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The Aspect

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 277 Google reviews · How we rank ›

3.5(277) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Aspect
Location
Pleasant Valley, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
277
Ranking
#586 in Luxury Apartments
Best for
Families seeking a quiet, well-designed unit with minimal maintenance expectations.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Leasing agents like Alexis Edwards and Star earn consistent five-star praise for helpfulness during tours and move-ins, and some residents report satisfaction with unit interiors and the quieter setting. However, reviews reveal severe operational collapse: emergency maintenance requests go unanswered for weeks or months, AC units fail in triple-digit heat with no response, leaking ceilings and mold persist unchecked, and office phones ring unanswered. Multiple residents describe a recent management overhaul that worsened already poor communication. One resident documented mail theft after staff failed to secure a compromised mailbox, and another reported belongings discarded while their lease remained active.

The disconnect between leasing staff and operations is stark. Where initial experiences shine, post-move-in reality deteriorates rapidly: parking is riddled with potholes, common areas collect trash for months, and residents in crisis (94-degree apartments, health risks, stolen mail) encounter silence. Spanish-speaking residents report being ignored at the office. The property's attributes (dog park, pool, fitness) exist but are described as poorly maintained, with the pool closed mid-summer and billiards lounge noticeably absent from recent resident feedback.

Recent shift: Management team replaced a few months ago; residents report a noticeable decline in responsiveness and follow-up post-replacement. Older five-star reviews (2 months ago) cite specific leasing staff by name with high satisfaction; most recent one-star reviews focus on office unresponsiveness and maintenance failures.

Praised for
  • Leasing staff attentiveness (Alexis Edwards, Star, Amanda)
  • Apartment unit design and layout
  • Quiet, family-oriented setting
  • Resort pool and fitness amenities
Watch-outs
  • Unresponsive maintenance and office staff
  • Broken AC and cooling failures during heat
  • Leaking ceilings, mold, and structural issues
  • Poor parking lot conditions
  • Trash and property upkeep neglect
  • Communication barriers and language dismissal
  • Mail theft and security failures
  • Management team replacement caused service decline
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancewell-maintainedfriendly-staffparking-issuespackage-theftclean-common-areas
Best for: Families seeking a quiet, well-designed unit with minimal maintenance expectations.
Think twice if: Those needing reliable emergency maintenance or responsive office communication; recent management changes have worsened accessibility and follow-through significantly.

What this place gets right

  • Attractive leasing team (particularly Alexis Edwards and Star)
  • Well-designed unit floor plans
  • Quiet location suitable for families
  • On-site pool and fitness center

Before you tour or apply

  • Leasing agents Alexis Edwards, Star, and Amanda praised for move-in support
  • AC units fail to cool during Texas heat; repairs take weeks or never occur
  • Mailbox security failures led to unauthorized charges exceeding $1,000
  • Management team replaced months ago; service responsiveness declined noticeably afterward
  • One resident's unit cleared and belongings discarded while lease remained active
  • Parking lot has severe potholes and uneven surface throughout
  • Common areas accumulate trash and bulky items for months
  • Staff ignores Spanish-speaking residents

Resident ratings

Luxury Apartments
Unit interiors highly praised for design, but common areas neglected; maintenance requests ignored for weeks or months.
Pet-Friendly Apartments
Dog park exists but reviews focus on apartment and office issues; limited detail on pet-specific experience.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

What keeps coming up

clean condoleaking ceilingtimely repairsmoldwelcoming communityraccoonspolite staffmoving processtranquilitycommunication in spanish

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
158
4
18
3
3
2
7
1
91

FAQ

Does The Aspect have a dog park?
Yes. The website lists dog park as an amenity, and Google attributes confirm it on-site.
What is the range of rent prices?
According to their website, units start at $1,200/month for Essential Living 2-bedroom and go up to $1,770/month for a standard 3-bedroom, depending on floor plan.
How long does maintenance typically take?
Multiple recent reviews report emergency maintenance requests taking weeks to months with no response. One reviewer described waiting 40 days for an application response, and another reported a 94-degree AC outage ignored for weeks despite three staff contacts. Response times appear inconsistent and often unacceptable.
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Last updated 2026-09-08