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Westdale Pointe

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 312 Google reviews · How we rank ›

3.8(312) 69 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Westdale Pointe
Location
Northwest Hills, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
312
Ranking
#423 in Luxury Apartments
Best for
Young professionals and recent graduates seeking a walkable, quiet community with responsive staff and convenient access to employment hubs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Staff members Yadira and Grace earned consistent praise for guiding residents through leasing with care and efficiency. The community feels quiet and walkable, with amenities like pools and dog parks, at prices many found reasonable for the location near UT and The Domain. Maintenance response times lag, some residents discovered undisclosed fees at move-in, and roach problems have persisted despite tenant complaints and extra cleanout charges. Pool noise on weekends and one parking enforcement dispute also stand out as recurring friction points.

For most, the location and team support outweigh the operational rough edges. A few residents who encountered pest issues or fee surprises regretted signing, and one visitor found the leasing consultant unhelpful. The balance tilts toward satisfaction, but transparency about fees and pest history would reduce turnover.

Praised for
  • knowledgeable, responsive staff (especially Yadira and Grace)
  • comfortable, peaceful community
  • good value for the price
  • convenient location near UT, The Domain, Downtown
Watch-outs
  • slow maintenance and repairs
  • hidden fees and lack of transparency
  • pest control issues and unfair charges
  • noisy pool area on weekends
responsive-managementfriendly-staffquiet-communityslow-maintenancepest-problemsgood-value
Best for: Young professionals and recent graduates seeking a walkable, quiet community with responsive staff and convenient access to employment hubs.
Think twice if: Pest control history, slow repairs, and surprise fees at move-in are documented concerns; request a full fee breakdown and pest treatment records before signing.

What this place gets right

  • Staff known by name for efficiency and warmth
  • peaceful location with UT, The Domain, Downtown close by
  • amenities include pools, dog park, grilling stations
  • competitive pricing relative to location

Before you tour or apply

  • Yadira and Grace named repeatedly as leasing staff who guide applications smoothly
  • dog park and two pools with poolside Wi-Fi listed on website
  • maintenance director Jordan mentioned positively
  • hidden fees charged at move-in (not itemized upfront)
  • roach cleanout fee imposed on departing residents
  • one parking tow for $400 despite registered vehicle
  • pool noise complaints on weekends, security presence unclear
  • slow repair turnaround noted by residents

Resident ratings

Luxury Apartments
Leasing team praised for patient guidance; maintenance lags, hidden fees create frustration.
Pet-Friendly Apartments
Dog park available; no specific pet deposit, policy, or restrictions mentioned in reviews.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

What keeps coming up

helpful staffhot water issuesapartmentskind stafflease renewalquiet communitystaff attentionapplication processaffordabilityaccurate communication

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
192
4
20
3
16
2
8
1
76

FAQ

Do I need to see my unit in person before signing a lease?
Yes. One resident leased sight-unseen and regretted it after seeing damage. Tour your specific unit first.
What fees should I expect beyond rent?
Request a complete fee breakdown in writing before signing. Residents report surprise charges at move-in, including pest cleanout fees for roach problems.
Are there on-site staff to help with my move-in and questions?
Yes. Leasing staff like Yadira and Grace handle the application and early leasing process, and maintenance director Jordan is available for property issues.
Request a quote

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Last updated 2026-09-08