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The Olivine

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 217 Google reviews · How we rank ›

3.2(217) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Olivine
Location
Gracy Woods, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
217
Ranking
#574 in Luxury Apartments
Best for
Young professionals and pet owners who prioritize move-in experience over long-term maintenance responsiveness.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-28.

What we found

Word-of-mouth often centers on the leasing team, especially Beatrice and Nikki, who walk tenants through paperwork and move-in without stress. Mario and the maintenance crew earn repeated praise for same-day fixes and genuine helpfulness. However, serious complaints describe move-in apartments infested with roaches, missing fixtures, and incomplete inspections. Tenants report pest issues management failed to resolve, unaddressed safety hazards including collapsed ceilings and inadequate lighting despite repeated requests, and contested damage charges ranging over $1,800 after checkout. The property manager rarely appears in tenant accounts. Quality varies sharply between leasing experience and ongoing living conditions.

Whether the office excellence transfers to daily management remains contested. Recent movers celebrate the team; former residents describe months of neglected problems. Pet-friendly amenities appeal to residents with dogs, though pest complaints raise concerns about facility conditions. High staff turnover and inconsistent follow-through on repairs and safety issues cloud the picture. Five-star reviews cluster in the leasing phase; one-star reviews reflect long-term residency.

Praised for
  • responsive maintenance staff named Mario
  • knowledgeable leasing team especially Beatrice
  • smooth move-in process
  • friendly and helpful office staff
  • pet-friendly community amenities
Watch-outs
  • pest infestations not resolved
  • poorly prepared units at move-in
  • unresponsive management
  • excessive move-out damage charges
  • safety and maintenance failures
  • billing disputes and billing confusion
responsive-managementpoor-communicationunresponsive-maintenancefriendly-staffwell-maintainedpest-problems
Best for: Young professionals and pet owners who prioritize move-in experience over long-term maintenance responsiveness.
Think twice if: You plan to stay longer than a year, need responsive safety management, or are sensitive to pest issues and maintenance delays.

What this place gets right

  • attentive leasing staff
  • same-day maintenance response
  • pet-friendly with dedicated dog park
  • spacious luxury finishes and amenities

Before you tour or apply

  • Mario leads maintenance with same-day response and hands-on help
  • Beatrice and Lisa handle leasing; Nikki manages office operations
  • Move-in inspections described as incomplete by tenants
  • Units reported with roaches, missing fixtures, and unsealed screens at occupancy
  • Damage charges of $1,800 disputed by tenants; refund disputes reported
  • Exterior lighting repeatedly requested but not replaced
  • Safety issues including ceiling collapse and flooded bedroom left unaddressed for weeks

Resident ratings

Luxury Apartments
Leasing and move-in praised for ease and staff attentiveness; unit conditions at move-in criticized for pests, incomplete inspections, and unprepared fixtures.
Pet-Friendly Apartments
Dog park and pet policies welcomed; tenants report pest management failures despite pet-friendly designation.

How it stacks up

  • Rated 3.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

What keeps coming up

helpful staffmaintenance teamunit finishesthorough explanationsheater repairleasinginformative stafftourcommunitygym

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
101
4
14
3
10
2
6
1
86

FAQ

How quickly does maintenance respond to repair requests?
Reviewers report same-day maintenance response, with Mario named frequently for fast repairs. However, longer-term issues like pest infestations and safety hazards have been left unresolved for weeks or months.
What amenities does The Olivine offer?
Their website lists a pool, sand volleyball courts, tennis courts, dog park, 24-hour fitness center, high-speed internet, online rent payment, and wood-burning fireplaces in select units.
Are units ready when I move in?
Reviewers describe mixed experiences. Some moved in smoothly to ready units. Others reported apartments infested with roaches, missing smoke detectors, unsealed door screens, unattached toilet seats, and duct-taped appliances at move-in.
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Last updated 2026-09-22