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Stassney at SoCo

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 259 Google reviews · How we rank ›

3.6(259) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Stassney at SoCo
Service
Luxury Apartments
Reviews
259

What we found

Staff-especially leasing agents Ismaray, Norma, and Lupe-make a strong impression with attentiveness and warmth; move-in goes fast and tenants praise spacious units in a safe area with solid value. Maintenance, however, divides opinion: some cite quick fixes and responsive technicians like Reyes, but others report weeks-long delays on simple repairs and unresolved requests lingering since fall, plus unclear utility billing frustrations.

The 3.6 rating reflects this split. Half the reviews are five stars, driven by staff interactions and first impressions. But persistent maintenance and billing issues push engaged tenants to one star, suggesting post-lease experience lags the welcoming onboarding.

Praised for
  • staff warmth and attentiveness
  • smooth leasing process
  • responsive maintenance technicians
  • spacious bedrooms
  • good value for South Austin location
Watch-outs
  • maintenance response delays after move-in
  • unresolved repair requests over months
  • unclear cable and internet billing
  • lack of children's amenities
responsive-managementunresponsive-maintenancefriendly-staffslow-maintenance
Best for: professionals seeking upscale South Austin living with attentive leasing support
Think twice if: maintenance responsiveness and repair timelines are priorities; billing clarity on utilities needs checking upfront

What this place gets right

  • responsive, personable leasing staff
  • spacious units and good South Austin value
  • renovated and classic apartment options
  • two pools and fitness studio

Before you tour or apply

  • Leasing staff: Ismaray, Norma, Lupe consistently named for attentiveness and care
  • Maintenance technician Reyes noted for quick response
  • Some repairs reported unresolved for months (e.g., door replacement requests since September)
  • Billing complaints: residents charged for cable and internet without service; unclear bundling

Resident ratings

Luxury Apartments
Spacious units with modern finishes praised; move-in process smooth and fast, but maintenance delays and billing confusion offset initial appeal.

How it stacks up

  • Rated 3.6 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

What keeps coming up

helpful staffhuge bedroomsmove in processkind staffunresponsive managementmaintenancewelcoming atmosphereleasing teamfront office staffresident care

How we scored this

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
150
4
15
3
11
2
6
1
77

FAQ

How long does the leasing process take?
Multiple reviewers report the application and tour happen quickly, though one reviewer noted the overall process was 'fast and did not take long at all.'
Are pets allowed?
Yes; the business lists pet-friendly apartments and an off-leash pet park.
What utilities are included in rent?
This is unclear from reviews. One tenant reports being charged for cable and internet without service; clarify bundle details before signing.

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Luxury Apartments

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Last updated 2026-07-17