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The Loretta

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 45 Google reviews · How we rank ›

3.9(45) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingLuxury ApartmentsPet-Friendly Apartments
The Loretta
Location
Avery Ranch-Lakeline, Austin
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
45
Ranking
#161 in Student Housing
Best for
Families prioritizing on-site maintenance responsiveness and financial coaching support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Isaac, the maintenance technician, earns consistent five-star mentions for fast, considerate service and keeping grounds litter-free. However, deeper complaints surface around office dysfunction: delayed deposit refunds, security indifference to vehicle theft, and a serious allegation of disability discrimination in income verification that allegedly resulted in $8,000+ overcharges. The split between maintenance praise and office-level failures defines the experience here.

Praised for
  • maintenance staff responsiveness and care
  • clean common areas and grounds
  • spacious apartments
  • responsive leasing staff
Watch-outs
  • office staff unresponsiveness and negligence
  • deposit refund delays and accounting issues
  • security indifference to theft
  • alleged disability discrimination and income verification errors
clean-common-areasfriendly-staffpoor-communicationunresponsive-maintenance
Best for: Families prioritizing on-site maintenance responsiveness and financial coaching support.
Think twice if: Tenants who prioritize responsive office support or need strong security. Disabled applicants or those on SSI should clarify income verification practices first.

What this place gets right

  • dedicated maintenance staff (Isaac praised repeatedly)
  • LEED-certified building
  • integrated financial and wellness support services

Before you tour or apply

  • Isaac praised by name across five reviews for fast, considerate maintenance work
  • One complaint alleges staff coerced $500/month friends-and-family affidavit, mishandled SSI income verification, and overcharged disabled tenants $8,262
  • Deposit refund delays cited; applicant reports waiting months for $150 refund
  • Security complaint: office showed zero urgency checking cameras after vehicle theft

Resident ratings

Student Housing
Spacious units and leasing staff responsiveness praised; on-site financial coaching and wellness programs offered.
Pet-Friendly Apartments
No review text speaks to pet policies or pet-related services.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 249 student housing businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

How we scored this

How We Score
Star rating 29
Review volume 72
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
29
4
3
3
2
2
1
1
10

FAQ

What is the starting rent for a 2-bedroom?
2-bedroom apartments start at $1,200 per month, according to their website.
Does The Loretta offer financial support programs?
Yes. They offer free tax preparation, financial stability coaching, and money management coaching on-site.
Request a quote

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Last updated 2026-09-08