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Folio Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 271 Google reviews · How we rank ›

3.3(271) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Folio Apartments
Location
North Burnet–Gateway, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
271
Ranking
#557 in Luxury Apartments

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Folio delivers appealing amenities and workout facilities, but the experience quickly sours after move-in. Residents report chronic problems: gates fail regularly, parking spaces are cramped, soundproofing is poor, and older appliances underperform. The biggest complaint is management. Lease signing brings a shift from friendly staff to an office that ignores maintenance requests, dismisses noise complaints, and hits residents with disputed move-out charges they refuse to justify or refund.

Pet owners find the dog parks neglected, with broken gates, poor ground cover, and overflowing waste bins. Maintenance staff sometimes enter units without knocking. Responses to security breaches, water outages, and repair timelines are glacial. Residents consistently describe feeling forgotten once their lease is signed and warn prospective tenants that the promised community does not match the day-to-day reality.

Praised for
  • responsive maintenance on move-in issues
  • good amenities on paper
  • quiet community (when no noise issues present)
  • friendly leasing staff on tours
Watch-outs
  • move-out fees and deposit disputes
  • poor maintenance follow-through
  • unresponsive management and communication
  • parking too small and congested
  • noisy neighbors and poor soundproofing
  • aging appliances and building issues
  • inadequate pet amenities
  • gate malfunctions and security gaps
  • pest problems
  • high utility charges
unresponsive-maintenancepoor-communicationnoisy-neighborspoor-soundproofingparking-issuesslow-maintenanceoverpriced
Think twice if: Avoid if soundproofing, parking ease, or hassle-free move-outs matter to you. Be prepared for management disputes over charges.

What this place gets right

  • multiple pools and workout facilities
  • fully gated community
  • on-site dog park

Before you tour or apply

  • Richard provided detailed tours with extra information
  • maintenance staff sometimes enter units without knocking
  • dog park gates don't close properly and mulch is uncomfortable for paws
  • pool lights were non-functional for two months; pool closed mid-summer
  • security breaches occurred with slow management response
  • some appliances age poorly: fridges buzz loudly, dishwashers ineffective, washers smell of mildew
  • AC units struggle to cool bedrooms; guest rooms reach 80F in summer

Resident ratings

Pet-Friendly Apartments
Dog park amenities neglected; gates broken, mulch uncomfortable, waste bins overfull and smelly; bag dispensers beaten or empty
Luxury Apartments
Amenities promised look appealing but poorly maintained in practice; appliances age quickly; AC insufficient; soundproofing inadequate

How it stacks up

  • Rated 3.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Breaking down the ratings

5
123
4
26
3
14
2
17
1
91

FAQ

What are the pet fees?
According to their website, non-refundable pet fee is $400 per pet and pet rent is $20 per month per pet. The complex has an on-site dog park, though reviewers note it is poorly maintained.
Can I hear my neighbors?
Yes. Residents report hearing every footstep from upstairs neighbors and describe loud music and bass bleeding through walls, especially at night. Sound insulation is poor, particularly on lower floors.
What is parking like?
Reviewers consistently report unreserved parking spaces are very small and tight, making it difficult to park larger vehicles without risk of dings or scratches. Parking congestion is a frequent complaint.
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Last updated 2026-09-22