Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

Capital Hills Apartment Homes

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 101 Google reviews · How we rank ›

3.2(101) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Capital Hills Apartment Homes
Location
Spice Forest, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
101
Ranking
#554 in Luxury Apartments
Best for
Short-term lease seekers only; not recommended for those needing reliable maintenance or responsive management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-09-22.

What we found

Most residents report a disconnect between a welcoming leasing tour and a deteriorating living experience. While leasing staff like Emily, Liyah, and Mason earn consistent praise for their professionalism, move-in residents face months-long maintenance backlogs, unresponsive management, and billing disputes that feel deliberate rather than administrative. The property is registered in Austin's Repeat Offender program for code violations, and recent tenants cite power outages, non-functional AC, pest infestations, and sagging floors left unrepaired despite repeated requests. Multiple reviews note staff names (Garrett, Kevin, Deija, Avery) who do not return calls or provide promised follow-ups, creating a pattern of negligence rather than isolated incidents.

One resident reported being charged nearly full rent for move-out cleaning after originally being quoted half that, then charged late fees for management's failure to file notice. Another waited over three months for a deposit refund while billing staff were unavailable by phone. The leasing team's transparency and knowledge do not extend to operational accountability; residents describe being told escalations would occur but hearing nothing afterward.

Praised for
  • leasing staff professionalism and attentiveness
  • clean model apartments and property appearance
  • reasonable starting prices
  • convenient location near shopping and schools
Watch-outs
  • unresponsive management and staff to calls, texts, emails
  • maintenance requests ignored or severely delayed
  • billing errors and unexplained charges
  • structural and mechanical issues (sagging floors, AC failures, breaker problems, raccoons in walls)
poor-communicationunresponsive-maintenanceoverpricedfriendly-staff
Best for: Short-term lease seekers only; not recommended for those needing reliable maintenance or responsive management.
Think twice if: Maintenance delays have lasted months, multiple residents report billing errors and refunds withheld, management is difficult to reach, and the complex is listed in Austin's Repeat Offender program.

What this place gets right

  • leasing consultants known for attentiveness and transparency during tours
  • studios starting at $890/month
  • pet-friendly designation
  • North Austin location near shopping, schools, and UT Austin

Before you tour or apply

  • Leasing staff Emily, Liyah, and Mason praised for professionalism; Garrett (property manager) repeatedly named in complaints for non-responsiveness
  • Property registered in Austin Repeat Offender program for recurring code violations
  • Recent residents reported breaker failures causing weekly power outages, flea infestation in move-in unit, raccoons in walls and ceilings, non-functional AC left unrepaired for over one month with only window unit provided
  • Move-out billing dispute: resident charged nearly full monthly rent instead of quoted half, plus late/eviction fees for management's failure to file notice; final charges statement delayed until 7 days before deadline
  • Maintenance leaves lights on, water running, tools and trash behind after entering units; neighbor's door left unlocked after construction
  • Emergency maintenance rarely on-site outside office hours

Resident ratings

Pet-Friendly Apartments
One resident mentioned the complex was full of pugs; another reported raccoons in walls and ceiling as ongoing pest issue, not management of pet-friendly units specifically.
Luxury Apartments
Leasing tours and model units are clean and well-presented; actual occupied units suffer from deferred maintenance, structural issues, and pest problems.
Townhome & Garden-Style Communities
Townhomes advertised but limited detail in reviews; maintenance complaints apply across all unit types.
furnished-corporate
No review evidence speaks to furnished or corporate housing.

How it stacks up

  • Rated 3.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 87
Review recency 100
Review sentiment 37
Profile completeness 100
Verification 30

Breaking down the ratings

5
53
4
1
3
1
2
3
1
43

FAQ

Do they have pet-friendly units?
Yes, their website lists pet-friendly housing as a service. One resident noted the complex housed multiple pets, though another reported pest issues (raccoons in walls).
What are the starting rent prices?
Their website lists studios from $890/month, 1 bedrooms from $1,024/month, and 2 bedrooms from $1,131/month.
Is it easy to reach management for maintenance?
Multiple recent residents report difficulty reaching the office by phone, email, and in-person visits. One resident said billing staff were unavailable by phone, and follow-up calls from management rarely materialized after being promised escalations.
Request a quote

Similar apartment complexes nearby

Canyon Resort at Great Hills Apartments
76

Canyon Resort at Great Hills Apartments

4.1(288)✓ Google-verifiedPublishes prices

Five years of strong resident tenure and proximity to Austin's tech corridor and cultural landmarks speak to a settled community. Reviewers consistently highlight the forested, wildlife-rich setting as a defining draw, with multiple staff members-notably Andrea in leasing and Thomas in maintenance-cited by name for going beyond standard service. Amenities like the pool, clubhouse, and hiking trails see regular use and praise. One long-term resident reported a serious failure in disability accommodation during a lease transfer; parking constraints appear in a subset of reviews but are treated as minor given other strengths. The overall pattern is sustained satisfaction among those who value natural surroundings and direct staff attention over cutting-edge interiors or a downtown footprint.

Luxury ApartmentsPet-Friendly Apartments
View profile
Tramor at the Hills
79

Tramor at the Hills

4.7(85)✓ Google-verified

Staff treat long-term residents as people, not transactions. Bailey and Katy are named repeatedly for going out of their way; maintenance fixes AC issues within 30 minutes and handles work orders same-day. The wooded setting and proximity to the Arboretum shopping center draw comparisons to an oasis rather than typical corporate housing. Plumbing and AC struggle in older units, and a few residents experienced communication gaps around lease renewals and pricing inquiries. The community works for those seeking personality over polish: quieter than downtown complexes, dog-friendly with an off-leash park, and strong enough maintenance care that long-term residents renew repeatedly. Units vary (some newly renovated with vaulted ceilings; loft styles with skylights are popular), and the address near three highway corridors means reaching anywhere Austin without the apartment-park feel.

Pet-Friendly ApartmentsStudent Housing
View profile
Marquis at Treetops
73

Marquis at Treetops

4.4(177)✓ Google-verified

Staff excellence masks systemic problems. Nick and Adrean lead a maintenance team that residents consistently praise for speed, warmth, and genuine care. The hilltop location, wildlife, quiet grounds, and views draw people in. But corporate (CWS Apartments) ignores safety complaints: dangerous traffic flow at the entrance gate, extreme lighting that violates Austin code, and a dumpster left near units for weeks. Move-out fees for minor items and poor-quality finishes compound frustration. Residents report months of unanswered calls to corporate and a powerless on-site team. The 1-star reviews detail civil negligence concerns and plead for others to avoid the property. This is a place with exceptional staff doing their best against management indifference.

Student HousingLuxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22