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Westdale Parke

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 245 Google reviews · How we rank ›

3.1(245) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Westdale Parke
Location
Northwest Hills, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
245
Best for
Budget-conscious renters with pets seeking convenient location and social amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Five-star reviews praise staff warmth and quick maintenance, especially John, Yolanda, and Jazmine, along with the location near the Domain and affordable pricing. Serious recurring complaints center on pest control that reviewers say persists despite repeated treatments and fees, maintenance failures on major issues like roof leaks, repeated water shutoffs, and disputed move-out charges that some report led to collection agency involvement.

This complex appeals to budget-conscious renters who value the location and amenities but should know that maintenance responsiveness varies sharply by issue type. Structural problems and pest infestation are the main pain points, and lease enforcement regarding yard appearance and deposits appears stricter than typical.

Praised for
  • friendly staff and management
  • responsive maintenance
  • affordable rent
  • good amenities
  • safe quiet community
Watch-outs
  • pest control failures
  • unresponsive maintenance on complex issues
  • water shutoffs for maintenance
  • old buildings with structural problems
  • unfair move-out charges
friendly-staffresponsive-managementgood-valuepest-problemsslow-maintenancenoisy-neighbors
Best for: Budget-conscious renters with pets seeking convenient location and social amenities.
Think twice if: Pest control has been a persistent issue for some residents; maintenance on complex structural problems can stall. Move-out charge disputes are documented.

What this place gets right

  • Friendly, attentive staff and management
  • Quick maintenance response for most repairs
  • Affordable pricing
  • Good location near Domain and MoPac
  • Extensive amenities including dog park and pools

Before you tour or apply

  • John and Hassani named for maintenance quality
  • Yolanda and Jazmine noted for leasing process support and responsiveness
  • Dog park available for pet owners
  • Roof leaks and AC drainage issues reported unresolved by some residents
  • Cockroach infestations reported despite pest service and fees charged
  • Water shutdowns for maintenance are frequent

Resident ratings

Pet-Friendly Apartments
Dog park available and appreciated; leasing process noted as easy and supportive by pet owners.
Luxury Apartments
Amenities praised (pools, tennis, gym), but old building structure and unresolved maintenance issues undermine luxury positioning.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What keeps coming up

laundry room machinesleasing officeleasing processwater shutoffshelpful management staffmaintenance response timeaffordabilityold apartmentssafe neighborhoodapartment complex

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
83
4
42
3
23
2
15
1
82

FAQ

Does Westdale Parke have a dog park?
Yes, the complex has an on-site dog park for pet owners.
What is the rent?
Reviewers mention $700 rent; check directly with the leasing office for current rates and unit types.
How often does the water get shut off?
One reviewer noted frequent water shutoffs for maintenance; this should be verified with management when inquiring about lease terms.

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Severe structural and maintenance failures dominate resident accounts. Widespread roach and rat infestations persist despite pest control treatments; roof repairs leak in first rain, causing damage to units. Mold exposure sent at least one resident to the emergency room. Power outages, hot water failures, and laundry facility breakdowns are chronic. Noise from parties and disruptive neighbors occurs nightly; management is slow to intervene. A handful of older residents praise staff responsiveness and community events, but the weight of recent complaints about unsafe conditions, rising rent, and poor management is overwhelming.

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Westdale Pointe
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Staff members Yadira and Grace earned consistent praise for guiding residents through leasing with care and efficiency. The community feels quiet and walkable, with amenities like pools and dog parks, at prices many found reasonable for the location near UT and The Domain. Maintenance response times lag, some residents discovered undisclosed fees at move-in, and roach problems have persisted despite tenant complaints and extra cleanout charges. Pool noise on weekends and one parking enforcement dispute also stand out as recurring friction points. For most, the location and team support outweigh the operational rough edges. A few residents who encountered pest issues or fee surprises regretted signing, and one visitor found the leasing consultant unhelpful. The balance tilts toward satisfaction, but transparency about fees and pest history would reduce turnover.

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Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management. The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.

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Last updated 2026-09-22