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Grove at Northwest Hills

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 172 Google reviews · How we rank ›

3.6(172) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Grove at Northwest Hills
Location
Northwest Hills, Austin
Service
Luxury Apartments
Reviews
172
Ranking
#543 in Luxury Apartments
Best for
Residents prioritizing responsive, personable staff and a quiet, walkable community setting over perfect infrastructure.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

A divided experience: many residents love the maintenance responsiveness, management warmth (Sam, Cade, Karyn, Tanya, Victor, Leo named repeatedly), and quiet, walkable location. Renewed leases and five-year tenancies signal loyalty. Yet serious complaints persist about roach and bug infestations, water and internet failures, stolen laundry, and slow resolution. The leasing office AI phone system also frustrates callers.

Renovations are underway (barbecue area, pool, laundry machines upgraded), and staff deliver personal touches (packages to injured residents, holiday events). Gym ventilation in summer heat is a noted weak point. At 3.6 stars across 172 reviews, satisfaction splits sharply: 56% five-star vs. 31% one-to-two-star, reflecting a property in transition with pockets of real problems.

Praised for
  • responsive maintenance staff (next-day service)
  • friendly, caring management team
  • clean grounds and amenities
  • welcoming, diverse community
  • convenient location
Watch-outs
  • pest infestations (roaches, bugs, raccoons)
  • utility outages without notice
  • poor communication/unresponsive leasing
  • gym needs equipment and ventilation upgrades
  • laundry room theft and equipment failures
responsive-managementfriendly-staffwell-maintainedpest-problemsslow-maintenanceclean-common-areasquiet-communityrenovated-units
Best for: Residents prioritizing responsive, personable staff and a quiet, walkable community setting over perfect infrastructure.
Think twice if: Pest problems and utility outages are recurring issues; residents sensitive to infestations, water disruptions, or slow-response management should seek elsewhere.

What this place gets right

  • Named maintenance staff (Victor, Tanya, Leo, David, Yusendy) deliver next-day service
  • Management team (Cade, Sam, Karyn) builds community events and personal support
  • Pool, hot tub, fitness center, and in-unit washer-dryer
  • Walkable location near H-E-B, Chez Zee, bus lines, UT, Domain

Before you tour or apply

  • Named staff praised for consistency: maintenance team Victor, Tanya, Leo, David, Yusendy; leasing/management Cade, Sam, Karyn
  • Next-day maintenance response time is standard
  • Renovations in progress: barbecue area upgrade, new laundry machines, pool upgrades
  • Management delivers packages to residents with mobility issues and organizes holiday events
  • Leasing office uses AI phone system that reviewers report does not route to humans

Resident ratings

Luxury Apartments
Praised for responsive maintenance, welcoming management, and upscale amenities; hampered by recurring pest infestations, utility failures, and laundry-room theft.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

What keeps coming up

clean laundry roomshelpful teambeautiful unitcozy apartmentclean complexclean groundswalkabilityquiet communityrenovatednice grounds

How we scored this

How We Score
Star rating 10
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
97
4
14
3
7
2
6
1
48

FAQ

How quickly does maintenance respond?
Typically next day, even for after-hours requests submitted via the repair app, according to multiple residents who renewed leases.
Is there in-unit laundry?
The website lists in-unit washer-dryer in the unit types offered. Shared laundry machines are also available at $2.50 per load, though some residents report mechanical failures and theft.
What amenities are included?
Resort-style pool, hot tub, 24-hour fitness center, package lockers, business center, and fitness center. Upgrades include a barbecue/cornhole area and renovated laundry machines.
Request a quote

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Last updated 2026-09-22