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Polo Club

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 218 Google reviews · How we rank ›

3.2(218) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Polo Club
Location
Jollyville, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
218
Ranking
#500 in Luxury Apartments
Best for
Pet owners seeking a social leasing experience in a walkable neighborhood, not those prioritizing rapid repairs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Polo Club draws guests to its Pond Springs location and friendly leasing team, but residents report frustration with long-standing plumbing failures and inconsistent maintenance. Water shutoffs happen repeatedly without notice, some lasting weeks to fix; air conditioning breakdowns during summer go unresolved for days despite emergency calls. Pest issues and mold warrant health concerns, and management has cycled through multiple teams annually, with only recent changes showing promise. Current staff appear to care, but underlying infrastructure and responsiveness gaps persist.

The complex offers pools, fitness facilities, covered parking, and pet-friendly units across one and two-bedroom layouts. Residents note thin walls that carry neighbor noise and pipe vibrations, smoke from neighbors traveling through vents, and inconsistent unit renovations. Newer management has tackled pool maintenance and stopped indoor smoking, yet reviews highlight units from the 1980s requiring steady repair. Pricing ranges near $1,300 for one-bedrooms; several reviewers flag the rent as steep relative to the property's age and service gaps.

Praised for
  • friendly leasing staff
  • new management showing improvement
  • good location and pool
  • responsive maintenance on follow-up
Watch-outs
  • chronic water shutoffs and plumbing failures
  • slow or absent maintenance response
  • pest problems and mold
  • poor A/C and heating
  • management turnover and inconsistency
  • thin walls and noise
  • safety concerns unaddressed
  • unexplained fees and deposit issues
responsive-managementunresponsive-maintenanceslow-maintenancepest-problemspoor-soundproofingfriendly-staffnoisy-neighbors
Best for: Pet owners seeking a social leasing experience in a walkable neighborhood, not those prioritizing rapid repairs.
Think twice if: Water shutoffs happen repeatedly; A/C and heating failures take days to address; mold and pests recur; management changes frequently; thin walls carry neighbor noise and plumbing sound. Call ahead about current repair timeline expectations.

What this place gets right

  • friendly leasing staff
  • good neighborhood location
  • pet-friendly policy
  • pool and fitness amenities

Before you tour or apply

  • Leasing agent Mya praised for attentive, professional tours
  • Recent management change (as of August 2026 in reviews) showing responsiveness to maintenance backlogs
  • Water shutoffs occur multiple times weekly in some cases; one tenant cited 10-11 incidents in 1.5 months
  • Maintenance requests delayed up to 9 weeks in reported cases
  • Units constructed in 1980s with ongoing plumbing damage from 2020 ice storm
  • A/C failures unresolved for 3+ weeks during summer heat
  • Mold and pest infestations documented; pest control response delayed 2+ weeks in one case
  • Pool was in disrepair for over a year under prior management

Resident ratings

Luxury Apartments
Infrastructure age (1980s buildings) and repair delays undermine luxury positioning; inconsistent unit renovation levels; pricing perceived as high relative to condition.
Pet-Friendly Apartments
Pet-friendly policy available, but residents report dog owners do not pick up waste, creating hygiene issues on grounds.

How it stacks up

  • Rated 3.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
82
4
34
3
22
2
14
1
66

FAQ

How often do water shutoffs happen?
Residents report frequent, unpredictable shutoffs. One tenant experienced 10-11 in 1.5 months; another cited multiple weekly outages. Shutoffs often occur with little to no notice.
How long does maintenance typically take?
Highly variable. Some requests are addressed within a few days under current management; others have been delayed 9 weeks or longer. Emergency A/C calls in summer have waited 3+ days.
Is there pet waste management on the grounds?
Pets are welcome, but residents report dog waste is not consistently picked up, making grass areas difficult to navigate.

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Last updated 2026-09-22