Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Henderson on Reinli logo

Henderson on Reinli

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 20 Google reviews · How we rank ›

4.2(20) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Henderson on Reinli
Location
University Hills and Windsor Park, Austin
Service
Luxury Apartments
Reviews
20
Ranking
#538 in Luxury Apartments
Best for
Renters prioritizing new construction and personalized leasing service in Windsor Park.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Seven in ten reviews are five stars, praising the new apartments, clean spaces, and notably attentive staff who greet residents by name and resolve issues quickly. But recurring complaints centre on broken elevators (out for weeks at a time), WiFi that crashes weekly and depends on staff availability, and a gym delayed months past its promised opening. Management listens; maintenance response lags behind.

Recent visitors consistently describe a welcoming leasing experience, with specific staff like Bella, Luz, Anthony, and Ariana making strong first impressions. Residents acknowledge the staff's willingness to fix problems but express frustration when infrastructure (lifts, internet, facilities) sits broken for extended periods. Sound isolation between units is notably good.

Praised for
  • friendly and attentive staff
  • clean common areas and units
  • new and attractive units
  • responsive management team
  • good soundproofing
Watch-outs
  • chronic elevator outages
  • delayed amenity openings
  • unreliable WiFi service
  • unannounced maintenance entries
responsive-managementwell-maintainedclean-common-areasfriendly-staff
Best for: Renters prioritizing new construction and personalized leasing service in Windsor Park.
Think twice if: Elevators have a track record of extended outages; WiFi reliability depends on staff presence; verify amenity opening timelines before lease signing.

What this place gets right

  • new construction with modern finishes
  • welcoming, attentive leasing and management team
  • strong soundproofing between units
  • energy-efficient appliances and washer/dryer connections

Before you tour or apply

  • Named staff praised: Anthony (maintenance/property), Ariana (manager), Bella (leasing), Luz (leasing), Nancy (leasing)
  • Three elevators; recurring multi-week outages reported across the complex
  • WiFi crashes weekly and requires on-site staff to reset
  • Gym opening was delayed from October to at least mid-June
  • Good sound isolation between units
  • Maintenance enters units without advance notice

Resident ratings

Luxury Apartments
New units, professional staff, and strong first impressions undercut by chronic elevator failures, delayed amenities, and WiFi instability.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 10% of the businesses in this directory.

What keeps coming up

elevatorsgymspeakactivitiesmanagementmaintenance

How we scored this

How We Score
Star rating 39
Review volume 57
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Breaking down the ratings

5
14
4
2
3
0
2
1
1
3

FAQ

What is the starting rent?
1 bedroom apartments start at $995; 2 bedroom apartments start at $1145.
Are the apartments accessible for wheelchair users?
Yes. The complex has wheelchair-accessible entrances, parking, restrooms, and seating.
What amenities are included?
Fitness center, swimming pool, theater room, rooftop viewing deck, energy-efficient appliances, washer and dryer connections, and private patios or balconies.
Request a quote

Similar apartment complexes nearby

The Courtmoor on Cameron Apartments
77

The Courtmoor on Cameron Apartments

4.2(151)✓ Google-verifiedPublishes prices

Staff members including Letty, Aracelli, Keziah, and Mrs. Martinez earn consistent mention for staying late, offering water during tours, and handling applications with patience. The maintenance team responds quickly to repair requests and residents feel safe in a quiet setting. Recent renovations, responsive management, and lease renewals on favorable terms define the experience here. One reviewer noted an office closure during posted hours, though 17 of the 18 recent detailed reviews praise responsiveness and care.

Luxury ApartmentsTownhome & Garden-Style Communities
View profile
City View at Mueller
53

City View at Mueller

3.3(65)✓ Google-verified

Opinions split sharply: recent residents and those working with named staff (Nacharlie, Manuel, Yorayi) report smooth move-ins and welcoming service, while long-term tenants describe a cycle of promises broken after lease signing. The central complaint across multiple reviews is uncontrolled rodent and pest infestation despite repeated pest control visits, paired with months-long maintenance backlogs (AC out since February, water leaks ignored, structural issues like sinking bathtubs). Units often arrive in worse condition than photos show, with broken appliances and missing amenities. The new management team appears to be making changes, yet billing remains chaotic (unsanctioned charges, double-charging for internet despite lease terms), and work orders result in temporary fixes that never become permanent. Staff friendliness and responsiveness during the leasing process does not persist into the tenancy. One positive: corporate (Harbor Group) intervenes when contacted directly, though reaching them requires escalation. The Mueller location itself draws mixed views: affordable walkability offset by aging buildings and community behavior concerns.

Luxury Apartments
View profile
Timbers Apartments
62

Timbers Apartments

3.9(57)

Residents highlight the office team's responsiveness and willingness to work with tenants, including those using vouchers. However, maintenance problems like broken AC and trash buildup, plus friction over lease enforcement, create a split experience.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22