Residents and prospects praise the leasing team by name (Liliana, Alyssa, Ashley, Jordan) for genuine warmth and attentiveness, the gym and pool when open, and the quiet, landscaped grounds. However, multiple reviewers report that since January the gym and community center flooded, the pool closed, and the front office went silent on reopening dates, failing to answer emails or return calls despite residents paying for those amenities.
The property itself is strikingly attractive with in-unit washers, high-end finishes, and ample parking. Maintenance staff responds quickly to unit requests. The core friction is management's silence during a crisis, which eroded trust even among earlier satisfied residents who otherwise loved the place.
One reviewer rated Lively At Gilbert five stars, but the single review offers limited detail about their experience. The property lists resort-style amenities, pet services, and wheelchair access, though review evidence is too thin to confirm how well these perform in practice.
Reviewers consistently praise the leasing staff, especially Keziah, and maintenance worker Qais for patience and efficiency. Manager Austin Shorts earns repeated mention for responsiveness and genuine care. The community feels clean, quiet, and welcoming with active resident events and reliable maintenance turnaround. A minority report serious friction: disputed lease promotions, unjustified move-out charges (up to $900), and frustration with management's unwillingness to override automated applicant screening, leaving some residents feeling dismissed rather than heard.
Recent years have brought a visible split at Residences at Decker. New management (Kyla, Lindsey, Cameron, Kaycee, Kecia) earns consistent praise for responsiveness and professionalism, with families noting improved maintenance and a peaceful vibe. Earlier tenure produced serious friction: slow repairs, alleged illegal towing and deposit practices, staff turnover chaos, and hallway sanitation that deterred many. Current residents are satisfied; former ones have strong scars.
Last updated 2026-07-17
