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Mosaic at Mueller Luxury Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 322 Google reviews · How we rank ›

3.1(322) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Mosaic at Mueller Luxury Apartments
Location
Mueller, Austin
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
322
Ranking
#545 in Luxury Apartments
Best for
First-time renters prioritizing location, gym access, and unit finishes over infrastructure reliability

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Five-star residents praise responsive maintenance and leasing staff like Sabrina, who guide them through move-in smoothly and handle urgent requests the same day. The gym, pool, Mueller location, and floor plans earn genuine enthusiasm.

But nearly half the reviews are one or two stars, driven by severe operational failures: elevators down for months, package theft rampant enough that residents use grocery stores instead, persistent rat and roach infestations, dirty stairwells, a broken garage gate since mid-2025, and code-lock doors that fail randomly. Management reportedly shrugs at unit mismatches and ignores security breaches. The building receives city violations. Long-term residents call it unreliable; others question whether luxury pricing justifies the chaos.

Recent shift: Mixed. Complaints about elevator, gate, and security failures remain constant since at least September 2025; one reviewer notes management trending in 'the right direction' as of August 2026 but still unreliable. No evidence of systemic infrastructure repair.

Praised for
  • responsive maintenance staff
  • knowledgeable leasing team (Sabrina, Emma noted)
  • spacious floor plans
  • quality gym equipment
Watch-outs
  • non-functioning elevators for months
  • package and mail theft
  • pest infestation (rats, roaches)
  • dirty common areas and stairwells
  • security failures (broken gate, unauthorized entry)
  • unresponsive management
friendly-staffwell-maintainedparking-issuespest-problemspackage-theftslow-maintenance
Best for: First-time renters prioritizing location, gym access, and unit finishes over infrastructure reliability
Think twice if: Security-conscious renters, those requiring reliable elevator access, or anyone with mobility restrictions should reconsider; pest, package theft, and infrastructure issues dominate recent complaints.

What this place gets right

  • responsive maintenance staff
  • spacious layouts with quality finishes
  • well-equipped gym and resort pool
  • Mueller location near lake, shops, farmer market

Before you tour or apply

  • Leasing team member Sabrina noted for guiding applicants through options and documentation
  • Maintenance responds within one business day for AC, plumbing, and appliance issues
  • Pet fee $300; pet deposit $300; pet rent $20/month per pet
  • Internet provided by Whitesky (residents report poor service and unresponsive provider switching)
  • Elevators non-functional for over a year as of February 2026 per recent reviews
  • Garage gate broken since September 2025
  • Code-lock doors installed mid-lease without manual backups; malfunction frequently

Resident ratings

Pet-Friendly Apartments
Pet amenities praised, but long-term residents warn against owning pets due to elevator failures and pest issues.
Luxury Apartments
Unit finishes and floor plans meet luxury standards, but operational failures undermine the experience.
Student Housing
Leasing team provides attentive guidance; however, security issues and infrastructure problems concern young renters.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What keeps coming up

ratshelpful stafflack of securitydirty hallwaysbike theftpackage theftshigh ceilingsfloor plansspacious apartmentspackage lockers

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
140
4
19
3
16
2
23
1
124

FAQ

Are pets allowed?
Yes. Pet fee is $300 per pet, with a $300 refundable deposit per apartment and $20 monthly rent per pet.
How fast is maintenance?
Residents report maintenance responds within one business day for appliance and AC issues and completes repairs quickly.
What internet provider does the building use?
Whitesky. Residents report frequent outages and poor service; the building is unwilling to switch to other providers like Google Fiber or AT&T.
Request a quote

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Last updated 2026-09-08