Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Aviva at North Plaza logo

Aviva at North Plaza

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 324 Google reviews · How we rank ›

3.5(324) 60 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Aviva at North Plaza
Location
Heritage Hills, Austin
Service
Luxury Apartments
Reviews
324
Ranking
#559 in Luxury Apartments
Best for
residents seeking new management attention to upkeep in a central North Austin location

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Aviva North Plaza splits sharply between residents praising responsive management under new leadership and those frustrated by unresolved maintenance and pest problems. Leasing staff like Hany, Alvis, and Modesta earn consistent kudos for friendliness and speed. However, chronic complaints center on delayed repairs (AC, toilets, appliances), roach and flea infestations, and staff who dismiss or discourage resident concerns. The property's fitness center and pool draw praise when maintained but frustrate others when neglected.

New manager Lidia and the maintenance team (Denis especially) have won over some long-term residents, but the mixed 3.5-star rating reflects a real divide: those in functioning units with responsive staff versus those trapped in unaddressed health hazards. Moving costs linger in debt collection disputes, and phone accessibility remains a sore point even for departing tenants.

Praised for
  • responsive management team
  • skilled maintenance staff
  • welcoming leasing process
  • clean amenities on move-in
Watch-outs
  • maintenance requests ignored or delayed
  • pest control failures (roaches, raccoons)
  • air conditioning and plumbing breakdowns
  • poor phone communication
responsive-managementunresponsive-maintenancefriendly-staffslow-maintenancepest-problemswell-maintained
Best for: residents seeking new management attention to upkeep in a central North Austin location
Think twice if: pest control track record and maintenance responsiveness remain inconsistent; expect delays on repairs despite recent improvements

What this place gets right

  • new management responsive to concerns
  • fast leasing process
  • skilled maintenance staff on site
  • creek views and outdoor amenities

Before you tour or apply

  • Denis and Dennis (maintenance technicians) praised for efficiency and appliance install help
  • Hany Arias, Alvis Rodriguez, Modesta (leasing agents) noted for fast approvals and friendly service
  • New manager Lidia credited with improving responsiveness
  • Pool 2 reported neglected for two years
  • Lease renewal offers mentioned (TV prize)

Resident ratings

Luxury Apartments
Praised for modern finishes and amenities on move-in; undermined by pest, AC, and appliance repair failures that leave units unlivable.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What keeps coming up

treatment of residentspest controlaffordabilityquiet placecourteous staffleasing processpooloffice treatmentefficiencymaintenance

How we scored this

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
186
4
19
3
6
2
0
1
113

FAQ

How fast is the leasing process?
Leasing agents like Modesta and Alvis have completed approvals in under 24 hours and moved residents in same-day; tours are thorough and welcoming.
What amenities are included?
Fitness center, swimming pool, in-unit washer-dryer, private outdoor space, and creek views. New laundry room also recently upgraded.
Is maintenance responsive?
Responses are fast under Denis and new leadership, but many residents report long delays on major repairs (AC, toilets, appliances) and unresolved pest issues.
Request a quote

Similar apartment complexes nearby

Villas de la Plaza
82

Villas de la Plaza

4.7(160)✓ Google-verified

Leo, Amy, and Yimmy earn consistent praise for guiding new residents through a fast, stress-free move-in. Apartments feel spacious and clean, and renters repeatedly say the value is strong. The friction point is administrative: the front office closes mid-afternoon, phone calls go unanswered, and move-in charges (free weeks, deposits) have confused recent arrivals who felt misled on what they actually owed. Maintenance concerns are minor but real: water pressure runs low and the stair design leaves small children at slip risk. Staff responsiveness during office hours is strong, but the office itself is simply not open enough to match resident needs.

Luxury ApartmentsPet-Friendly Apartments
View profile
Alma Apartments
77

Alma Apartments

4.6(251)✓ Google-verifiedPublishes prices

Five-star reviews highlight staff like Daniel, Carlos, and Maria for quick, attentive service and well-kept common areas, particularly the pool and grounds. However, recent one-star reviews paint a darker picture: residents report week-long power outages with poor follow-up, cockroach infestations, paper-thin walls letting neighbors' noise through, and management disputes including unlawful vehicle towing and lock changes. Service quality appears to have declined after key staff departures. A significant rift emerges between short-term visitor reviews and long-term resident complaints. Guests praise the facilities during tours, but residents living 90+ days report noisy neighbors, pest problems, limited parking, and management becoming unresponsive after lease signing. One reviewer questioned whether five-star reviewers actually live there.

Pet-Friendly ApartmentsLuxury Apartments
View profile
Orbit Apartments
67

Orbit Apartments

4.1(704)✓ Google-verified

Orbit's leasing staff earn consistent praise for warmth and efficiency; many move-ins feel genuinely welcoming. But persistent roach complaints, a web of undisclosed fees totaling $70+ monthly, and chaotic move-out practices tell a different story. Water shutdowns, broken shared laundry, aggressive towing (even for properly registered cars), and unresponsive management after tenant transition have soured recent experiences. The gap between a 72% five-star rating and the severity of structural complaints suggests newer tenant reviews differ sharply from those facing move-out and pest battles. Unit maintenance splits: some report quick fixes, others wait days for basic repairs while paying fees for services they cannot use. Management staffing changes appear to scramble processes, and communication breaks down once tenants try to leave. The roach issue stands out as unresolved despite repeated pest control visits and mandatory pest-control fees.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22