Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
The Studio at ThinkEast logo

The Studio at ThinkEast

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 168 Google reviews · How we rank ›

3.6(168) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
The Studio at ThinkEast
Location
Johnston Terrace, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
168
Best for
Long-term residents seeking affordable, spacious housing who interact well with staff in person.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents praise the affordability and spacious layouts, with maintenance crew Raul and leasing staff Janell drawing specific kudos for responsiveness and helpfulness. Yet newer residents report significant gaps: filthy stairwells and hallways, a non-functional security gate left open for months despite marketing promises, and units that don't match showrooms at move-in, with gaps in flooring and water damage. Management turnover and unresponsive staff during lease disputes add friction.

The complex offers standard amenities (pool, fitness center, gated entry, pet policy) and same-day work orders through an online portal, but execution falters on the ground. Cleanliness, security, and follow-through on repairs vary sharply by unit and timeframe. Reviewers advise touring carefully, inspecting the actual unit you'll occupy, and asking hard questions about gate functionality and security patrols before signing.

Praised for
  • responsive maintenance crew
  • friendly leasing staff
  • affordable pricing
  • spacious studios and units
  • kind and helpful office staff
Watch-outs
  • cleanliness and trash in common areas
  • gate security consistently broken
  • maintenance quality varies; water damage and gaps in flooring
  • staff turnover and inconsistent management
  • security promises not kept
poor-communicationclean-common-areasunresponsive-maintenancefriendly-staffgood-valuesafe-secure
Best for: Long-term residents seeking affordable, spacious housing who interact well with staff in person.
Think twice if: Move-in condition may differ from showroom; gate security non-functional months at a time; cleanliness of common areas inconsistent; unresponsive to disputes over security deposits.

What this place gets right

  • same-day work orders through online portal
  • maintenance crew Raul and Erudis praised for thoroughness
  • spacious studios and one-bedrooms for price point
  • staff Janell, Marcia, and Tammy known for friendliness and responsiveness

Before you tour or apply

  • Maintenance crew Raul and Erudis complete work same-day with correct materials and no rework
  • Leasing staff Janell handles difficult customer situations with calm and professionalism
  • Online resident portal allows work order submission and same-day turnaround
  • Gate security repeatedly left open despite marketing promise of nightly patrols
  • Move-in showroom units differ from actual units (water damage, poor vinyl flooring installation, gaps allowing drafts and pests, non-functional appliances)
  • Security deposit disputes: management withholds funds beyond 30-day lease term and resists correction despite proof of error

Resident ratings

Affordable & Section 8 Housing
Spacious studios and 1-3 bedroom units at competitive price, but move-in condition often does not match showroom; cleanliness and security gaps detract from value.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

What keeps coming up

studio apartmentsnew managementwelcoming stafffront office stafftax credit propertypoolapplication processleasing office staffeasy processcleanliness

How we scored this

How We Score
Star rating 10
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
99
4
9
3
3
2
7
1
50

FAQ

How quickly does maintenance respond?
Work orders submitted through the online resident portal are typically completed same-day. Staff Raul arrives fully prepared with tools and completes repairs correctly the first time.
What happens if I disagree with a deduction from my security deposit?
Multiple reviewers report management resists correction and withholds funds beyond the 30-day lease requirement. You may need to threaten legal action to receive the full refund owed.
Is the front gate secure?
Reviewers report the gate has been broken and left open for months at a time, despite marketing nightly security patrols. Ask management directly about current gate functionality and patrol schedule before leasing.
Request a quote

Similar apartment complexes nearby

Los Portales de Lena Guerrero Apartments
61

Los Portales de Lena Guerrero Apartments

3.8(31)✓ Google-verified

Monica, Tiyan, and the maintenance team earn repeated praise for warmth, quick fixes, and care. Families particularly value the after-school programs and weekend activities. The grounds are quiet, tree-lined, and close to downtown and schools. However, a serious gap: multiple recent residents report roach infestations despite the 2021 build, and older reviews cite closed office doors and unanswered calls during critical moments like rent payments.

Luxury Apartments
View profile
Trailhead
71

Trailhead

4.2(225)✓ Google-verified

Trailhead draws praise for helpful leasing staff and swift maintenance work, but residents report persistent management failures that undermine the attractive property. Deposit delays, camera malfunctions, broken EV chargers left unfixed for months, and unclear policy enforcement frustrate tenants; one longtime resident described the experience as "exhausting" despite the complex's visual appeal and good location near downtown.

Luxury ApartmentsPet-Friendly Apartments
View profile
Trailhead East Apartments
69

Trailhead East Apartments

4.4(72)✓ Google-verifiedPublishes prices

Trailhead East draws praise for its location near the Walnut Creek Trail, responsive maintenance staff (particularly Seth, Claudio, and Jennifer), and genuine community spirit. Yet residents report persistent security failures-bike thefts, car break-ins, unauthorized access, and no action despite repeated complaints-paired with upper management's unresponsiveness. Maintenance issues linger months unresolved (three months without hot water, two elevator breakdowns), and the towing contractor operates predatorily. Noise from traffic and thin walls disrupts daily life. For the luxury rent ($1,500–$2,800/mo), residents expect professional standards that this complex has not delivered consistently. The disconnect between staff effort and management accountability is stark. Front-line teams care; senior leadership does not, leaving residents filing police reports and fighting deposit disputes post-move-out.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22