Austin Apartment Reviews Guide
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Altura

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 246 Google reviews · How we rank ›

3.5(246) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Altura
Location
Riverside, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
246
Ranking
#556 in Luxury Apartments
Best for
Couples and individuals seeking walkable Riverside living with upscale finishes and pet amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the staff's warmth and the apartment layout, but a vocal group report predatory pricing, pest problems, and deteriorating common areas. Leasing staff-particularly Nicole, Alejandra, and Jesús-earn consistent mention for attentiveness. The disconnect is stark: five-star reviews emphasize cleanliness and location, while one and two-star accounts describe filthy shared spaces, inadequate pest response, and fees that climb far above initial quotes. One recent reviewer alleged a rent-for-reviews incentive, casting doubt on the review authenticity.

The core grievance is administrative: charges appear off statements, staff give conflicting answers on balances, and management allegedly deflects accountability. Amenities are described as both excellent and neglected depending on who is reviewing. The property's Riverside location near Lady Bird Lake appeals to walkers, but weekend conditions reportedly make common areas unusable. Weekend visits are strongly advised before signing.

Praised for
  • friendly staff, especially Nicole and Alejandra
  • spacious apartments and good location
  • pool and fitness center amenities
  • proximity to Riverside, Interstate 35, Lady Bird Lake
Watch-outs
  • hidden fees and surprise charges beyond advertised rent
  • pest control failures and roach infestations
  • poor management communication and transparency
  • common areas neglected and unsanitary (pool, trash accumulation, grills)
friendly-staffresponsive-managementwell-maintainedclean-common-areasgreat-amenitiesoverpricedunresponsive-maintenancepoor-communication
Best for: Couples and individuals seeking walkable Riverside living with upscale finishes and pet amenities.
Think twice if: Concerned about transparent pricing, pest management standards, or potential weekend common-area maintenance issues.

What this place gets right

  • Spacious floor plans and quality finishes (granite, plank flooring)
  • Pet-friendly with dedicated trails
  • Riverside walkability near Lady Bird Lake and Interstate 35
  • Welcoming leasing and maintenance staff

Before you tour or apply

  • Nicole, Alejandra, and Jesús named as outstanding leasing and maintenance staff
  • Rey identified as effective maintenance technician
  • Pest control failures reported despite management claims of proper steps
  • Concession offers allegedly not applied to tenant accounts
  • Valet trash service available but weekend accumulation noted
  • Amazon lockers on-site but entry and apartment number clarity issues reported

Resident ratings

Luxury Apartments
High-end finishes and amenities praised, but hidden fees and management transparency issues undermine perceived value.
Pet-Friendly Apartments
Pet trails and designation appreciated by residents; no pet-specific complaints noted in reviews.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What keeps coming up

spacious apartmentspoolcity viewcleankind staffleasing officesecurityrenovationsapartment locationtranquility

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
126
4
24
3
13
2
9
1
74

FAQ

Are there hidden fees beyond the advertised rent?
Multiple reviews report additional charges not included in the base rent price. One reviewer specifically noted seeing concessions offered but not applied to their account. Requesting written documentation of all fees during lease signing is recommended.
How is pest control handled?
One resident reported negligent pest control with roach infestations in kitchen cabinets and management failing to respond within reasonable timeframes, forcing tenants to handle it themselves.
Is the pool and fitness center well-maintained?
Reviews are divided. Some praise the pool and gym. Others describe the pool as filthy and the gym as useless, and report the barbecue area is always dirty.
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Last updated 2026-09-22