Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
City View at Mueller logo

City View at Mueller

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 59 Google reviews · How we rank ›

3.2(59) 55 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
City View at Mueller
Service
Luxury Apartments
Reviews
59

What we found

Staff members like Manny and Yorayi deliver thoughtful, responsive service during move-in and ongoing issues, and units feature modern finishes. However, the complex faces severe maintenance failures: residents report rat infestations lasting six months or longer despite pest control visits, electrical outages unresolved for months, and staff often adding charges without lease justification or entering units without proper notice.

The divide is stark. Reviewers who worked with named staff early (office team, Manny, Yorayi) praised the experience. Those managing long-term issues faced empty promises, billing disputes, and a slow corporate chain needed to resolve problems the onsite team ignores.

Praised for
  • staff attentiveness (Manny, Yorayi, office team)
  • modern finishes and apartment aesthetics
  • smooth move-in for responsive staff members
  • convenient neighborhood location
Watch-outs
  • chronic rat and roach infestation
  • unresponsive maintenance and broken promises
  • unauthorized unit entry without proper notice
  • unexpected billing charges and accounting errors
responsive-managementpoor-communicationfriendly-staffslow-maintenancepest-problems
Best for: Renters willing to accept older buildings if they secure responsive staff support upfront.
Think twice if: Pest control requires escalation to corporate; maintenance responsiveness drops after move-in; expect accounting disputes and unauthorized entry without documented notice.

What this place gets right

  • Staff attentiveness during move-in and lease start (Manny, Yorayi praised by name)
  • Modern apartment finishes and design
  • Central location in Mueller neighborhood

Before you tour or apply

  • Manny recognized for patient, proactive move-in support
  • Yorayi (office manager) consistently praised for attentiveness and problem-solving
  • Chronic rat infestation reported; pest control visits infrequent despite ongoing complaints
  • Electrical outages lasting six months without resolution
  • Internet charges ($85) appear twice on billing, disputed with corporate for removal
  • Mailboxes broken since September 2025, unrepaired despite multiple work orders
  • Unauthorized entry without proper notice reported by residents

Resident ratings

Luxury Apartments
Modern finishes praised; infestation, maintenance delays, and billing errors significantly undermine luxury positioning.

How it stacks up

  • Rated 3.2 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

What keeps coming up

modern finishespoolsratsledgermove in processclear communicationinfestationoffice staffstoverent

How we scored this

How We Score
Star rating 0
Review volume 77
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
30
4
2
3
0
2
3
1
24

FAQ

Will someone fix issues before I move in?
Yes if you request it before signing. Multiple reviews stress inspecting units and securing fixes in writing before lease signature, as post-signature responsiveness drops sharply.
Who should I ask for during move-in?
Reviewers named Manny and office staff (especially Yorayi) as reliable and responsive. Request them explicitly if possible.
How long does pest control take?
One reviewer waited a month for the first visit after reporting a rat infestation, and infestations persisted for over six months despite repeat visits. Escalation to corporate may be needed.
Request a quote

Similar apartment complexes nearby

The Courtmoor on Cameron Apartments
76

The Courtmoor on Cameron Apartments

4.2(145)✓ Google-verifiedPublishes prices

Residents and prospective tenants consistently describe helpful, personable staff who guide them through applications and lease renewals with genuine care. Letty, Aracelli, Keziah, and Emily receive specific praise for professionalism and patience. Maintenance responds quickly to requests, and units come clean and well-kept. The location near shops and services matters to families. Pricing starts at $775 for studios, positioning it competitively; one visitor missed a scheduled tour when staff were unavailable, though this appears isolated.

Luxury Apartments
View profile
Henderson on Reinli
62

Henderson on Reinli

4.2(17)✓ Google-verifiedPublishes prices

Most residents praise the new finishes, cleanliness, and attentive staff, especially management team members Anthony and Nancy. However, chronic elevator outages frustrate residents on upper floors, and wifi connectivity issues remain unresolved for weeks at a time, making the complex unsuitable for anyone with internet-dependent work.

Luxury Apartments
View profile
Timbers Apartments
63

Timbers Apartments

4.0(54)

Most residents praise attentive office staff, clean units, and a welcoming atmosphere; several mention the maintenance team and the willingness to work with voucher holders. A minority report aggressive speed bumps damaging vehicles, poor trash service, and inconsistent or heavy-handed management enforcement.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17