LP
30 low data
Legacy Properties
1.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Copperline at Village Oaks Apartments
Pet-Friendly ApartmentsLuxury Apartments
- Location
- Anderson Mill Village South, Austin
- Services
- Pet-Friendly Apartments, Luxury Apartments
- Reviews
- 606
- Ranking
- #320 in Pet-Friendly Apartments
- Best for
- Apartment shoppers prioritizing leasing experience and move-in service; pet owners seeking amenities.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.
What we found
Word-of-mouth leans heavily on staff: CJ, Yanet, and Devan consistently earn five-star praise for patient leasing tours and attentive follow-up. Residents also report fast maintenance response and a well-kept community feel. However, two detailed recent reviews flag roach and rat infestations that persisted for weeks despite repeated office requests, with one appliance still broken after two months and no resolution.
The split reflects this tension: five-star reviews celebrate the experience of moving in and the grounds; one-star complaints focus on crisis management once residents are locked into a lease. The low response time for pest control and maintenance gaps suggest the office excels at first impressions but struggles under pressure.
Praised for
- standout leasing staff (CJ, Yanet, Devan, Corre)
- responsive maintenance and fast repairs
- clean, well-maintained community
- safe, welcoming environment
Watch-outs
- severe roach and rat infestation
- slow response to maintenance requests
- lack of pest control follow-up
- broken appliances left unrepaired for months
responsive-managementfriendly-staffwell-maintainedpest-problemsslow-maintenance
Best for: Apartment shoppers prioritizing leasing experience and move-in service; pet owners seeking amenities.
Think twice if: Concerned about pest control track record and maintenance response times once issues become urgent.
What this place gets right
- named leasing staff with strong reputations (CJ, Yanet, Devan)
- dog park and pet-friendly units
- fast maintenance response for non-pest issues
- well-maintained grounds and community
Before you tour or apply
- CJ mentioned by name in nine reviews for patient tours and product knowledge (renovated vs. classic models)
- Yanet, Devan, and Corre noted for leasing support
- Roach treatment requested five times over one month with no improvement reported
- Dishwasher unrepaired after two months and two maintenance visits
- Dead rat smell reported in unit
- Resort-style pool, dog park, and fitness center operated
Resident ratings
- Pet-Friendly Apartments
- Dog park and pet-friendly units praised; no pet-specific complaints in reviews
- Luxury Apartments
- Leasing experience and grounds quality praised; pest infestation and repair delays undermine luxury positioning
How it stacks up
- Rated 3.2 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How we scored this
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
294
4
30
3
25
2
21
1
236
FAQ
- Who should I ask for when I tour?
- CJ, Yanet, Devan, and Corre are named repeatedly by residents as helpful and responsive leasing staff.
- Is this pet-friendly?
- Yes, the community has a dog park and accepts pets. Amenities include a resort-style pool, fitness center, and outdoor grilling areas.
- How long does maintenance take?
- Reviewers report fast response for general maintenance. However, pest control requests took over a month with no resolution in at least one case, and an appliance repair went unfinished for over two months.
Similar apartment complexes nearby
59
The Lantern
3.3(261)✓ Google-verified
The Lantern is a luxury pet-friendly community going through marked transition. A small group of residents with recent positive moves praise the new management team (Zina, Maili, Jennifer, Xena) for responsiveness, weekly landscaping, and resolve that's improved communication and move-in care. Yet the majority of recent reviews document years of deferred maintenance, active mold and leaks left unfixed for months, pools and gyms offline, and a persistent squatter problem that management acknowledges but claims it cannot control. Wash machines arrive filthy and broken; maintenance requests vanish or return weeks later. The split between five-star and one-star reviews (51% to 41%) reflects whether someone arrived before or after the management change. Dog park and spa amenities exist on paper, but reviewers describe a property that has been allowed to decay. One resident of 12 years notes the new team is "taking on a huge task" to fix the place, suggesting prior neglect was structural. If you live here now, your experience hinges on whether maintenance calls reach the new management or disappear into the old system that residents say ignored them.
Pet-Friendly ApartmentsLuxury Apartments
58
Sutton Apartments
3.3(243)✓ Google-verified
Half the reviews praise Chris and the leasing team for attentive service, citing quick responses to damage claims and a welcoming office experience. The other half report serious maintenance failures, particularly unresolved pest infestations lasting years, broken appliances left unfixed, and inconsistent rental pricing between visits. Safety concerns (weekly police calls, fires, crime) and inadequate parking compound the frustration. Management quality appears to swing dramatically by staff. Residents praising recent renewals cite improved service under the current team, while longer-tenure complaints describe years of neglect and multiple manager turnovers. Get all pricing and lease terms in writing before committing.
Luxury ApartmentsPet-Friendly Apartments