63
422 at the Lake
3.7(187)✓ Google-verified
422 at the Lake holds a 3.7 rating across 187 Google reviews. A detailed sentiment read was not produced on this pass, so the placement rests on rating consistency and volume.
Luxury Apartments
Timbercreek Apartments
Luxury Apartments
- Location
- Bouldin Creek, Austin
- Service
- Luxury Apartments
- Reviews
- 243
- Ranking
- #427 in Luxury Apartments
- Best for
- Professionals seeking a quiet, well-located community with attentive leasing staff and dog-friendly amenities.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
What we found
Timbercreek delivers on location and community for many residents, with staff like Mindy, Hector, and Felipe earning specific praise for going above and beyond during move-in and repairs. The complex sits in a tree-lined creek setting near downtown views and offers fitness facilities, dog areas, and responsive maintenance when it works. However, a vocal minority faces serious concerns: mold has lingered unresolved for months, pest control requests sit ignored or incomplete, and management sometimes dismisses residents seeking help or rental assistance. The building's age and foundation problems seem to breed recurring pest issues that overwhelm the property's otherwise appealing bones.
Recent management changes have sharpened tensions. Several long-term residents describe the new team as unresponsive and clueless, pointing to poor communication around major work (tree removal without notice) and dismissive attitudes when residents raise safety issues. For those who land in a clean unit with responsive staff, Timbercreek feels like home; for others fighting mold or vermin, it has become a financial and emotional strain.
Praised for
- responsive maintenance and staff
- professional management team
- spacious units and scenic location
- strong community and amenities
Watch-outs
- persistent mold and water damage issues
- pest problems (roaches, rats) inadequately addressed
- poor communication and unresponsive management
- inconsistent maintenance follow-through
responsive-managementpoor-communicationwell-maintainedpest-problemsgreat-amenitiesfriendly-staffslow-maintenanceunresponsive-maintenance
Best for: Professionals seeking a quiet, well-located community with attentive leasing staff and dog-friendly amenities.
Think twice if: You have pest sensitivities or need guaranteed fast maintenance; mold and pest complaints have lingered despite repeated requests.
What this place gets right
- Creek-and-tree setting with downtown views
- Spacious floor plans and private outdoor spaces
- Named staff known for customer care during leasing
Before you tour or apply
- Staff praised by name: Mindy (leasing, scheduling flexibility), Hector (front office), Felipe (maintenance response), Arianna (tours), Angelo (unstated role); Emma (leasing team)
- Pest control repeatedly marked complete without follow-through; residents report months-long unresolved mold from October drain clog
- Management refuses rental assistance funds per one resident
- Building age and foundation issues contribute to recurring rat and roach problems
- Recent management transition (noted August 2026) has worsened resident relations
Resident ratings
- Luxury Apartments
- Strong location and amenities appeal, but pest and mold issues undermine the luxury promise for affected residents.
How it stacks up
- Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 81% of the businesses in this directory.
What keeps coming up
laundry roomscreek side patioleasing processhelpful staffmoldwelcoming staffpest controlpoolcity viewspacious apartments
How we scored this
How We Score Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
162
4
16
3
15
2
12
1
38
FAQ
- Are there dog amenities?
- Yes. The complex has multiple waste stations and open areas. One resident noted ample space, though another flagged management neglect of common cleanup.
- How responsive is maintenance?
- Varies. Several residents praise quick turnarounds (Felipe, Hector mentioned by name). Others report months-long delays for mold and pest control, with completed work orders that never materialized.
- What's the neighborhood like?
- Bouldin Creek setting surrounded by trees and a creek. Downtown views visible from units in winter; fitness center and leasing office are easy to access. Steep hills and ongoing pathway construction noted as minor inconveniences.
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