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Los Portales de Lena Guerrero Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 30 Google reviews · How we rank ›

3.8(30) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Los Portales de Lena Guerrero Apartments
Location
Johnston Terrace, Austin
Service
Luxury Apartments
Reviews
30
Ranking
#568 in Luxury Apartments
Best for
Families seeking a quiet, community-focused setting with strong on-site programs and proximity to highways.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Reviewers split sharply: half praise the staff (especially Tiyan and Jada) for warmth and professionalism, the calm neighborhood feel, and on-site programs. The other half report chronic roach infestations, a property manager rarely in the office, pest control that does not follow through, and an office that closes without notice. Ground conditions and management presence matter here.

Praised for
  • friendly, attentive management (when available)
  • well-maintained grounds and clean units
  • peaceful, quiet community with greenery
  • convenient location near highway and amenities
  • warm resident community and on-site programs
Watch-outs
  • severe, persistent roach infestation
  • property manager frequently unavailable or unresponsive
  • pest control promises not followed through
  • inconsistent communication (paper notices only, no emails or calls)
  • office often closed, no one to answer questions
responsive-managementunresponsive-maintenancefriendly-staffwell-maintainedpest-problemspoor-communication
Best for: Families seeking a quiet, community-focused setting with strong on-site programs and proximity to highways.
Think twice if: Pest control is a deal-breaker: recent reviews describe active infestations and unreliable spraying. Check current conditions before signing.

What this place gets right

  • Attentive, professional leasing staff (Tiyan, Jada)
  • Quiet, tree-lined setting with on-site programs
  • Convenient access to highway, downtown, and local amenities
  • Pool and playground on-site

Before you tour or apply

  • Property managers: Monica (reported absent or difficult by some residents) and Tiyan (praised for patience and professionalism)
  • Leasing agents: Jada (noted as professional and welcoming)
  • Pest control promised but reportedly inconsistent; residents report three scheduling attempts yielding only one spray
  • Office communications rely on door notices rather than email or phone calls
  • Volunteer school teacher on staff runs after-school programs and holiday activities

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

What keeps coming up

friendly tenantsinfestationfriendly staffpest controlproperty managerthe officepaperemailsapartmentcommunity

How we scored this

How We Score
Star rating 26
Review volume 65
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
17
4
3
3
3
2
0
1
7

FAQ

Is there a playground for kids?
Yes, the property has an on-site playground. Reviewers mention a volunteer school teacher runs after-school programs and holiday activities.
Is the property wheelchair accessible?
Yes, Los Portales has wheelchair accessible entrance and parking.
How is pest control handled?
Reviewers report pest control is offered but inconsistent in follow-through. One resident reported being 'put on the list' three times with only one spray completed.

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Last updated 2026-09-08