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5th Street Commons Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 57 Google reviews · How we rank ›

3.6(57) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
5th Street Commons Apartments
Service
Luxury Apartments
Reviews
57

What we found

Strong maintenance and location draw praise, but severe disputes over security deposits, rent hikes, and managerial responsiveness dominate the negative reviews. Long-term residents report deteriorating conditions and collection threats over contested charges, while the leasing office's dismissal of walk-in tours suggests systemic customer service gaps despite occasional bright spots like community manager Andrew.

Praised for
  • responsive maintenance team
  • bright, spacious units
  • convenient Old West Austin location
  • active resident events
  • well-kept common areas
Watch-outs
  • security deposit delays and illegal withholding
  • aggressive rent increases
  • unresponsive leasing and management
  • building deterioration and cleanliness issues
  • staff rudeness and unprofessional accounts handling
responsive-managementwell-maintainedclean-common-areasfriendly-staffslow-maintenanceoverpriced
Best for: Professionals seeking proximity to downtown and UT with strong maintenance responsiveness.
Think twice if: Rent increases are steep; security deposit disputes and move-out billing practices have been contested. Leasing staff responsiveness may vary.

What this place gets right

  • Maintenance team resolves requests quickly
  • Convenient location near MoPac and downtown retail
  • Bright, spacious apartments
  • Fitness center and pool amenities

Before you tour or apply

  • Brandon, maintenance technician, praised for quick response and friendly service
  • Andrew, community manager, noted for responsiveness and community engagement
  • Hallways recently repainted and signage replaced per management
  • Rent increases reported as $1,000 annually or $2,000 monthly for month-to-month leases
  • Security deposit disputes cited as taking months to resolve; one reviewer reported charges kept after 5 months without itemization

Resident ratings

Luxury Apartments
Spacious, bright units with modern finishes praised; rent escalation and move-out billing disputes undermine value proposition.

How it stacks up

  • Rated 3.6 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

What keeps coming up

quiet buildingspacious apartmentleasing processresident eventspositive vibeconvenient locationlightingfitness centermaintenance teamcleanliness

How we scored this

How We Score
Star rating 15
Review volume 77
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
8
3
0
2
3
1
15

FAQ

Does the leasing office accept walk-in tours?
Recent review indicates walk-in tours may be refused if near closing time; arriving well before closing is not guaranteed entry.
How quickly is maintenance addressed?
Multiple reviewers report maintenance requests handled promptly, with Brandon named as a particularly responsive technician.
What is the location like?
Located in Old West Austin near MoPac ramps, downtown retail, UT, and Zilker Park; retail spaces occupy the first floor.
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Last updated 2026-07-17