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Westdale Creek

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 152 Google reviews · How we rank ›

3.1(152) 57 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Westdale Creek
Service
Luxury Apartments
Reviews
152

What we found

Westdale Creek draws praise for budget rent and scenic Northwest Hills positioning, with some residents noting friendly staff and fast maintenance ticket response. Yet multiple reviewers report severe, recurring mold in air vents and ductwork linked to respiratory illness, pets' infections, and lasting hearing damage. Roach infestations resist pest control for months, water shuts down repeatedly weekly, and management refuses to release tenants citing doctor-verified health hazards or permit carpet replacement. The gym is described as filthy and the laundry facilities dirty. While a subset of tenants tolerate these conditions for the price, the volume of health and habitability complaints far outweighs the amenity appeal.

Some staff members (named Juan and Rosmery in positive reviews) earn consistent praise. Maintenance visits happen within a day to a week. The balcony decoration rules carry strict $50-per-item fines. Newer residents on low income report feeling safe and meeting friendly neighbors, but earlier tenants describe multiple years of escalating illness before recognizing the mold and pest root causes.

Praised for
  • Friendly, responsive maintenance staff
  • Affordable rates
  • Scenic location with trees and topography
  • Quick maintenance response times
Watch-outs
  • Pervasive mold and health effects
  • Roach and pest infestations unresolved by management
  • Frequent water shutoffs
  • Management refuses lease breaks despite documented health issues
  • Old units with outdated systems
  • Restrictive balcony policies and surprise fees
unresponsive-maintenancepoor-soundproofingpest-problemsoverpricedfriendly-staffslow-maintenance
Best for: Tenants willing to tolerate older properties and potential pest risk for significantly lower rent.
Think twice if: Multiple long-term residents report mold, pest infestations, and repeated water outages that management has not resolved. Health concerns and lease-break denials despite medical documentation warrant serious caution.

What this place gets right

  • Budget rent relative to Austin market
  • Scenic natural setting with landscaping
  • Named staff provide responsive service

Before you tour or apply

  • Staff members Juan and Rosmery named as responsive in recent praise
  • Maintenance tickets resolved within 1 business day to 1 week per recent reviews
  • Management refuses to allow tenant-funded carpet replacement or honor lease breaks with doctor's note for mold-related illness
  • Water shutdowns reported 2-3+ times weekly
  • Roach infestations persist 6+ months despite ongoing pest control
  • Gym and laundry room conditions criticized as filthy
  • $50 per-item fine for balcony decorations beyond plants and chairs
  • Pool closed half the year

Resident ratings

Luxury Apartments
Scenic setting and pool appeal undercut by mold, pests, and water reliability issues that management resists addressing despite health risks.

How it stacks up

  • Rated 3.1 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

What keeps coming up

lease breakapartmentspest controlleasing office staffonline work orderslaundry roomfriendly stafflower rentlandscapingkind community

How we scored this

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
56
4
19
3
14
2
8
1
55

FAQ

How fast is maintenance response?
Recent reviews report maintenance tickets resolved within one business day to one week. However, 24/7 maintenance calls have faced 2-day wait times for urgent issues like toilet clogs.
What happens if I get sick from mold or pests?
Management has denied lease breaks even when tenants provide doctor's letters confirming mold-related illness. Medical documentation and work order photos did not override their refusal to release tenants from leases.
Are there restrictions on what I can keep on my balcony?
Only plants, chairs, and tables are allowed. Balcony decorations including lights, bird feeders, exercise equipment, or kayaks incur $50 fines per item.
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Last updated 2026-07-17