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The Lola

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 236 Google reviews · How we rank ›

3.9(236) 70 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury Apartments
The Lola
Location
South River City, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
236
Ranking
#116 in Pet-Friendly Apartments
Best for
Pet owners and young professionals who prioritize location and staff responsiveness over comprehensive amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The Lola attracts residents who prize its South Congress location and staff warmth. Lexi, Joselyn, Dru, and maintenance team members like Tyler routinely go beyond their job description to solve problems and make residents feel welcome. Grounds stay clean and recent renovations refresh the space regularly.

However, tenants report frustration with mounting fees: trash service, parking charges, guest parking caps, and package theft despite paid delivery service. Soundproofing is thin enough that footsteps and early-morning noise disturb sleep. Some amenities (gym chemicals, pool cleanliness) and security features (walkable gate access, package handling) fall short of luxury expectations given the price.

Praised for
  • attentive, helpful staff
  • excellent South Congress location
  • well-maintained grounds and renovations
  • strong maintenance responsiveness
Watch-outs
  • extensive additional fees beyond rent
  • poor soundproofing between units
  • package theft and security gaps
  • parking scarcity and high guest parking rates
responsive-managementfriendly-staffwell-maintainedclean-common-areasrenovated-unitsparking-issuespackage-theftpoor-soundproofingoverpriced
Best for: Pet owners and young professionals who prioritize location and staff responsiveness over comprehensive amenities.
Think twice if: Noise-sensitive renters, those needing frequent guest parking, or budget-conscious tenants bothered by stacked fees on top of rent.

What this place gets right

  • highly responsive staff and management team
  • prime South Congress location with walkable neighborhood access
  • recently renovated modern units
  • dog parks and pet-friendly design

Before you tour or apply

  • Staff members named Lexi, Joselyn, Dru, and Tyler praised for going above and beyond
  • Maintenance requests completed quickly
  • Recent renovations of apartment interiors
  • Guest suite available to book for visiting friends and family
  • Power washing and parking garage flooring upgrades noted
  • Door-to-door trash service included but cannot be opted out of
  • Package delivery service included but subject to theft (reviewers report 1/3 loss rate)

Resident ratings

Luxury Apartments
Staff and location praised; soundproofing and fee structure disappoint those expecting full luxury experience.
Pet-Friendly Apartments
Dog parks and pet-welcoming atmosphere appreciated; security concerns about package theft and pedestrian gate access noted.

How it stacks up

  • Rated 3.9 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

clean groundsmodern apartmentsmove in processwalkablelandscapingmaintenance teamrenovationsonline portalfriendly residentsdog park

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
159
4
10
3
11
2
7
1
49

FAQ

Is the complex pet-friendly?
Yes. The Lola has dog parks on-site and multiple residents mention bringing dogs. The business lists itself as pet-friendly.
What parking options are available?
Residents have allocated parking spots; guest parking is $7 per hour. Some reviewers note parking is limited and strict. Additional parking fees apply to base rent.
How quickly does maintenance respond to requests?
Multiple reviewers report maintenance requests are completed quickly, with staff going above and beyond on tasks like appliance moves and window cleaning.
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Last updated 2026-09-22