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Arts at Turtle Creek

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 100 Google reviews · How we rank ›

4.2(100) 67 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Arts at Turtle Creek
Location
Garrison Park, Austin
Service
Pet-Friendly Apartments
Reviews
100
Ranking
#149 in Pet-Friendly Apartments
Best for
Long-term residents prioritizing community and manager rapport over infrastructure reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents experience a divided property. Five-star reviewers praise the laid-back 80s aesthetic, tight-knit community organized by manager Danyelle, and rapid maintenance when Jose or Aidan responds. One-star reviewers report months-long AC failures, roach infestations, non-functional gates that let homeless people into the complex, work orders marked complete but not actually done, and an office that ignores phone calls and emails-forcing some to vacate for safety reasons. The property manager's personal kindness doesn't translate to systemic reliability across the complex.

Danyelle's approachability masks operational gaps: maintenance times vary wildly (same-day to 2-3 business days), emergency notifications arrive after incidents happen, and the dog park sits neglected despite pet rent charges. Security concerns dominate recent complaints, while long-term residents tend to overlook maintenance lapses in favor of the community culture.

Praised for
  • responsive property manager (Danyelle)
  • maintenance staff professionalism
  • friendly neighbors and community feel
  • convenient South Austin location
Watch-outs
  • unresponsive office communication
  • AC and heating failures
  • pest problems despite charges
  • poor security and gate access
  • slow maintenance turnaround
  • dirty grounds and common areas
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancefriendly-staffpest-problemsquiet-communitypackage-theft
Best for: Long-term residents prioritizing community and manager rapport over infrastructure reliability.
Think twice if: You need consistent AC service, secure premises, or responsive office communication; three one-star reviews detail gate failures, security breaches, and unanswered calls forcing move-outs.

What this place gets right

  • Dog park and pet-friendly amenities
  • South Austin location near conveniences
  • Danyelle's personal attention to residents
  • Modern finishes (granite, wood cabinets, glass tile)

Before you tour or apply

  • Property manager Danyelle known by name and organizes monthly community gatherings
  • Maintenance staff: Jose (grab bar installations), Aidan (detailed finish work), other unnamed staff with inconsistent response times
  • Dog park neglected despite pet rent charges
  • Office unreachable by phone or email; physical visit required
  • AC failures lasting months until code enforcement intervenes
  • Work orders marked complete without actual repair

Resident ratings

Pet-Friendly Apartments
Dog park present but poorly maintained; pet rent charged yet trash removal sporadic and no rules enforced.

How it stacks up

  • Rated 4.2 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

What keeps coming up

80s vibeshelpful staffapartment layoutkind staffaffordabilityquiet communityfriendly neighborssense of communitymaintenance staffdog park

How we scored this

How We Score
Star rating 44
Review volume 87
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
75
4
3
3
4
2
1
1
17

FAQ

Does Arts at Turtle Creek have a dog park?
Yes, but reviewers report it lacks enforced rules, accumulates waste, and trash pickup is sporadic.
How fast does maintenance respond?
Varies widely: some same-day fixes, others 2-3 business days. Wait times are unpredictable; no accurate arrival ETAs given.
Can I reach the office by phone or email?
Reviewers say it's nearly impossible; many had to visit in person. Office calls and emails go unanswered.
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Last updated 2026-09-08