Austin Apartment Reviews Guide
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Somerset Townhomes

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 98 Google reviews · How we rank ›

4.0(98) 65 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Somerset Townhomes
Location
Northwest Hills, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
98
Ranking
#514 in Luxury Apartments
Best for
Renters seeking location convenience and garage privacy who can tolerate aging infrastructure.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Strong leasing and management interactions overshadow persistent complaints about aging systems. The community lives up to its peaceful reputation and location perks, but A/C failures, mice, and security lapses undercut the luxury positioning. Ahmed's maintenance responsiveness earns consistent praise, yet the property's 30-year age shows in cooling capacity during Texas summers and requiring significant recent upgrades (HVAC cleaning, insulation, thermostats).

Townhome layouts with attached garages appeal to privacy-seekers. Management turnover has been frequent, though current staff members like Dallas and Valerie get top marks. The 30-meter lap pool, fitness center, and sauna draw renters, but gym equipment downtime and early-morning noise complaints suggest enforcement gaps. Best suited to renters prioritizing location and modern leasing experience over move-in-ready luxury.

Praised for
  • responsive maintenance staff (Ahmed)
  • manager attentiveness and kindness
  • prime location near Domain and downtown
  • quiet, peaceful community
  • strong amenities (pool, fitness center, garage)
Watch-outs
  • aging infrastructure with cooling problems
  • pest issues (mice)
  • security concerns (package theft, car break-ins)
  • noise from pool area despite quiet reputation
  • valet trash service unreliable
responsive-managementwell-maintainednoisy-neighborsquiet-communitysafe-securepackage-theftfriendly-staff
Best for: Renters seeking location convenience and garage privacy who can tolerate aging infrastructure.
Think twice if: Summers in older units run hot and costly; pest and security issues reported; early-morning pool noise despite quiet reputation.

What this place gets right

  • attached garage privacy and direct unit entry
  • 30-meter lap pool and upgraded fitness center
  • responsive maintenance through Ahmed
  • central location between downtown and The Domain
  • gated, quiet neighborhood feel

Before you tour or apply

  • Ahmed (handiwork and maintenance) praised for quick repairs and proactive fixes
  • Dallas and Valerie (management) noted for responsiveness and kindness; staff turnover otherwise frequent
  • HVAC system recently cleaned, insulation improved, Honeywell T6 wifi thermostats added
  • 30-meter lap pool
  • Fitness center was out of service for months due to mold remediation
  • Valet trash service offered but pickup inconsistent

Resident ratings

Luxury Apartments
Luxury positioning undercut by A/C failures, aged infrastructure, pest complaints, and security lapses despite strong management interactions and amenities.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

What keeps coming up

saunanoise levelsnice townhomesfloorplanrepair requestsquick maintenancequiet communitypeaceful atmospheresafe communitycentral location

How we scored this

How We Score
Star rating 33
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
61
4
10
3
7
2
5
1
15

FAQ

How quickly do maintenance requests get handled?
Ahmed typically resolves issues within a day or two. One reviewer noted rarely needing to ask twice.
Is this a good fit if I want privacy and easy garage access?
Yes. Attached garages allow direct entry to units, and the community emphasizes a tranquil, quiet environment.
What amenities are included?
30-meter lap pool, fitness center, sauna, clubhouse with coffee bar, conference room, pet park, recreation room with billiards, and grilling area.

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Staff members Yadira and Grace earned consistent praise for guiding residents through leasing with care and efficiency. The community feels quiet and walkable, with amenities like pools and dog parks, at prices many found reasonable for the location near UT and The Domain. Maintenance response times lag, some residents discovered undisclosed fees at move-in, and roach problems have persisted despite tenant complaints and extra cleanout charges. Pool noise on weekends and one parking enforcement dispute also stand out as recurring friction points. For most, the location and team support outweigh the operational rough edges. A few residents who encountered pest issues or fee surprises regretted signing, and one visitor found the leasing consultant unhelpful. The balance tilts toward satisfaction, but transparency about fees and pest history would reduce turnover.

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A divided experience: many residents love the maintenance responsiveness, management warmth (Sam, Cade, Karyn, Tanya, Victor, Leo named repeatedly), and quiet, walkable location. Renewed leases and five-year tenancies signal loyalty. Yet serious complaints persist about roach and bug infestations, water and internet failures, stolen laundry, and slow resolution. The leasing office AI phone system also frustrates callers. Renovations are underway (barbecue area, pool, laundry machines upgraded), and staff deliver personal touches (packages to injured residents, holiday events). Gym ventilation in summer heat is a noted weak point. At 3.6 stars across 172 reviews, satisfaction splits sharply: 56% five-star vs. 31% one-to-two-star, reflecting a property in transition with pockets of real problems.

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Severe structural and maintenance failures dominate resident accounts. Widespread roach and rat infestations persist despite pest control treatments; roof repairs leak in first rain, causing damage to units. Mold exposure sent at least one resident to the emergency room. Power outages, hot water failures, and laundry facility breakdowns are chronic. Noise from parties and disruptive neighbors occurs nightly; management is slow to intervene. A handful of older residents praise staff responsiveness and community events, but the weight of recent complaints about unsafe conditions, rising rent, and poor management is overwhelming.

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Last updated 2026-09-08