Bridge at River Place
Strong personal touches from leasing staff like Perla and Linda earned five-star praise, and longtime residents praised spacious units, tree-lined grounds, and proximity to schools. But since the new Bridge at River Place management took over (formerly Cortland), complaints centre on poor communication, weeks-long email delays, backed-up maintenance, and staff turnover. Long-term residents report a shift from supportive to corporate, with unresolved neighbour noise, pet violations, and disputed move-out charges. Manny, the head technician, drew praise for his expertise and consistency, but the office feels cold and overwhelmed. Location near Lake Travis, parks, and restaurants remains a draw for families. Recent five-star reviews praise Perla's help with leasing, but darker ratings flag unethical practices around damage claims and the lack of response to neighbour complaints. The disconnect between strong frontline service and struggling back-office support suggests a company in transition.
