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Westdale Creek

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 152 Google reviews · How we rank ›

3.0(152) 53 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Westdale Creek
Location
Northwest Hills, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
152
Best for
single income or low-budget tenants comfortable with older buildings and older properties.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents describe a deep divide. Those who stay cite friendly staff, affordable rates, and a quiet hilltop setting, but dozens report severe mold in carpet and air systems, uncontrolled roach and flea infestations, and water service failures. Tenants who requested early lease breaks due to documented health problems and doctor's notes were refused. Management allegedly blamed residents instead of addressing hazards. A few satisfied residents say maintenance responds within a day if called, yet widespread complaints about the gym, laundry, and balcony fines suggest systemic issues beneath the low rent.

Staff members Juan and Rosemary are named both positively and negatively across reviews. Pet owners report cats and hairless breeds exposed to pests and contamination. The business blocks carpet replacement, refuses rent credits for uninhabitable conditions, and residents have had to move to afford better managed properties at lower cost.

Praised for
  • friendly maintenance and leasing staff
  • quiet, peaceful surroundings with trees
  • affordable rent prices
  • responsive maintenance on resolved issues
Watch-outs
  • severe mold and water damage in units
  • persistent pest infestation (roaches, fleas) unresolved by management
  • management refuses lease breaks despite health issues and doctor's notes
  • frequent water shutoffs multiple times per week
  • unresponsive or slow maintenance response times
  • management blames tenants rather than addressing problems
  • restrictive balcony decoration rules with $50 fines
responsive-managementunresponsive-maintenancepest-problemsgood-valueoverpricedfriendly-staff
Best for: single income or low-budget tenants comfortable with older buildings and older properties.
Think twice if: You have pets, allergies, asthma, or mold sensitivity; management's handling of pest and mold complaints has been the main complaint across years of reviews.

What this place gets right

  • very low rental rates for Austin market
  • quiet, wooded hilltop setting off main roads
  • on-site pool and fitness amenities
  • nearby freeway access to 360 and MoPac

Before you tour or apply

  • Staff members Juan and Rosemary named in both praise and complaint reviews
  • Mold found inside air vents, ceiling, and carpet; management painted over instead of replacing
  • Roach and flea infestations persisted for months despite tenant calls to pest control
  • Water shutoffs occur 2-3 times per week, affecting hot water consistency
  • Management refused to let tenants break leases even with doctor's letters citing mold-related illness
  • Balcony decoration restricted to plants, chairs, table only; $50 fine per item violation
  • Gym described as dirty and pool closed half the year
  • Laundry room machines in poor condition

Resident ratings

Affordable & Section 8 Housing
Very low rent attracts low-income tenants, but management refuses early lease breaks for health-related mold complaints despite doctor's notes.
Pet-Friendly Apartments
Units permit pets but pest control failures have exposed cats and hairless breeds to roaches, fleas, and contamination including giardia.

How it stacks up

  • Rated 3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What keeps coming up

lease breakpest controlleasing office stafflaundry roomfriendly staffquiet propertylower rentlandscapingkind communitysecurity deposit

How we scored this

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30

Breaking down the ratings

5
55
4
18
3
14
2
8
1
57

FAQ

How quickly does maintenance respond?
Responses vary. Some reviewers report resolution within one business day; others describe 2-day waits for urgent plumbing issues like toilet clogs.
Can I break my lease if I have health problems?
According to multiple reviews, management has refused early lease termination requests even when tenants provided doctor's letters citing mold-related illness.
What are the water and utility issues?
Residents report water shutoffs 2-3 times weekly (often Tuesdays and Fridays), inconsistent hot water in kitchen sinks, and scalding or freezing showers.

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Greystone Flats Apartments

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Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management. The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.

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Westdale Parke
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Westdale Parke

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Five-star reviews praise staff warmth and quick maintenance, especially John, Yolanda, and Jazmine, along with the location near the Domain and affordable pricing. Serious recurring complaints center on pest control that reviewers say persists despite repeated treatments and fees, maintenance failures on major issues like roof leaks, repeated water shutoffs, and disputed move-out charges that some report led to collection agency involvement. This complex appeals to budget-conscious renters who value the location and amenities but should know that maintenance responsiveness varies sharply by issue type. Structural problems and pest infestation are the main pain points, and lease enforcement regarding yard appearance and deposits appears stricter than typical.

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Avistar at Wood Hollow
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Avistar at Wood Hollow

2.8(178)✓ Google-verified

Severe structural and maintenance failures dominate resident accounts. Widespread roach and rat infestations persist despite pest control treatments; roof repairs leak in first rain, causing damage to units. Mold exposure sent at least one resident to the emergency room. Power outages, hot water failures, and laundry facility breakdowns are chronic. Noise from parties and disruptive neighbors occurs nightly; management is slow to intervene. A handful of older residents praise staff responsiveness and community events, but the weight of recent complaints about unsafe conditions, rising rent, and poor management is overwhelming.

Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing

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Last updated 2026-09-22