a human in the leasing office I can talk to?
Recent reviews note frustration with an AI phone assistant that does not transfer to a human. Call during office hours (7 days listed on Google) or visit in person to speak directly with staff like Karyn or Sam.
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Last updated 2026-07-17