Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.
Walk-in tours get turned away, and months-long fights over security deposits undermine what could be a solid complex. The location next to Mopac and Lady Bird Lake, thick walls, and a maintenance team that actually shows up are real draws. But Greystar's office staff and accounts receivable department leave long-time residents (some living here 12+ years) deeply frustrated, making this place feel like a gamble on management, not a comfortable home.
Recent shift: Sentiment has polarized over time; earlier reviews (1-2 years ago) still complained about management, but most recent review (4 days ago) acknowledges understaffing and rent pressure while remaining cautiously positive, suggesting ongoing management strain.
Location and maintenance staff earn strong marks, but persistent appliance failures, train noise, and management neglect frustrate long-term residents. The leasing office is hard to reach, amenities like rooftop wifi stay broken without notice, and security concerns including package theft go unaddressed despite rent increases under Greystar ownership.
Most residents praise the leasing team (Heather, Chase, Miriam, Chris, Daulton) for turning the application process into a pleasant experience, and maintenance responds fast when issues arise. The Old West Austin location works well for those who want walkable access to downtown amenities, the trail, and nearby shops. One resident flagged that train noise is worse than advertised and not ideal for light sleepers. A handful of reviewers also note the building feels older and pricey for what it offers, though others see it as competitive for downtown. Staff consistency varies: while most interactions are warm and professional, one long-term resident described a leasing employee as visibly stressed and rude across multiple encounters. Maintenance staff like Antonio earn specific praise for thoroughness. Common positives include the resort pool, free garage parking, and the cozy atmosphere despite the property's age.
Strong location and capable staff draw residents, but building maintenance lapses create real friction. Reviewers consistently praise Megan, Alexis, Eddie, Oscar, and Kyle for going out of their way. The West End proximity to downtown, trails, and shops wins over commuters. However, the single elevator frequently breaks, trash pickup at 3-5 am creates sleep disruption, euro-style washers ruin clothes, and interior units feel dark despite efficient floor plans. A newer building that has not yet solved its infrastructure reliability.
Last updated 2026-09-08
