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Greystone Flats Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 99 Google reviews · How we rank ›

3.1(99) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsStudent Housing
Greystone Flats Apartments
Location
Northwest Hills, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
99
Best for
Students seeking affordable, pet-friendly housing near UT with in-unit laundry.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management.

The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.

Praised for
  • responsive management under prior leadership
  • in-unit washer/dryer
  • quiet location near UT
  • value for price
  • friendly staff
Watch-outs
  • severe maintenance neglect under new ownership
  • pool closed for months with no explanation
  • pest infestation (cockroaches and fleas)
  • poor management communication and accessibility
  • predatory towing practices
responsive-managementpoor-communicationunresponsive-maintenancequiet-communitypest-problemsparking-issuesgood-value
Best for: Students seeking affordable, pet-friendly housing near UT with in-unit laundry.
Think twice if: Recent management change has triggered maintenance failures, pest problems, and poor communication. Wait for stability before signing a lease.

What this place gets right

  • Value near UT campus
  • In-unit washer/dryer
  • Quiet, walkable neighborhood
  • Pet-friendly with bark park

Before you tour or apply

  • Ellen (former manager) and Cruz (former head of maintenance) were central to positive experiences but have since departed
  • Pool emptied in early June and remained closed through August-September
  • New management office hours reduced to two days per week by appointment only
  • AC failures ignored for nearly three months
  • Cockroach and flea infestations reported

Resident ratings

Student Housing
Praised for value and location near UT under prior management; now flagged for poor maintenance response and pest issues.
Pet-Friendly Apartments
Bark park welcome but reported neglected (uncleaned, flea-infested) under new ownership.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

What keeps coming up

green poolcharming apartmentnew managementpeaceful atmospherefireplaceresponsive maintenancehelpful staffold placerat infestationlease renewal

How we scored this

How We Score
Star rating 0
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
45
4
8
3
2
2
2
1
42

FAQ

Are pets allowed?
Yes. The complex welcomes dogs and has a bark park, though recent reviews report it goes unmaintained.
Do units have washer/dryer?
Yes. In-unit washer/dryer is included, a feature many residents highlight as a key draw.
What is the location like?
Northwest Hills, a quiet area about 10 minutes from Barton Springs and near UT campus, with nearby shops and restaurants.

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Last updated 2026-09-22