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Los Portales de Lena Guerrero Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 29 Google reviews · How we rank ›

3.7(29) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Los Portales de Lena Guerrero Apartments
Service
Luxury Apartments
Reviews
29

What we found

Staff members Tiyan and Monica earn consistent praise for warmth and professionalism, and residents appreciate the playground, pool, maintenance speed, and community feel. However, multiple reviewers report persistent cockroach problems that pest control has failed to resolve, combined with office availability issues and poor written communication (paper notices instead of email or calls).

Praised for
  • friendly, caring staff (Tiyan, Monica)
  • quick maintenance response
  • family-friendly amenities
  • warm community atmosphere
Watch-outs
  • severe roach infestation
  • office accessibility and communication gaps
  • inconsistent pest control follow-through
  • notice delivery via paper only
responsive-managementpest-problemsfriendly-staffgreat-amenities
Best for: Families seeking on-site kids' programs and amenities in a welcoming community.
Think twice if: Pest control responsiveness is critical to you; some residents report ongoing roach issues despite repeated requests.

What this place gets right

  • friendly, engaged staff
  • fast maintenance response
  • family-friendly amenities on-site
  • natural lighting and greenery

Before you tour or apply

  • Tiyan and Monica named as property management staff
  • After-school programs and school volunteer activities mentioned
  • Playground, pool, and on-site maintenance offered
  • Office communication relies primarily on paper door notices

Resident ratings

Luxury Apartments
Praise for friendly staff, quick maintenance, and amenities; strong complaints about roach infestation and office communication gaps

How it stacks up

  • Rated 3.7 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 8% of the businesses in this directory.

What keeps coming up

lease optionsfriendly tenantsfriendly staffinfestationpest controlenjoyable stayproperty managerthe officepaperemails

How we scored this

How We Score
Star rating 23
Review volume 64
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
16
4
3
3
3
2
0
1
7

FAQ

Do they have a playground and pool?
Yes. They offer an on-site playground, pool, and after-school programs.
How do they send notices to residents?
They post paper notices on doors. Some residents have requested email or phone notification instead.
Request a quote

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Last updated 2026-07-17