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Ellwood at Lake Travis

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 634 Google reviews · How we rank ›

3.6(634) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Ellwood at Lake Travis
Location
Four Points, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
634
Ranking
#413 in Luxury Apartments
Best for
Families and young professionals willing to overlook operational delays and noise in exchange for amenities and safety.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

A large complex with genuine gaps between promise and reality. Strong amenities and occasional standout staff (Franklin, Steven, Maddy) earn consistent praise from satisfied residents, yet the property suffers from neglected common areas, broken security gates, and a leasing office struggling to keep up. Maintenance response times remain the pivot: quick and thorough once engaged, but entry points for urgent issues are frustratingly slow. Families who can tolerate delays and don't mind noise problems find peace here; those wanting luxury finish or responsive leasing support should look elsewhere.

The core tension emerges in competing stories. One resident praised safety and quiet; another reported car break-ins and neighbors making noise at all hours. Move-in inspections consistently mention cleanliness, yet reviewers describe dog feces in parking and trash accumulation. Management responsiveness fluctuates wildly. New residents report multi-week email delays; longer-term residents describe day-of maintenance calls and staff kindness. The office appears stretched thin, and the property's ambition (luxury positioning, three pool-like amenities) has outpaced its operational grip on basics like gate repair and tenant communication.

Praised for
  • dedicated staff (Steven, Franklin, Maddy)
  • clean units and amenities on move-in
  • dog park and resort-style pool
  • safe, quiet community for families
  • responsive maintenance once requests are in
Watch-outs
  • broken gates left unfixed or open
  • poor office communication and responsiveness
  • inadequate maintenance response for urgent issues
  • filthy common areas and dog waste in parking
  • staff rudeness and inconsistency
  • noise complaints ignored by management
  • collections agency threats without clear communication
responsive-managementpoor-communicationwell-maintainednoisy-neighborsunresponsive-maintenancegreat-amenitiessafe-securepackage-theft
Best for: Families and young professionals willing to overlook operational delays and noise in exchange for amenities and safety.
Think twice if: Broken gates, unaddressed noise complaints, slow leasing office response, and sporadic maintenance delays-not suitable for those needing quick problem resolution.

What this place gets right

  • dedicated individual staff members (maintenance, leasing)
  • resort-style amenities (multiple pools, dog park, fitness)
  • clean move-in units
  • safe for families and young professionals

Before you tour or apply

  • Named standout staff: Franklin (maintenance), Steven (leasing), Maddy (move-in coordinator)
  • Dog park has recurring sanitation issues (feces, thrown chicken bones)
  • Gate failures allow unauthorized access to complex
  • Move-in units typically clean and well-prepared
  • Emergency maintenance slow (overnight toilet outage left unresolved)
  • Multi-week email and phone delays from leasing office reported
  • Security concerns: car break-ins and theft reported in area

Resident ratings

Pet-Friendly Apartments
Dog park well-liked but plagued by sanitation issues and unsupervised neighbors throwing scraps.
Luxury Apartments
Amenities (pools, fitness, clubhouse) praised when clean; common areas and gates undermine luxury positioning.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
349
4
55
3
24
2
26
1
180

FAQ

What is the leasing office response time?
Email and phone delays range from same-day to multi-week. New residents report significant delays; existing residents describe day-of maintenance responses. The office appears stretched thin.
Is the dog park safe?
Residents enjoy it, but sanitation is a recurring problem. Neighbors leave dog waste and food scraps; one unit reportedly throws chicken bones from their porch.
How quickly does maintenance respond to emergencies?
Highly variable. A clogged toilet went unresolved for a week with no restroom access. An oven outage on Friday had no emergency contact available by Saturday 11am. Once work orders are submitted, maintenance is generally prompt.
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Last updated 2026-09-08