Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
The Dexter logo

The Dexter

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 199 Google reviews · How we rank ›

3.3(199) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
The Dexter
Location
Garrison Park, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
199
Ranking
#579 in Luxury Apartments
Best for
long-term residents who build relationships with stable staff, or applicants with strong lease records willing to accept management inconsistency.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents and those dealing with current management praise quick maintenance and a responsive team, but a sharp divide emerges: newer or Section 8 residents report mice, cockroaches, ants, and a pattern of billing for cleaning never done or charging for pre-existing damage. The property manager Marisa draws both glowing reviews (same-day repairs, moving assistance) and serious complaints (midnight debt collection calls, locked leasing office, confrontational communication). One resident called management "the change this place needed" after 4.5 years; another fled citing the complex as a "section 8 slum" infested with pests.

The amenities (two pools, fitness center, business center) exist on paper but reviewers report pools closed during tenancies, guest parking that requires long walks, and bins overflowing despite included trash service. Towing appears swift and harsh, with one food delivery documented as towed mid-drop-off. Newer or vulnerable tenants face either rapid fixes or a cycle of neglect and fees, depending on who handles their lease.

Praised for
  • responsive management (when present)
  • fast maintenance turnaround
  • friendly and helpful staff
  • accessible move-in process
Watch-outs
  • pest infestation and cleanliness issues
  • aggressive property manager (named Marisa)
  • deceptive move-in practices and unfair charges
  • overly aggressive towing and parking enforcement
  • poor facility maintenance (pool closures)
responsive-managementunresponsive-maintenancepoor-communicationpest-problemswell-maintainedoverpriced
Best for: long-term residents who build relationships with stable staff, or applicants with strong lease records willing to accept management inconsistency.
Think twice if: You have a Section 8 voucher, are a first-time applicant or new resident, or cannot absorb unannounced fees; multiple reviewers report targeting of lower-income tenants and pre-existing damage charges at move-out.

What this place gets right

  • same-day or next-day maintenance responses
  • pet-friendly with outdoor spaces
  • in-unit washer-dryer
  • amenities on-site (pools, fitness center, business center)

Before you tour or apply

  • Property manager Marisa cited both for same-day air conditioning repair and 24-hour sink fixture work, and for aggressive debt collection calls at midnight and confrontational leasing office interactions
  • Staff member Angela praised for lease application and move-in support but also reported as argumentative during tour cancellations
  • Reviewers report pets welcomed but note dog waste issues not addressed
  • One 4.5-year resident credits Marisa's team for being 'the change this place needed' after prior management cycles; another left citing 'section 8 slum' conditions
  • Carpet cleaning charged at move-in but reportedly never performed; pre-existing defects charged to departing tenants

Resident ratings

Luxury Apartments
Amenities advertised (two pools, fitness center, business center, hardwood floors) but pools closed during tenancies and maintenance inconsistent.
Affordable & Section 8 Housing
Multiple reviewers identify complex as serving Section 8 tenants but report targeting them with higher fees, pest issues, and stricter enforcement.
Pet-Friendly Apartments
Pets welcomed and praised in policy, but reviewers note dog waste not managed and outdoor space maintenance inconsistent.

How it stacks up

  • Rated 3.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

What keeps coming up

staff friendlinesspooldog wasteleak repairhelpful staffcleanlinessleasing teamkind managementprompt communicationlease

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
93
4
14
3
16
2
14
1
62

FAQ

How fast does maintenance respond?
Recent reviewers report same-day or next-day fixes (air conditioning, sink fixtures). One from six months ago says requests handled within 24 hours, though older reviews cite delays in pool and facility repairs.
Are there move-in charges beyond rent?
Yes. Reviewers report carpet cleaning charged at move-in, plus trash removal and other fees listed as 'included' in rent but charged separately. Some say charges appear on your bill without prior notice.
What happened with the pools?
One reviewer reports the pool 'was never open' during their tenancy; another in a recent review questions whether it was clean. Current policy or operating status not stated in available reviews.
Request a quote

Similar apartment complexes nearby

SOFI at 6311 Apartments
74

SOFI at 6311 Apartments

4.7(87)✓ Google-verified

SOFI delivers resort-style living with standout staff like Dyllan and Izzy, modern units with skyline views, and strong amenities including a dog park. However, management instability, poor security (unauthorized access, package theft reports), pest issues on some floors, and an unresponsive current property manager create real concerns. Longtime residents report gaslighting and rent hikes despite high vacancy, and safety incidents (door tampering, unaddressed rule violations) suggest systemic management problems that offset the property's physical appeal. For those prioritizing staff and amenities, SOFI can deliver joy. For those who need responsive property management and proven security, recent turnover and unresolved incidents warrant caution. The mix of five-star leasing experiences and serious resident complaints reflects inconsistent execution across the team.

Pet-Friendly ApartmentsLuxury Apartments
View profile
Arts at Turtle Creek
67

Arts at Turtle Creek

4.2(100)✓ Google-verified

Residents experience a divided property. Five-star reviewers praise the laid-back 80s aesthetic, tight-knit community organized by manager Danyelle, and rapid maintenance when Jose or Aidan responds. One-star reviewers report months-long AC failures, roach infestations, non-functional gates that let homeless people into the complex, work orders marked complete but not actually done, and an office that ignores phone calls and emails-forcing some to vacate for safety reasons. The property manager's personal kindness doesn't translate to systemic reliability across the complex. Danyelle's approachability masks operational gaps: maintenance times vary wildly (same-day to 2-3 business days), emergency notifications arrive after incidents happen, and the dog park sits neglected despite pet rent charges. Security concerns dominate recent complaints, while long-term residents tend to overlook maintenance lapses in favor of the community culture.

Pet-Friendly Apartments
View profile
Cedar + Sage Apartment Homes
63

Cedar + Sage Apartment Homes

4.1(29)✓ Google-verified

When staff like Desiree and Luis are managing a resident's experience, this complex shines: arrivals are welcoming, maintenance requests come back same-day, and the quiet grounds feel like a genuine neighborhood. The trouble emerges after move-in once the relationship shifts, with recent tenants reporting systematic communication failure, mold left untreated or concealed under paint and drywall, and a sharp contrast between how the office courts prospects versus how it handles current residents' serious concerns. Newer arrivals in well-maintained units consistently praise the natural setting, accessible design, and the professionalism of the maintenance team. Older or problem-unit tenants document a pattern of delayed responses, negligent remediation, and a sense they are treated as inconveniences rather than customers whose lease payments fund the property. One property-management industry insider documented mold discovery to inadequate fixes across multiple days, leaving her family to move into a still-contaminated unit.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22