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Westdale Creek

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 151 Google reviews · How we rank ›

3.1(151) 54 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Westdale Creek
Location
Northwest Hills, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
151
Best for
temporary residents or those needing extremely low rent who accept older units and property challenges.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Half the ratings are five-star, but the other 42 percent fall to one or two stars, driven by sustained complaints about mold, pest infestations, and management's refusal to grant lease breaks even when tenants have doctor-confirmed health problems. Several long-term residents describe years of mold in carpets and air vents that caused respiratory illness, joint pain, ear infections, and permanent tinnitus. Pest control failures are equally severe, with tenants reporting roaches in refrigerators, fleas in bathrooms, and contamination affecting pets' health. Scattered positive reviews praise staff friendliness and maintenance speed, and new or temporary residents sometimes tolerate the conditions for the low rent. The property also suffers frequent water shutoffs and flooded units on lower levels. Management's pattern of denying lease terminations and refusing repairs, documented across multiple reviews, appears to be the core driver of the property's deeply mixed reputation.

Praised for
  • friendly, helpful staff and maintenance team
  • affordable rent
  • beautiful grounds and quiet location
  • good pool and fitness amenities
Watch-outs
  • mold in units and air vents causing tenant illness
  • widespread roach, flea, and pest infestations
  • unresponsive management to health and safety issues
  • frequent water shutoffs and plumbing problems
  • management refuses lease breaks despite documented health issues and doctor notes
  • unresponsive leasing office and poor tenant communication
poor-communicationpest-problemsunresponsive-maintenanceoverpricedfriendly-staff
Best for: temporary residents or those needing extremely low rent who accept older units and property challenges.
Think twice if: You have pets, respiratory conditions, or concerns about mold and pest control. Multiple residents report long-term infestations and mold that management did not resolve. Tenants report management denied early lease termination despite doctor recommendations for health reasons.

What this place gets right

  • low rent for the area
  • maintenance staff respond quickly to repair tickets
  • scenic grounds with trees and hills
  • friendly leasing and maintenance staff

Before you tour or apply

  • Juan and Rosemary are named staff members praised for helpfulness in positive reviews, though Rosemary also named in complaints about lease break denials
  • pest control has failed to control roaches for six months in at least one case
  • frequent water shutoffs reported at least twice weekly
  • maintenance tickets typically resolved within one business day to one week
  • 24-hour maintenance availability described as ineffective by some tenants
  • bottom floor units on hillside terrain reported to flood
  • balcony item restrictions enforced with $50 per item fines
  • one tenant paid $75 application fee and was denied within three hours

Resident ratings

Luxury Apartments
Units are older with outdated finishes and reported maintenance issues; low rent is the primary draw rather than luxury.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What keeps coming up

lease breakpest controlleasing office stafflaundry roomfriendly staffquiet propertylower rentlandscapingkind communitysecurity deposit

How we scored this

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30

Breaking down the ratings

5
55
4
18
3
14
2
8
1
56

FAQ

Are units pet-friendly?
Yes, the complex offers a pet-friendly park. However, multiple recent reviews document pest infestations (roaches, fleas) and one tenant's cats contracted giardia, reportedly from roach contamination.
How quickly does maintenance respond?
Maintenance typically resolves tickets within one business day to one week. One recent review noted a two-day delay for an urgent clogged toilet; another described 24-hour maintenance as ineffective.
What happens if I need to break my lease for health reasons?
Multiple tenants with doctor recommendations for health-related moves report that management denied lease termination requests, requiring them to pay break fees.

Similar apartment complexes nearby

Greystone Flats Apartments
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Greystone Flats Apartments

3.1(99)✓ Google-verifiedPublishes prices

Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management. The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.

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Westdale Parke
59

Westdale Parke

3.1(243)✓ Google-verified

Staff warmth and responsiveness create strong first impressions, especially during leasing and for routine maintenance calls. Several tenants name Yolanda and Jazmin as game-changers during move-in. The grounds are genuinely appealing: trees, pools, tennis courts, quiet streets in central Austin. But the same complex has produced severe damage claims. Persistent cockroach infestations despite pest charges and deep cleaning; roof leaks over AC units that maintenance treats as "normal" rather than fixing; small problems ignored for weeks while staff claim short-staffing. Move-out disputes include carpet replacement charges and forfeited deposits reported to collections without notice. The experience reads split: easy living and genuine care from staff, or a deteriorating building where complaints get stuck.

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Avistar at Wood Hollow
53

Avistar at Wood Hollow

2.8(178)✓ Google-verified

Severe structural and maintenance failures dominate resident accounts. Widespread roach and rat infestations persist despite pest control treatments; roof repairs leak in first rain, causing damage to units. Mold exposure sent at least one resident to the emergency room. Power outages, hot water failures, and laundry facility breakdowns are chronic. Noise from parties and disruptive neighbors occurs nightly; management is slow to intervene. A handful of older residents praise staff responsiveness and community events, but the weight of recent complaints about unsafe conditions, rising rent, and poor management is overwhelming.

Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing

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Last updated 2026-09-08