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Sullivan Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 719 Google reviews · How we rank ›

3.7(719) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Sullivan Apartments
Location
Scofield Farms, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
719
Ranking
#332 in Luxury Apartments
Best for
Long-term residents without pest issues; those prioritizing quiet setting over rapid problem resolution.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

Strong staff loyalty keeps some residents renewed, but systemic maintenance failures and a persistent pest problem undermine the luxury pitch. Michelle, Valentina, and Ernesto earn consistent praise for courtesy and effort, yet tenants report months-long roach infestations, AC left unfixed despite being marked complete, gates that work half the time, and corporate unresponsiveness. Long-term residents who escape the pest cycle praise the quiet setting and amenities; newer residents or those hit by bugs face frustration navigating the repair process.

Recent shift: Quality declined after 4-5 months for one long-term resident; pool closure and foundation work in early 2026 correlated with spike in pest complaints and maintenance backlog.

Praised for
  • attentive maintenance staff
  • quiet, peaceful community
  • beautiful units and amenities
  • responsive leasing office staff
Watch-outs
  • chronic pest infestation unresolved
  • slow maintenance response and incomplete fixes
  • broken gates and parking issues
  • poor AC repair and pool maintenance
responsive-managementslow-maintenanceunresponsive-maintenancewell-maintainedpest-problemsfriendly-staffquiet-communitygreat-amenities
Best for: Long-term residents without pest issues; those prioritizing quiet setting over rapid problem resolution.
Think twice if: Pet owners and new residents should verify pest control track record before signing; AC and gate malfunctions occur regularly and can take months to resolve.

What this place gets right

  • Named staff known for going above and beyond
  • quiet, well-kept grounds and community
  • competitive pricing for luxury segment

Before you tour or apply

  • Michelle Torres, Michelle Schenk, and Valentina Rodrigues named for helpful leasing office service
  • Ernesto praised for attentive maintenance care
  • Roach infestations reported by multiple residents lasting 3+ months despite biweekly pest control sprays
  • AC repairs marked complete without being fixed; pool B-side closed for extended maintenance starting February 2026
  • Gate system noted as working roughly 50% of the time

Resident ratings

Luxury Apartments
Praised for beautiful units, quiet setting, and competitive pricing, but undermined by pest and maintenance failures that contradict luxury claims.
Pet-Friendly Apartments
Dog parks and community available, but pest infestation and lack of preventative building treatment raise health and safety concerns for pet owners.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

What keeps coming up

helpful staffbroken gatesrespectful staffrenovationsbeautiful apartmentapartment huntingleasing office staffpoolspetting zoospacious floor plans

How we scored this

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
456
4
32
3
12
2
24
1
195

FAQ

How quickly does maintenance respond?
Mixed. Most residents report prompt response; however, recent complaints note missed 9am appointments and hour-long waits. AC and bathroom repairs have gone unresolved for months despite being marked complete.
Is this pet-friendly?
Yes, the community has dog parks. Their website states it is a pet-friendly community; however, recent reviews mention pest infestation issues that may concern pet owners.
What amenities does Sullivan offer?
Their website lists a 24-hour fitness center, resort-style pools, dog parks, resident clubhouse with business center, and community gas grill areas. Note: B-side pool has been down since early February 2026.
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Last updated 2026-09-22