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Cardinal Point Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 37 Google reviews · How we rank ›

3.8(37) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Cardinal Point Apartments
Service
Luxury Apartments
Reviews
37

What we found

Residents value the mission-driven community and consistent maintenance from technicians like Jeremiah and Rabah. The property offers childcare, food pantry, and learning center access that genuinely lifts residents' circumstances. However, property management instability creates frustration. Staff transitions leave tenants re-explaining personal situations, and recent management has ignored serious issues like roach infestations and parking violations for months at a time.

Praised for
  • kind and responsive staff members
  • strong community mission and social services
  • well-maintained grounds
  • reliable maintenance technicians
  • family-friendly amenities
Watch-outs
  • inconsistent property management across staff transitions
  • pest control issues and poor follow-up on service requests
  • parking enforcement and space constraints
  • unresponsive communication from some managers
responsive-managementpoor-communicationwell-maintainedfriendly-staffunresponsive-maintenancesafe-secure
Best for: Families needing affordable housing with childcare and community support services.
Think twice if: Property management is inconsistent; pest control responsiveness has been poor, and parking enforcement lacks consistency.

What this place gets right

  • mission-driven community support services
  • skilled maintenance team
  • LEED-certified sustainable design
  • childcare and food access on-site

Before you tour or apply

  • Maintenance technicians Jeremiah and Rabah praised for speed and friendliness
  • Case manager Marllory and manager Kathy received mixed reviews for professionalism
  • One tenant reported roach infestation spread across units with six unresponded service requests over a year
  • James (current property manager) initially unresponsive to tenant concerns
  • LEED-certified building
  • On-site food pantry, learning center, after-school programs, summer learning programs, financial coaching, tax preparation, computer lab, fitness and wellness

Resident ratings

Luxury Apartments
Residents commend grounds maintenance and design, but parking enforcement and pest control follow-up fall short of luxury expectations.

How it stacks up

  • Rated 3.8 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 11% of the businesses in this directory.

What keeps coming up

kind staffkidsspacecompassionmanagementunderstandingemailscallswordcommunity

How we scored this

How We Score
Star rating 26
Review volume 69
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
4
3
5
2
1
1
7

FAQ

What support services are available on-site?
Cardinal Point offers a community food pantry, free learning center, after-school and summer programs, financial coaching, tax preparation, computer lab access, and fitness and wellness activities.
Are there parking spaces available?
Reviewers note parking is ample but enforcement is inconsistent; compact spaces are frequently occupied by oversized vehicles and some reserved spaces are misused.

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Staff excellence drives loyalty for most residents. Luzelena, Kerre, and maintenance workers like Rojilio consistently earn five-star praise for going beyond expectations during leasing, move-in, and emergency repairs. The complex offers modern amenities, spacious layouts, and convenient location near shopping. However, recent reviews expose serious gaps. A one-month-old maintenance request sits unresolved with zero follow-up communication. Leasing office calls go unanswered for days; a prospective renter waited an hour with no tour. Parking bottlenecks and security issues (unlocked gates, vehicle theft) surface in older but detailed complaints. Unit cleanliness at move-in varies noticeably.

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Aura High Pointe impresses with its resort-style pool, modern aesthetics, and leasing staff like Jennifer who handle applications smoothly. However, serious structural and safety problems undermine the luxury positioning: recurrent fire alarm failures since early 2026 have triggered 16+ fire department visits, water damage from burst pipes went months unrepaired, and key amenities (gym, EV chargers, lazy river floats) remain frequently unavailable. Management responses to resident complaints have been slow, evasive, or silent. At near $1,500 to $2,600 monthly rent, the ongoing maintenance failures and unresolved safety issues clash sharply with the promised experience.

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Leasing staff earn consistent praise for warmth and attentiveness, especially during move-in. Maintenance response improves once a work order is filed, and many residents feel safe and enjoy the pools. The real friction emerges with serious failures: HVAC units left unfixed for months despite multiple complaints, documented black mold that management refused to properly remediate, and a collapsed roof ignored for days. Gate security is spotty, parking tight, and management charges extra for WiFi and gate access that residents expected as included. Mixed reviews reflect a wide gap between front-office hospitality and backend maintenance accountability. Residents with minor requests, patience for slow email responses, and no health sensitivities may settle in fine. Those with urgent maintenance needs, immunocompromise, or high security expectations face real risk.

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Last updated 2026-07-17