Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Muse at SoCo logo

Muse at SoCo

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 299 Google reviews · How we rank ›

4.0(299) 67 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Muse at SoCo
Location
South River City, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
299
Ranking
#457 in Luxury Apartments
Best for
Renters prioritizing walkable downtown location and new apartment feel who can navigate parking logistics independently.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The leasing team earns consistent praise for friendliness and smooth onboarding, and the South Congress location attracts renters seeking walkability. However, persistent maintenance failures (elevator breakdowns, delayed repairs), safety hazards (caustic chemicals, moldy units), and aggressive parking policies have eroded tenant trust. Administrative issues-withheld security deposits, collection threats, and missed communications-compound frustration.

Maintenance crews are noted as excellent when they arrive, but arrival times can exceed a month. The building struggles with cleanliness at move-in, package security, and managing resident parking in an undersized garage. These systemic problems contradict the warm first impression most lease signings deliver.

Praised for
  • responsive leasing staff (Jamie, Nicholas, Levi)
  • walkable South Congress location
  • spacious floor plans
  • quick maintenance team response
  • welcoming first-day experience
Watch-outs
  • chronic maintenance delays and unresolved issues (elevator, plumbing, electrical)
  • unsafe maintenance practices (sulfuric acid use)
  • parking fees and garage unavailability
  • unclean move-in units with hazards
  • security deposit disputes and poor communication
  • unequitable guest parking fees
  • security concerns (package theft, trespassing)
responsive-managementpoor-communicationwell-maintainedunresponsive-maintenancegreat-amenitiesparking-issuessafe-securepackage-theftfriendly-staffslow-maintenance
Best for: Renters prioritizing walkable downtown location and new apartment feel who can navigate parking logistics independently.
Think twice if: Avoid if you rely on frequent guest visits, require reliable elevator access, or expect responsive property management for maintenance issues beyond cosmetic fixes.

What this place gets right

  • South Congress location walkability
  • responsive leasing team (Jamie, Nicholas, Levi)
  • pet-friendly accommodations with clear fee structure
  • beautiful common spaces and design

Before you tour or apply

  • Leasing staff Jamie Greer, Nicholas, Levi, Marlyn praised by name
  • Pet fees: $350 one pet or $450 two pets (non-refundable); $250 pet deposit per pet; $20 pet rent per pet monthly
  • Resident parking: $75-80/month; guest parking minimum $25 for two hours, $57 for day
  • Elevator failures reported multiple times per month in 5th-floor units
  • Move-in conditions documented as unclean (paint chips, broken appliances, hanging cabinets)
  • Maintenance response times exceed one month for non-emergency requests
  • Security deposit disputes and collections without proper notice reported
  • Maintenance crew (when arriving) described as quick and kind

Resident ratings

Luxury Apartments
Strong leasing experience and South Congress location offset by unclean move-in units, slow maintenance, and security deposit disputes.
Pet-Friendly Apartments
Clear pet fees and monthly rent structure advertised; no complaints specific to pet policies in reviews.

How it stacks up

  • Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

What keeps coming up

proximity to downtownleasing office staffquick maintenancesmooth transitionfront office staffnew apartmentresponsive staffleasing processspacious apartmentswelcoming atmosphere

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
206
4
17
3
5
2
8
1
63

FAQ

What are the pet fees at Muse at SoCo?
One pet: $350 non-refundable fee, $250 deposit, $20/month rent. Two pets: $450 non-refundable fee, $250 per pet deposit, $20/month per pet.
How much do residents pay for parking?
Residents pay $75–$80 per month. Guests pay at least $25 for two hours or $57 for a full day.
How long does maintenance take to respond?
Maintenance can take over one month to arrive for non-emergency requests, though reviewers note the crew is efficient once on-site.
Request a quote

Similar apartment complexes nearby

The Lola
70

The Lola

3.9(236)✓ Google-verified

The Lola attracts residents who prize its South Congress location and staff warmth. Lexi, Joselyn, Dru, and maintenance team members like Tyler routinely go beyond their job description to solve problems and make residents feel welcome. Grounds stay clean and recent renovations refresh the space regularly. However, tenants report frustration with mounting fees: trash service, parking charges, guest parking caps, and package theft despite paid delivery service. Soundproofing is thin enough that footsteps and early-morning noise disturb sleep. Some amenities (gym chemicals, pool cleanliness) and security features (walkable gate access, package handling) fall short of luxury expectations given the price.

Pet-Friendly ApartmentsLuxury Apartments
View profile
Timbercreek Apartments
68

Timbercreek Apartments

4.0(243)✓ Google-verified

Timbercreek delivers on location and community for many residents, with staff like Mindy, Hector, and Felipe earning specific praise for going above and beyond during move-in and repairs. The complex sits in a tree-lined creek setting near downtown views and offers fitness facilities, dog areas, and responsive maintenance when it works. However, a vocal minority faces serious concerns: mold has lingered unresolved for months, pest control requests sit ignored or incomplete, and management sometimes dismisses residents seeking help or rental assistance. The building's age and foundation problems seem to breed recurring pest issues that overwhelm the property's otherwise appealing bones. Recent management changes have sharpened tensions. Several long-term residents describe the new team as unresponsive and clueless, pointing to poor communication around major work (tree removal without notice) and dismissive attitudes when residents raise safety issues. For those who land in a clean unit with responsive staff, Timbercreek feels like home; for others fighting mold or vermin, it has become a financial and emotional strain.

Luxury Apartments
View profile
422 at the Lake
61

422 at the Lake

3.6(189)✓ Google-verified

422 at the Lake delivers on location and public amenities but stumbles on the everyday experience. The building's three elevators are routinely out of service for weeks; residents report waits of five minutes even when working, and one unit broke down for three to four months. Hallway carpets are stained, some areas smell persistently of urine or sewage, and maintenance commitments made at lease-signing have gone unfinished for a year. Package theft is constant, car break-ins documented in blind spots, and security gaps allow homeless residents in stairwells and electrical closets. Staff like Ryan, Diana, and Rashaud earn consistent praise for leasing tours and repairs. The pool, rooftop deck, and gym are genuinely well kept. But residents who step past the lobby into daily life find a gap between what's promised and what's maintained. AC failures, slow repairs, $10 guest parking, and a building that deteriorates into noise and odor the higher you go make the prime South Austin location feel less like a draw and more like a trap for many who sign.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22