Austin Apartment Reviews Guide
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Polo Club

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 215 Google reviews · How we rank ›

3.2(215) 56 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Polo Club
Location
Jollyville, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
215
Ranking
#460 in Luxury Apartments
Best for
single residents seeking budget-friendly north Austin location; those comfortable with older infrastructure and willing to document maintenance issues

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Polo Club's 3.2-star rating masks a stark divide: 37% five-star and 37% one-to-two-star reviews. Long-term residents describe a building plagued by recurring water loss, failed A/C repair, and pest issues, with staff turnover so frequent that some reviewers name six different management companies in nine years. Recent management has improved responsiveness, but the underlying infrastructure-80s-era plumbing and aging units-continues to fail residents paying up to $1,300 monthly for one-bedroom apartments.

The property offers basic amenities (pool, fitness center, covered patios, free parking) and sits in a convenient north Austin location, but complaints consistently center on maintenance delays ranging from weeks to months, mold and pest control requiring repeated requests, and no compensation offered for uninhabitable conditions. One tenant reported non-return of deposits; another described a manager's family member placed in her apartment without consent. Safety complaints and thin-walled units amplify dissatisfaction.

Praised for
  • location and access
  • responsive new management
  • covered patios
  • pool and fitness center
Watch-outs
  • chronic water shutoffs and plumbing failures
  • unresponsive maintenance and management turnover
  • pest infestation and mold
  • broken A/C and heating
  • deposit non-return and lease abuse
unresponsive-maintenanceslow-maintenancepoor-communicationpest-problemsparking-issuesnoisy-neighbors
Best for: single residents seeking budget-friendly north Austin location; those comfortable with older infrastructure and willing to document maintenance issues
Think twice if: chronic water loss, slow repairs (weeks to months), pest problems, thin walls, and frequent management turnover are common; families with children or those needing reliable A/C and hot water should look elsewhere

What this place gets right

  • convenient location near 183 and shopping
  • reasonable rent for the area
  • newer management more responsive than predecessors

Before you tour or apply

  • management turnover documented as six different companies in nine years and three management changes in a single year
  • emergency A/C repairs exceed 3 days, with tenant reporting 91-degree indoor temperatures and motel stay at own cost
  • water shutoffs occur multiple times weekly according to multi-year resident; plumbing failures from 2020 ice storm still causing ongoing repairs
  • pest control requests take 2+ months to fulfill
  • reviewer reported manager placing manager's nephew in her apartment for two months
  • deposit non-return documented
  • maintenance response typically 2-3 days for non-emergencies

Resident ratings

Luxury Apartments
buildings aging and infrastructure failing; 40-year-old units inconsistently renovated with persistent plumbing, electrical, and pest issues
Pet-Friendly Apartments
listed as pet-friendly; residents report poor yard maintenance due to lack of cleanup enforcement

How it stacks up

  • Rated 3.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Breaking down the ratings

5
80
4
34
3
22
2
14
1
65

FAQ

How long does maintenance typically take?
Non-emergency repairs usually take 2-3 days. Emergency calls (e.g., loss of A/C) have exceeded 3+ days in multiple recent instances.
Is parking included?
Free parking is included. Reserved or covered parking costs extra.
Are there utilities issues?
Yes. Multiple reviewers report frequent water shutoffs due to aging plumbing, and ongoing A/C and hot-water failures, especially during peak seasons.

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Last updated 2026-09-08