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Los Portales de Lena Guerrero Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 31 Google reviews · How we rank ›

3.8(31) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Los Portales de Lena Guerrero Apartments
Location
Johnston Terrace, Austin
Service
Luxury Apartments
Reviews
31
Ranking
#552 in Luxury Apartments
Best for
Families seeking quiet community with children's programs and responsive on-site staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Monica, Tiyan, and the maintenance team earn repeated praise for warmth, quick fixes, and care. Families particularly value the after-school programs and weekend activities. The grounds are quiet, tree-lined, and close to downtown and schools. However, a serious gap: multiple recent residents report roach infestations despite the 2021 build, and older reviews cite closed office doors and unanswered calls during critical moments like rent payments.

Praised for
  • friendly and attentive staff
  • responsive maintenance
  • well-maintained grounds and units
  • community activities and after-school programs
  • convenient location with nearby amenities
Watch-outs
  • roach infestations
  • unresponsive office and poor communication
  • inconsistent management presence
responsive-managementwell-maintainedfriendly-staffpest-problemspoor-communicationquiet-community
Best for: Families seeking quiet community with children's programs and responsive on-site staff.
Think twice if: Pest control record is a concern; check current infestation status before signing a lease.

What this place gets right

  • Named staff praised for responsiveness (Monica, Tiyan, maintenance team)
  • Active community events and after-school programs
  • Well-maintained grounds and quiet neighborhood
  • Convenient location near downtown and highway access

Before you tour or apply

  • Monica (property manager) and Tiyan (assistant/leasing agent) consistently praised for professionalism
  • Maintenance responds quickly to resident requests
  • On-site playground and after-school teacher noted
  • Roach infestations reported in 2021 build within 4 years of construction
  • Office communication gaps and inaccessibility cited in older complaints (unanswered calls, closed office during business hours)

Resident ratings

Luxury Apartments
Strong praise for staff professionalism and community amenities; roach infestations and past office unresponsiveness a serious detractor.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 13% of the businesses in this directory.

What keeps coming up

attentive managementlease optionsfriendly tenantsinfestationfriendly staffpest controlproperty managerthe officepaperemails

How we scored this

How We Score
Star rating 26
Review volume 65
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Breaking down the ratings

5
18
4
3
3
3
2
0
1
7

FAQ

Does Los Portales offer after-school programs?
Yes. They run an on-site after-school program and community activities including bingo nights and holiday celebrations for residents' children.
How is maintenance responsiveness?
Recent reviews describe maintenance as quick and helpful with resident requests.

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Last updated 2026-09-22