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Muse at SoCo

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 296 Google reviews · How we rank ›

4.0(296) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Muse at SoCo
Service
Luxury Apartments
Reviews
296

What we found

The Muse delivers on location and first impressions. Leasing staff like Jamie and Levi earn consistent praise for smooth tours and paperwork handling. The South Congress address, pool, and nearby trail draw longtime residents.

However, deeper issues surface for those who stay. Move-in apartments show old odors and flooring damage without cleaning or fresh paint. Mold, water leaks, and unresponsive management multiply the frustration. A maintenance worker has entered units without proper notice despite written requests. Parking fees for guests, package theft, and sporadic security presence undercut the promise of a premium community.

Praised for
  • prime SoCo location and walkability
  • attentive front-desk and leasing staff
  • quick maintenance response
  • welcoming, dog-friendly culture
  • well-designed amenities
Watch-outs
  • mold and water damage in units
  • unresponsive management to maintenance requests
  • poor cleanliness and odor upon move-in
  • inadequate parking and guest policies
  • security and package theft concerns
  • inconsistent staffing and resident privacy violations
responsive-managementfriendly-staffunresponsive-maintenancepackage-theftwell-maintained
Best for: short-term renters and move-in guests who prioritize location over property condition
Think twice if: you plan to stay longer than six months, need move-in ready units, rely on on-site security, or require responsive management for maintenance issues

What this place gets right

  • prime South Congress walkability and downtown proximity
  • attentive leasing and front-desk staff
  • quick maintenance response when engaged
  • pool and trail-adjacent amenities

Before you tour or apply

  • Leasing staff Jamie Greer, Jaime, Levi, and Marlyn named for helpfulness
  • maintenance team praised as quick and kind
  • one maintenance worker repeatedly entered units without proper notice despite written privacy requests
  • move-in units found with old debris (press-on nails), flooring glue seepage, and odors requiring multi-day repairs
  • pool and South Congress trail access noted as amenities
  • parking spot fee $80 per month; guest parking now requires full payment
  • package theft reported on doorsteps during Christmas; security presence inconsistent

Resident ratings

Luxury Apartments
Prime location and friendly front staff offset serious move-in unit cleanliness, mold, and management responsiveness failures for longer-stay residents

How it stacks up

  • Rated 4 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

What keeps coming up

costproximity to downtownleasing office staffquick maintenancesmooth transitionfront office staffresponsive staffnew apartmentleasing processwelcoming atmosphere

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
209
4
16
3
5
2
8
1
58

FAQ

Are pets allowed?
Yes. Pet non-refundable fee is $350 for one pet, $450 for two pets. Pet deposit is $250 per pet, and pet rent is $20 per pet per month.
Can I tour units without visiting in person?
Yes. The Muse offers virtual tours and self-guided tours in addition to in-person tours with staff.
What happens if my apartment needs repair on move-in?
The maintenance team responds quickly once contacted, but there is no stated policy for compensation or fresh paint if you move in to a unit that requires repairs. One resident waited several days for flooring repair with no offer of compensation.
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Last updated 2026-07-17