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Orbit Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 704 Google reviews · How we rank ›

4.1(704) 67 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Orbit Apartments
Location
North Austin, Austin
Service
Luxury Apartments
Reviews
704
Ranking
#304 in Luxury Apartments
Best for
Move-in experience seekers who value friendly staff and new-tenant treatment.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Orbit's leasing staff earn consistent praise for warmth and efficiency; many move-ins feel genuinely welcoming. But persistent roach complaints, a web of undisclosed fees totaling $70+ monthly, and chaotic move-out practices tell a different story. Water shutdowns, broken shared laundry, aggressive towing (even for properly registered cars), and unresponsive management after tenant transition have soured recent experiences. The gap between a 72% five-star rating and the severity of structural complaints suggests newer tenant reviews differ sharply from those facing move-out and pest battles.

Unit maintenance splits: some report quick fixes, others wait days for basic repairs while paying fees for services they cannot use. Management staffing changes appear to scramble processes, and communication breaks down once tenants try to leave. The roach issue stands out as unresolved despite repeated pest control visits and mandatory pest-control fees.

Praised for
  • friendly and helpful office staff (especially Abi/Abby)
  • quick maintenance response
  • welcoming atmosphere on tours and move-in
  • well-maintained grounds
Watch-outs
  • persistent roach infestation despite pest control
  • numerous hidden and mandatory fees ($15 facilities, $50 trash/valet, $10 pest control)
  • poor communication and difficulty reaching management
  • water outages monthly
  • broken laundry machines and charged for non-working services
  • aggressive towing practices and high recovery fees ($321)
  • move-out process unclear, excessive charges and collections threats
  • slow maintenance response to emergencies on weekends
  • aging units and maintenance issues
friendly-staffresponsive-managementwell-maintainedpest-problemspoor-communicationoverpricedunresponsive-maintenancerenovated-units
Best for: Move-in experience seekers who value friendly staff and new-tenant treatment.
Think twice if: You plan to stay longer than a year or worry about pests; move-out processes and undisclosed fees have frustrated many.

What this place gets right

  • Welcoming leasing staff, especially Abi/Abby
  • Located 15 minutes from Downtown Austin and UT Austin
  • In-unit washers and dryers
  • Multiple recreation courts and fitness center

Before you tour or apply

  • Abi/Abby consistently named as helpful leasing staff
  • Roach infestations reported despite onsite pest control and mandatory $10 monthly pest control fee
  • $321 towing recovery fee; cars towed even when registered and not in reserved spaces
  • $15 monthly facilities fee for pool that remained closed all summer
  • $50 monthly trash and valet trash fees; additional fines for early trash placement
  • Move-out charges include early-exit fees ($679 in one case), cleaning fees ($150), and item replacement fees ($50)
  • Water outages reported monthly
  • Laundry machines frequently broken; residents charged per load for non-working service

Resident ratings

Luxury Apartments
Friendly move-in and leasing experience undermined by roach infestations, hidden fees totaling $70+ monthly, and poor move-out communication and charges.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

What keeps coming up

helpful stafffree popcornkind stafflarge apartmentslaundry machineswelcoming atmosphere2 months freevirtual tourclean communitymarisol

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 39
Profile completeness 100
Verification 30

Breaking down the ratings

5
504
4
34
3
34
2
13
1
119

FAQ

What fees should I expect beyond rent?
Residents report mandatory monthly charges: $15 facilities fee, $50 trash/valet trash, $10 pest control. Early trash placement triggers fines. Additional fees apply at move-out.
How responsive is maintenance?
Office staff help quickly during business hours, but emergency repairs (e.g., AC) are not available weekends. Laundry machines often broken; laundry service charged per load regardless of machine status.
Has the roach problem been solved?
Multiple recent reviews report ongoing roach infestations despite onsite pest control and a mandatory monthly pest control fee. Treatments have not provided lasting solutions.
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Last updated 2026-09-08