Yes. The complex welcomes dogs and has a bark park, though recent reviews report it goes unmaintained.

Do units have washer/dryer?

Yes. In-unit washer/dryer is included, a feature many residents highlight as a key draw.

What is the location like?

Northwest Hills, a quiet area about 10 minutes from Barton Springs and near UT campus, with nearby shops and restaurants.

Greystone Flats Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 99 Google reviews · How we rank ›

3.1(99) 57 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury ApartmentsPet-Friendly ApartmentsStudent Housing

Location: Northwest Hills, Austin
Services: Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews: 99
Best for: Students seeking affordable, pet-friendly housing near UT with in-unit laundry.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management.

The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.

Praised for

responsive management under prior leadership
in-unit washer/dryer
quiet location near UT
value for price
friendly staff

Watch-outs

severe maintenance neglect under new ownership
pool closed for months with no explanation
pest infestation (cockroaches and fleas)
poor management communication and accessibility
predatory towing practices

responsive-managementpoor-communicationunresponsive-maintenancequiet-communitypest-problemsparking-issuesgood-value

Best for: Students seeking affordable, pet-friendly housing near UT with in-unit laundry.

Think twice if: Recent management change has triggered maintenance failures, pest problems, and poor communication. Wait for stability before signing a lease.

What this place gets right

Value near UT campus
In-unit washer/dryer
Quiet, walkable neighborhood
Pet-friendly with bark park

Before you tour or apply

Ellen (former manager) and Cruz (former head of maintenance) were central to positive experiences but have since departed
Pool emptied in early June and remained closed through August-September
New management office hours reduced to two days per week by appointment only
AC failures ignored for nearly three months
Cockroach and flea infestations reported

Resident ratings

Student Housing: Praised for value and location near UT under prior management; now flagged for poor maintenance response and pest issues.
Pet-Friendly Apartments: Bark park welcome but reported neglected (uncleaned, flea-infested) under new ownership.

How it stacks up

Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
Has more Google reviews than 39% of the businesses in this directory.

What keeps coming up

green poolcharming apartmentpeaceful atmospherefireplaceresponsive maintenancehelpful staffold placerat infestationlease renewalroof

How we scored this

How We Score

Star rating 0

Review volume 87

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Breaking down the ratings

FAQ

Are pets allowed?: Yes. The complex welcomes dogs and has a bark park, though recent reviews report it goes unmaintained.
Do units have washer/dryer?: Yes. In-unit washer/dryer is included, a feature many residents highlight as a key draw.
What is the location like?: Northwest Hills, a quiet area about 10 minutes from Barton Springs and near UT campus, with nearby shops and restaurants.

Contact

Phone: +1512-637-7395
Website: https://www.greystoneflatsatx.com/
Address: 3524 Greystone Dr, Austin, TX 78731
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_onsite_maintenancewelcomes_petshas_swimming_poolhas_onsite_parkingwelcomes_dogs

Last verified 2026-09-08

Leasing office hours

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 09:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30
Saturday: Closed
Sunday: Closed

As listed on Google.

Straight from their site

Services listed

1 bedroom apartments2 bedroom apartmentsswimming poolfitness centerbark parkresident coffee barBBQ and picnic areatransit access to University of Texas

Published prices

1 bedroom apartment (A1, 654 sq. ft.): starting rent $999/month
2 bedroom apartment (B1, 915 sq. ft.): starting rent $1,150/month
2 bedroom apartment (B4, 1,250 sq. ft.): starting rent $1,569/month

As published by the business on its own website; not independently verified.

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Greystone Flats Apartments

What we found

What this place gets right

Before you tour or apply

Resident ratings

How it stacks up

What keeps coming up

How we scored this

Breaking down the ratings

FAQ

Similar apartment complexes nearby

Westdale Creek

Avistar at Wood Hollow

Westdale Parke

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