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Arts at Turtle Creek

Updated 2026-07-17 · 2,441 reviewed · 783 listed · Scored from 101 Google reviews · How we rank ›

4.1(101) 67 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Arts at Turtle Creek
Service
Pet-Friendly Apartments
Reviews
101

The honest read

Most residents praise the community feel and personal attention from manager Danyelle, who often knows residents by name and quickly handles maintenance when contacted. The location in South Austin appeals to long-term renters seeking affordability and a quiet, laid-back vibe.

However, a minority report severe problems: unresponsive office staff by phone or email, broken security gates allowing homeless individuals onto grounds, and slow or unresolved maintenance (AC outages, mold, window damage). Some describe being charged for services like pest control that never materialize, and feel the complex prioritizes appearances during tours over actual conditions.

Praised for
  • responsive management and maintenance staff
  • strong sense of community and friendly neighbors
  • property manager Danyelle's personal care and availability
  • convenient South Austin location
  • dog park and amenities
Watch-outs
  • unresponsive office phone and email
  • security concerns: broken gates and homeless people on grounds
  • maintenance delays despite claims of responsiveness
  • unaddressed building issues (mold, AC, window damage)
  • utility and pest control charges without service
responsive-managementfriendly-staffquiet-communityunresponsive-maintenancepoor-communicationsafe-secure
Best for: Pet owners and renters prioritizing community feel and affordability over high-touch office support.
Think twice if: Security lapses (broken gates) and communication gaps frustrate residents; office availability by phone or email is unreliable.

What this place gets right

  • Danyelle's hands-on property management and genuine resident relationships
  • strong on-site maintenance response when work orders submitted
  • dog park and community events that build neighborly connections
  • affordable South Austin location with convenient access

Worth knowing

  • Property manager Danyelle (consistently named across 10+ reviews)
  • Maintenance staff Aidan and Jose praised for professional work
  • Dog park on-site
  • Monthly community get-togethers organized by management
  • Maintenance requests submitted via website
  • Work orders sometimes closed without completion

Reviews by category

Pet-Friendly Apartments
Dog park frequently praised; no complaints about pet policies.

How it stacks up

  • Rated 4.1 against a 4 average across the 339 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

What keeps coming up

helpful staffresponsive staffcozy vibeapartment layoutaffordabilityquiet communityfriendly neighborssense of communitymaintenance staffdog park

How we scored this

How We Score
Star rating 39
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
3
3
4
2
0
1
19

Quick answers

How do I submit a maintenance request?
Management accepts maintenance requests via their website and tracks them for follow-up.
Is the office easy to reach?
Phone and email responses are inconsistent; reviewers recommend visiting the office in person.
Does the complex have a dog park?
Yes; the on-site dog park is a stated amenity.
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Dyllan and the leasing team earn repeated praise for going above and beyond-staying late on weekends, rushing move-ins, answering questions patiently. Staff members including Shanieka, Izzy, and Alfonso also show up in reviews as genuinely kind and professional. The property itself impresses residents with big windows, clean spaces, a working gym and pool, and a sky deck. Maintenance responds quickly to requests. One reviewer noted management improved after a transition to Valiant, with better security protocols and community events.

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Five-star reviewers consistently praise fast maintenance response times, welcoming neighbors, and the gated community feel, with several mentioning three-year stays because of how much they enjoy it. Multiple recent reviews reveal sharp turnover: the firing of a beloved manager named Emilee appears to mark a breaking point, coinciding with reports of break-ins, homeless camps, drug activity, and management indifference that several long-term residents say have transformed the complex from peaceful to chaotic in just a few months. Early praise also centered on community events, a renovated gym, and staff like Brenda and Ariel in leasing. However, the recent management shake-up has left the property struggling with crime, gate breaches, loose dogs, and safety concerns that newer or vocal residents say go unaddressed. The dog park, while appreciated when maintained, gets complaints about cleanup lapses.

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Last updated 2026-07-17