Citizen House East Lake
Residents and touring guests consistently praise the leasing team's patience and professionalism, the property's modern, clean condition, and the thoughtful resident events that build real community. The maintenance staff responds quickly to emergencies. However, a year-old building suffered a serious fire ant infestation; management's response lacked urgency, and a departing resident faced poor communication when maintenance equipment consumed electricity under their account without notice or clear reimbursement. The dog park is spacious, and the marketplace in the coworking space adds convenience. A quiet location appeals to some, though one resident flagged ongoing parking enforcement gaps and rowdy pool behavior. Overall, staff warmth and amenity quality drive the high rating, but management accountability during crisis and move-out moments remains a weak spot.
