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Willow Brook

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 189 Google reviews · How we rank ›

3.4(189) 58 composite score See reviews on Google Publishes prices
Pet-Friendly Apartments
Willow Brook
Service
Pet-Friendly Apartments
Reviews
189

What we found

Long-term residents split sharply: some praise the maintenance team's speed and professionalism, clean grounds, and friendly office staff. Others describe persistent problems: cockroach infestations, multiple car break-ins, dated appliances, forced Spectrum internet bundling, and management's failure to resolve noise violations despite repeated complaints. The complex sits in an area with visible homelessness and crime.

Pet owners appreciate the dog park, but the neighborhood's safety issues and housing quality gaps create a stark divide between those satisfied with amenities and service versus those viewing the property as overpriced for its condition.

Praised for
  • maintenance staff responsive and professional
  • clean units and grounds
  • friendly office staff
  • good pool and dog park amenities
Watch-outs
  • cockroach infestations
  • security and crime (car break-ins, theft)
  • dated appliances and infrastructure
  • unresolved noise complaints
  • forced internet charge (Spectrum)
  • unsafe neighborhood (homelessness, dumpster diving)
responsive-managementpoor-communicationwell-maintainednoisy-neighborspest-problemsgreat-amenitiessafe-securefriendly-staffunresponsive-maintenance
Best for: pet owners comfortable with dated units and willing to accept neighborhood trade-offs
Think twice if: avoid if you need pest-free housing, value quiet living, or have security concerns; prior car break-ins reported

What this place gets right

  • maintenance team fast and professional
  • year-round pool and dog park
  • friendly office staff
  • clean grounds upkeep

Before you tour or apply

  • Kent and his maintenance team praised by name for responsiveness
  • Management staff Leticia (conflict cited) and Felicia (praised for communication)
  • Cockroach infestations reported across multiple units despite complaints
  • Six car break-ins in four years reported by one resident
  • Forced Spectrum internet charge; Google Fiber and AT&T Fiber available but not offered
  • App-based laundry: $2.10 per wash-and-dry cycle (1 hour dry time)
  • Pool open year-round 10 am to 10 pm (closed Mondays for cleaning)
  • Dog park and basketball court onsite

Resident ratings

Pet-Friendly Apartments
Dog park and pet policies appreciated; pet owners value outdoor space but face neighborhood safety and pest concerns

How it stacks up

  • Rated 3.4 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

What keeps coming up

lease termslaundry facilitiesnoise levelhelpful staffquiet complexdog parkquick repairsfriendly neighborsapartment rentalkind staff

How we scored this

How We Score
Star rating 0
Review volume 99
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
83
4
20
3
23
2
11
1
52

FAQ

Can I bring a pet, and what are the fees?
Yes. Pet deposit is $250, one-time non-refundable fee is $200, and pet rent is $10 per month per pet.
What happens if I have a noise complaint?
Management has been cited by residents as unresponsive to noise violation reports; pursuing a complaint may require invoking Texas Property Code (residents suggest consulting legal resources).
Is the complex gated?
No. It is private property but not gated; homeless individuals have been reported accessing the grounds for dumpster diving.
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Last updated 2026-07-17