Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
The Lola logo

The Lola

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 231 Google reviews · How we rank ›

3.9(231) 69 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Lola
Service
Luxury Apartments
Reviews
231

What we found

Strong location and responsive management define most tenants' stays, with staff like Lexi and Zach earning specific praise for attentiveness and fast maintenance fixes (including 11pm emergency calls). Renovations and grounds upkeep feel consistent, and the South Congress walkability draws repeat lease signings.

However, lack of secure entry has led to package and bike theft, soundproofing between units is poor, early-morning landscapers wake residents, and policies on guest parking and fees feel restrictive to many. Move-out costs and pest issues appear unresolved in some cases.

Praised for
  • responsive and helpful staff (named: Lexi, Zach, Samantha, Dru, Robert)
  • prime South Congress location with walkability
  • well-maintained grounds and renovations
  • quick maintenance response including after-hours
  • clean, quiet, safe community feel
  • strong amenities (pool, dog park, guest suite, fitness center)
Watch-outs
  • no secure entry (open pedestrian access from street)
  • package theft and bike theft
  • noise from early landscaping operations
  • poor soundproofing between units
  • strict guest and parking policies
  • high fees for parking, trash, package delivery
  • pest problems (mosquitoes, ants)
  • move-out fees not clearly explained
  • pool maintenance concerns
responsive-managementwell-maintainedfriendly-staffpackage-theftnoisy-neighborspoor-soundproofingsafe-secure
Best for: Professionals and couples seeking walkable urban living who value responsive management and don't mind active street traffic.
Think twice if: Package theft is documented; soundproofing between units is weak; open pedestrian access (no security gate). Guest parking policies are strict.

What this place gets right

  • South Congress location walkability
  • quick maintenance response and after-hours support
  • named staff (Lexi, Zach, Samantha, Dru, Robert) known for helpfulness
  • recent renovations and grounds maintenance
  • full amenities (guest suite, dog park, fitness center)

Before you tour or apply

  • Named staff earning praise: Lexi (leasing), Zach (grounds), Samantha, Dru, Robert (Greystar management team)
  • Maintenance calls answered within 10 minutes at 11pm
  • Guest suite available for booking
  • Recent upgrades: parking garage flooring, power washing, trash valet system improvements
  • One 12-year resident and multiple 2-year re-signings noted

Resident ratings

Luxury Apartments
Praised for responsive management, renovations, and amenities; criticized for noise (landscaping), soundproofing, and security gaps (package theft, open entry).

How it stacks up

  • Rated 3.9 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What keeps coming up

comfortable unitwalkablekitchen appliancesclean groundsresponsive staffmove in processlandscapingmaintenance teamonline portalrenovations

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 56
Profile completeness 100
Verification 30

Rating breakdown

5
155
4
10
3
10
2
7
1
49

FAQ

How fast does maintenance respond?
Emergency calls answered within 10 minutes, including after-hours (11pm documented). Routine requests typically completed quickly.
Can I have guests stay over?
Guest suite is available to book. Note: parking policy limits guests to five per month for one hour.
Is the community secure?
Staff and amenities feel safe to residents, but entry is open from the street (no gate). Package theft has been reported.
Request a quote

Similar apartment complexes nearby

Muse at SoCo
68

Muse at SoCo

4.0(296)✓ Google-verifiedPublishes prices

The Muse delivers on location and first impressions. Leasing staff like Jamie and Levi earn consistent praise for smooth tours and paperwork handling. The South Congress address, pool, and nearby trail draw longtime residents. However, deeper issues surface for those who stay. Move-in apartments show old odors and flooring damage without cleaning or fresh paint. Mold, water leaks, and unresponsive management multiply the frustration. A maintenance worker has entered units without proper notice despite written requests. Parking fees for guests, package theft, and sporadic security presence undercut the promise of a premium community.

Luxury Apartments
View profile
Timbercreek Apartments
70

Timbercreek Apartments

4.1(243)✓ Google-verified

Timbercreek draws praise for its Bouldin Creek location, quick maintenance response, and welcoming staff like Hector and Felipe. However, tenants report severe ongoing problems: months-long mold from clogged drains, repeated pest control failures including rat infestations requiring early evacuation, and management that becomes dismissive when residents escalate complaints. The building's age shows in uneven upkeep and pest pressure near the creek.

Luxury Apartments
View profile
422 at the Lake
63

422 at the Lake

3.7(182)✓ Google-verified

The lakeside location near Zilker and Lady Bird Lake stands out as the top draw-reviewers call it hard to beat and feel they're escaping into a resort when they arrive home. Behind that appeal lies a sharp divide: several staff members (Rashaud, Devin, Diana, Miguel, Max) earn consistent praise for being quick, caring, and efficient at repairs or tours, but building infrastructure fails them constantly. Elevators break down repeatedly, fire alarms trigger at odd hours, packages vanish from doorsteps and mailrooms, and hallways show neglect. Rent is steep for a property that feels undermaintained in its common areas, leaving many renters frustrated that such a premium location cannot deliver stability or basic peace of mind. For those drawn here by the view and willing to overlook operational chaos, the maintenance team will solve problems same-day. But noise from neighbors, structural issues (sewer smells, pigeons, water damage), and security gaps (theft, gate breaks) mean this is a place to commit to only if you can live with frequent disruption despite paying luxury prices.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17