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Sullivan Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 717 Google reviews · How we rank ›

3.7(717) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Sullivan Apartments
Location
Scofield Farms, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
717
Ranking
#333 in Luxury Apartments
Best for
Residents who prioritize staff responsiveness and a quiet community, and tolerate minor maintenance lag.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Strong leasing and maintenance staff earn consistent praise, and many residents enjoy the quiet setting and spacious layouts. However, widespread pest infestations, failed repairs marked complete without follow-through, and unresponsive management create serious concerns. Long-standing construction issues, pool closures, and gate failures add to resident frustration, particularly when problems persist despite multiple requests and fees already included in rent.

Praised for
  • attentive maintenance staff
  • friendly leasing office (Michelle, Valentina, Ernesto named)
  • quiet community and spacious units
  • well-maintained amenities and grounds
Watch-outs
  • persistent roach infestations with ineffective pest control
  • slow or incomplete maintenance (AC, gates, repairs marked resolved without being done)
  • poor communication and unresponsive upper management
  • broken gates, parking issues, pool closures
responsive-managementunresponsive-maintenancefriendly-staffclean-common-areasslow-maintenancepest-problemswell-maintained
Best for: Residents who prioritize staff responsiveness and a quiet community, and tolerate minor maintenance lag.
Think twice if: Pest problems are a concern; unresponsive corporate management for escalated issues; gate and parking reliability inconsistent.

What this place gets right

  • Named staff known for going above and beyond (Michelle, Valentina, Ernesto)
  • Spacious floor plans with updated fixtures
  • 24-hour fitness center and resort pools
  • Quick response when maintenance shows up

Before you tour or apply

  • Staff named: Michelle Torres, Michelle Schenk, Valentina Rodrigues, Ernesto (maintenance)
  • Roach infestations across multiple units; pest control repeated biweekly with limited success
  • AC repair requests open since April with marked-complete work never performed
  • B-side pool closed for several months past original timeline; foundation work extended beyond schedule
  • Service requests often marked resolved without completion; residents report having to follow up repeatedly
  • Gate systems malfunction frequently
  • Dwelo smart lock system not working for some units
  • Women's gym bathroom lock safety issue reported and unresolved

Resident ratings

Luxury Apartments
Premium pricing paired with maintenance failures; residents dispute luxury claim given pest issues and repair delays.
Pet-Friendly Apartments
Dog parks and pet-friendly policy praised; residents note dog waste management is resident responsibility.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

What keeps coming up

helpful staffbroken gatesrespectful staffrenovationsbeautiful apartmentapartment huntingleasing office staffpoolspetting zoospacious floor plans

How we scored this

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
454
4
32
3
12
2
24
1
195

FAQ

What happens if I report a maintenance issue?
Response times vary. Some residents report quick fixes; others say requests are marked complete without actual work, requiring follow-up. Current delays reported for AC, gate, and pest control issues.
Are there pet amenities?
Yes. Dog parks are available, and the community is pet-friendly. Residents are responsible for cleaning up dog waste on common grass areas.
What fitness facilities are available?
24-hour fitness center (staff note: B-side gym access depends on pool hours, and women's locker room had a reported safety concern with a broken lock).
Request a quote

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Last updated 2026-09-08