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Stassney at SoCo

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 262 Google reviews · How we rank ›

3.6(262) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Stassney at SoCo
Location
Franklin Park, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
262
Ranking
#549 in Luxury Apartments
Best for
Pet owners comfortable with brand-new leasing but wary of long-term maintenance responsiveness.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff like Reyes in maintenance and front-desk team members Ismaray, Norma, and Lupe earn consistent praise for speed and kindness during move-in and service calls. The divide widens once you move in: residents report months-long repair delays, unresponsive management, and refusals to process unit transfers, creating a troubling gap between first impression and lived experience.

Property upkeep and safety are sources of tension. Reviewers describe shabby units, central air left broken for a year (a Texas law violation), and a common complaint that management solves problems slowly or not at all. Maintenance technician Reyes is the standout exception, fixing issues in under 30 minutes when engaged.

Praised for
  • Maintenance technician Reyes is fast and thorough
  • Front office staff (Ismaray, Norma, Maria, Lupe) are friendly and helpful with move-in
  • Quick response times when staff help you
Watch-outs
  • Central air and other repairs take weeks or are refused outright
  • Management unresponsive to existing tenants and transfer requests
  • Property feels shabby and unsafe at night
  • Staff lying about dates and availability
friendly-staffslow-maintenanceresponsive-managementpoor-communicationunresponsive-maintenance
Best for: Pet owners comfortable with brand-new leasing but wary of long-term maintenance responsiveness.
Think twice if: Repair delays and unresponsive management are documented issues; tenants report weeks-long waits and refusals to resolve AC failures.

What this place gets right

  • Maintenance technician Reyes responsive and professional
  • Front-office staff friendly and smooth move-in process
  • Pet-friendly with off-leash dog park
  • Two pools and fitness studio

Before you tour or apply

  • Maintenance technician Reyes consistently praised for speed (under 30 minutes for repairs) and professionalism
  • Front office staff named: Ismaray, Norma, Maria, Lupe, Lupita praised for move-in support
  • One reviewer reported central air unit left unrepaired for nearly a year (Texas law violation)
  • Management refuses to process unit transfers despite available units listed on website
  • Management staff turnover noted: previous management (Lupita/Lupe) recalled more favorably than current

Resident ratings

Luxury Apartments
Praised for pet amenities and move-in experience; criticized for slow repairs and management unresponsiveness
Pet-Friendly Apartments
Off-leash dog park and pet-friendly units attract renters; no complaints specific to pet policies in reviews

How it stacks up

  • Rated 3.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

What keeps coming up

friendly staffmove in processkind staffunresponsive managementapplication processmaintenancewelcoming atmospherefront office staffresident careclear explanations

How we scored this

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
155
4
15
3
10
2
6
1
76

FAQ

How fast can maintenance respond?
Maintenance technician Reyes has fixed issues in under 30 minutes, though other reviewers report weeks-long delays for repairs like AC units.
What's the move-in experience like?
Front office staff like Ismaray and Norma handle applications and tours quickly and kindly. The application fee is $99 for one bedroom units; select two bedroom units offer up to 4 weeks free.
Can I bring a pet?
Yes. The property lists pet-friendly apartments and has an off-leash dog park on-site.
Request a quote

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Last updated 2026-09-22