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422 at the Lake

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 189 Google reviews · How we rank ›

3.6(189) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
422 at the Lake
Location
Bouldin Creek, Austin
Service
Luxury Apartments
Reviews
189
Ranking
#357 in Luxury Apartments
Best for
Location-driven renters who can tolerate infrastructure issues for South Austin walkability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

422 at the Lake delivers on location and public amenities but stumbles on the everyday experience. The building's three elevators are routinely out of service for weeks; residents report waits of five minutes even when working, and one unit broke down for three to four months. Hallway carpets are stained, some areas smell persistently of urine or sewage, and maintenance commitments made at lease-signing have gone unfinished for a year. Package theft is constant, car break-ins documented in blind spots, and security gaps allow homeless residents in stairwells and electrical closets.

Staff like Ryan, Diana, and Rashaud earn consistent praise for leasing tours and repairs. The pool, rooftop deck, and gym are genuinely well kept. But residents who step past the lobby into daily life find a gap between what's promised and what's maintained. AC failures, slow repairs, $10 guest parking, and a building that deteriorates into noise and odor the higher you go make the prime South Austin location feel less like a draw and more like a trap for many who sign.

Recent shift: Complaints have intensified in the past six months. Early 2026 reviews report broken promises on renovation timelines (hallway carpet, paint); recent reviews (June-Aug 2026) describe worsening elevator reliability and unresolved construction noise.

Praised for
  • Unbeatable location near parks and river
  • Strong amenities (pool, rooftop deck, gym)
  • Responsive maintenance staff by name
  • Friendly, attentive leasing agents (Ryan, Diana, Rashaud)
  • Well-kept lobby and common show spaces
Watch-outs
  • Elevators chronically broken or unreliable, slow
  • Dirty hallways with stains and odor
  • Package theft endemic
  • Security failures (break-ins, homeless in stairwells)
  • AC breakdowns and slow repair response
  • Noise from street and overnight construction
  • Promised renovations not completed
responsive-managementunresponsive-maintenancewell-maintainedgreat-amenitiesfriendly-staffnoisy-neighborspackage-theftslow-maintenancepoor-soundproofing
Best for: Location-driven renters who can tolerate infrastructure issues for South Austin walkability.
Think twice if: Elevator dependency, hallway maintenance, package theft, and slow repairs are deal-breakers for your living standards.

What this place gets right

  • Prime location near parks, river, and downtown access
  • Resort-style pool and rooftop skydeck
  • Staff named for leasing and maintenance responsiveness
  • Gated entry and on-site amenities

Before you tour or apply

  • Elevators: one of three frequently out of service; middle elevator was out 3-4 months; waits reach 5 minutes when working
  • Staff: Ryan, Diana, Rashaud named for leasing and property management excellence; Maximus and Miguel praised for rapid maintenance responses
  • Hallway conditions: 6th floor hallways report stains, persistent odor, visible water damage
  • Promised renovations: carpet, paint, and elevator improvements announced at lease-signing (Jan 2026) remain incomplete as of Aug 2026
  • Security gaps: packages stolen from mailroom and doorstep multiple times; car break-ins in camera blind spots; homeless reported in electrical closets and stairwells
  • AC: failures unrepaired for 3 days during 95-degree weather reported

Resident ratings

Luxury Apartments
Location and show amenities impress at tour, but hallway maintenance, elevator reliability, and security fall short of luxury standard.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

What keeps coming up

elevatorsstolen packagescozy spacesdowntown accesshallway cleanlinessfriendly tenantsclean propertykind staffluxuryresponsive management

How we scored this

How We Score
Star rating 10
Review volume 99
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
115
4
7
3
5
2
9
1
53

FAQ

Are the elevators reliable?
No. Residents report one of three elevators frequently out of service, waits of five minutes when working, and outages lasting weeks to months. Management attributes issues to the elevator maintenance provider.
Can I have guests park here?
Yes, but guest parking costs $10 per visit.
What happens if maintenance breaks in an emergency?
The emergency maintenance number is listed but unresponsive according to several residents. In-unit repairs have been reported as responsive and fast when reached.

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Luxury Apartments

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Last updated 2026-09-22