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Avana SoCo

Updated 2026-07-17 · 2,441 reviewed · 783 listed · Scored from 448 Google reviews · How we rank ›

3.8(448) 65 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Avana SoCo
Service
Luxury Apartments
Reviews
448

The honest read

Management and maintenance underwent major overhaul roughly 18 months to 2 years ago, with Jerry Nance as head of maintenance and new office staff delivering markedly faster responses and professionalism. Earlier residents faced months of delays, poor communication, and safety concerns around car theft and break-ins that persist. Current tenants praise responsive staff and quick fixes; longer-term residents describe a significant upturn, though some lingering issues like inconsistent valet trash and landscaper carelessness remain.

Praised for
  • responsive maintenance team (when staffed)
  • friendly leasing staff
  • well-maintained units
  • competitive pricing for the area
Watch-outs
  • slow, inconsistent maintenance response historically
  • security issues (car theft, break-ins)
  • poor communication and admin errors
  • unreliable trash valet service
responsive-managementwell-maintainedsafe-securefriendly-staffslow-maintenancepoor-communication
Best for: Luxury renters prioritizing responsive maintenance and amenities who are willing to accept historical inconsistency.
Think twice if: Car safety and valet trash reliability matter to you; earlier residents reported frequent break-ins and inconsistent collection.

What this place gets right

  • competitive pricing for luxury units in South Austin
  • new management team (Jerry Nance, Brittany) driving faster maintenance response
  • two pools, hot tub, fitness center, business center

Worth knowing

  • Jerry Nance (current head of maintenance) credited with major improvement in response time and work quality
  • Brittany (community manager) noted for resolving long-standing pool and hot tub issues
  • Chris (leasing staff) praised for walk-in tours and communication; also mentioned for poor communication by another reviewer
  • Michelle and Felicity (front office) cited for helpfulness
  • Raya (leasing staff) singled out by resident for exceptional service
  • Major management and leasing office turnover occurred approximately 18 months ago
  • Dryer vents never cleaned yearly before recent improvements
  • AC replacements took weeks; damage to thermostat, light fixture, and sprinkler system during initial repair

Reviews by category

Luxury Apartments
Competitive price-per-square-foot for the area; units praised as well-maintained and comfortable; earlier move-in experience marked by administrative errors and missing information; recent shift to faster maintenance and professional staff

How it stacks up

  • Rated 3.8 against a 4.03 average across the 566 luxury apartments businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

What keeps coming up

trash valetfast maintenancehot tubfront office staffmoving processlease renewaldog stationsmoldleasing office staffwarming buses

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
265
4
36
3
24
2
19
1
104

Quick answers

How long do maintenance requests usually take?
Long-term complaints cite weeks of delays. Recent reviewers (2024-2025) report same-day or next-day response under the new maintenance lead, Jerry Nance. Older requests that went unresolved for months were typical before the management overhaul.
Are there furnished options?
The inputs do not specify furnished units. The business website lists apartment rentals and pet-friendly housing but do not detail furnishing options.
What amenities are included?
Two pools, hot tub, fitness center, business center, and pet-friendly dog stations (mentioned in review topics).
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Leasing staff make a strong first impression: Rashod, Miriam, and their team earn consistent five-star praise for professionalism, warmth, and hands-on help during tours and moves. The units themselves are well-appointed with stainless-steel appliances, granite counters, and resort-style pools. However, the property unravels after move-in. Residents report slow or absent management response to serious issues: unattended emergency maintenance calls, broken elevators left offline for days, water damage with no resolution, and fire alarms triggered by shower steam. Security concerns dominate later reviews: car break-ins, unsecured building doors that open from inside with no lock, homeless people wandering hallways, and garage doors randomly left open 24/7. Communication is a bottleneck. The AI phone system disconnects calls; emails go unanswered for days or ignored entirely. Several residents describe feeling unheard on critical problems, leading them to drop ratings mid-lease. Avoid the South Building if possible; the North Building is reported as better-maintained. Expect to advocate loudly and document everything. South building experiences more security issues and maintenance problems; North building pool and upkeep are more reliable. Pet policies are flexible if you obtain an ESL letter. Frustration peaks when promised resolutions do not materialize: one resident was locked out for four hours with no apology from management; another had a security deposit held despite a written agreement to the contrary. This is a paradox: the leasing team is the best part; living here is a long complaint.

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Last updated 2026-07-17