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City View at Mueller

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 65 Google reviews · How we rank ›

3.3(65) 53 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
City View at Mueller
Location
University Hills and Windsor Park, Austin
Service
Luxury Apartments
Reviews
65
Ranking
#607 in Luxury Apartments
Best for
professionals comfortable with urban walkability and active management turnover, not families with young children or pest-sensitive residents.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Opinions split sharply: recent residents and those working with named staff (Nacharlie, Manuel, Yorayi) report smooth move-ins and welcoming service, while long-term tenants describe a cycle of promises broken after lease signing. The central complaint across multiple reviews is uncontrolled rodent and pest infestation despite repeated pest control visits, paired with months-long maintenance backlogs (AC out since February, water leaks ignored, structural issues like sinking bathtubs). Units often arrive in worse condition than photos show, with broken appliances and missing amenities.

The new management team appears to be making changes, yet billing remains chaotic (unsanctioned charges, double-charging for internet despite lease terms), and work orders result in temporary fixes that never become permanent. Staff friendliness and responsiveness during the leasing process does not persist into the tenancy. One positive: corporate (Harbor Group) intervenes when contacted directly, though reaching them requires escalation. The Mueller location itself draws mixed views: affordable walkability offset by aging buildings and community behavior concerns.

Praised for
  • responsive staff members (Nacharlie, Manuel, Yorayi, office team)
  • modern finishes and apartment design
  • attentive management rebuilding property
  • peaceful community feel
Watch-outs
  • severe ongoing pest infestation (mice, rats)
  • maintenance delays and unresolved repairs (AC, water, electrical, structural)
  • misleading unit condition vs. photos
  • inadequate pest control response
  • billing errors and unjustified charges
  • management broken promises post-signing
  • units entering without proper notice
friendly-staffunresponsive-maintenancepest-problemspoor-communicationslow-maintenanceoverpriced
Best for: professionals comfortable with urban walkability and active management turnover, not families with young children or pest-sensitive residents.
Think twice if: chronic pest issues (mice/rats unresolved for months), slow maintenance turnarounds, and billing confusion plague long-term residents despite friendly leasing staff.

What this place gets right

  • modern interior finishes praised by residents
  • named staff (Nacharlie, Manuel, Yorayi) deliver attentive leasing experience
  • walkable Mueller location with community amenities
  • new management actively rebuilding operations

Before you tour or apply

  • Staff members Nacharlie, Manuel, and Yorayi noted for proactive, patient move-in support
  • Pest control uses foam to seal holes; rodents later eat through it
  • AC outages lasting 6+ months despite multiple repair requests
  • Mailboxes broken since September 2025
  • Double-charging for internet ($85) despite lack of lease language
  • Corporate (Harbor Group) resolves issues when contacted directly, but onsite team slow to escalate
  • Temporary maintenance fixes never followed by permanent repairs

Resident ratings

Luxury Apartments
Modern finishes and layout praised, but units arrive in worse condition than marketing photos; pest infestation and maintenance delays severely damage the luxury positioning.

How it stacks up

  • Rated 3.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

What keeps coming up

modern finishespoolsratsinfestationclear communicationoffice staffstoverentlocationkindness

How we scored this

How We Score
Star rating 0
Review volume 79
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Breaking down the ratings

5
34
4
3
3
0
2
3
1
25

FAQ

Are apartments ready when I move in or might they need repairs?
Multiple residents report units arriving in worse condition than photos, with broken appliances, missing screens, and inoperable drawers. Verify the specific unit in person before signing.
How responsive is maintenance for repairs?
Temporary fixes are common, but permanent repairs often don't happen. One resident waited 6 months for AC repair, another 6+ months for water leaks. Submit work orders in writing and escalate to corporate if urgent.
Has pest control improved recently?
Infestation complaints span recent and older reviews. Current pest control uses foam sealant, but rodents reportedly eat through it. New management claims rebuilding operations, but pest issues persist.
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Last updated 2026-09-08