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The Ridge Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 347 Google reviews · How we rank ›

4.1(347) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Ridge Apartments
Location
Northwest Hills, Austin
Service
Luxury Apartments
Reviews
347
Ranking
#218 in Luxury Apartments
Best for
Residents prioritizing quick maintenance response and community atmosphere who tolerate noise enforcement trade-offs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-09-15.

What we found

Maintenance staff, particularly Ariel Machado and Ernesto, earn consistent praise for quick, professional repairs. Several residents highlight responsive service and a quiet community atmosphere. However, management conduct has drawn serious concerns: one former resident reported being yelled at and cursed at when raising a noise complaint, another received a gun-like hand gesture, and staff locked the office during business hours without notice. Recurring complaints cite mysterious odors, water quality issues, pest infestations despite treatments, and arbitrarily applied late fees not disclosed in leases. Strong divide between frontline maintenance staff and office professionalism.

The property appears well-maintained cosmetically and hosts community events. Rent ranges from $899 for studios to $1,746 for larger two-bedrooms. Those seeking reliable maintenance response may be satisfied; those sensitive to noise enforcement, transparent billing, or management approachability should look closely at alternatives.

Praised for
  • Maintenance staff professionalism and speed
  • Helpful leasing staff
  • Community events and grounds
  • Quiet, peaceful setting
Watch-outs
  • Poor management communication and conduct
  • Excessive and unexpected fees
  • Pest and odor issues
  • Unresponsive to maintenance requests
  • Poor front desk professionalism
poor-communicationwell-maintainednoisy-neighborspest-problemsfriendly-staffoverpriced
Best for: Residents prioritizing quick maintenance response and community atmosphere who tolerate noise enforcement trade-offs.
Think twice if: Noise complaints, billing disputes, or management approachability are important to you given documented conduct incidents and fee concerns.

What this place gets right

  • Fast maintenance response from trained technicians
  • Community events and recreational facilities
  • Quiet residential setting
  • Cosmetic upgrades and grounds maintenance

Before you tour or apply

  • Ariel Machado and Ernesto named as high-performing maintenance staff
  • Amanda noted for leasing/resident support
  • Trey mentioned as helpful
  • Maintenance includes emergency AC and plumbing repairs
  • Package delivery fees: $5/day late charge after 2 days, plus monthly locker fee
  • Cosmetic upgrades noted as ongoing
  • Community events hosted, recreational court with tennis, pickleball, basketball

Resident ratings

Luxury Apartments
Maintenance staff praised for speed and professionalism; management conduct and billing issues are significant drawbacks.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
243
4
22
3
7
2
8
1
67

FAQ

What maintenance staff are most frequently mentioned?
Ariel Machado and Ernesto are named repeatedly for professional, quick responses to AC, plumbing, and emergency repairs. Amanda is praised for leasing support and Trey for helpfulness.
Are there package delivery fees?
Yes. The property charges a monthly locker fee plus $5/day if packages are not picked up within 2 days.
What community amenities are available?
The property hosts community events and operates a recreational court with tennis, pickleball, and basketball.
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Last updated 2026-09-22