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Mosaic at Mueller Luxury Apartments

Updated 2026-07-17 · 2,505 reviewed · 873 listed · Scored from 315 Google reviews · How we rank ›

3.1(315) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Mosaic at Mueller Luxury Apartments
Service
Luxury Apartments
Reviews
315

What we found

Most residents report severe maintenance and security failures that undermine the luxury promise. Rats, broken elevators for extended periods, frequent package theft, and management indifference dominate recent feedback. While individual staff like Courtnie Kelly and maintenance technician Umberto earn praise for responsiveness, the building-wide problems and overpriced positioning generate widespread frustration.

Recent shift: Complaint intensity has increased over recent months (Feb-May 2026 reviews emphasize ongoing elevator failure, persistent rat infestation, and unresolved security gaps). Early-lease satisfaction (some 5-star reviews) contrasts sharply with mid- to late-tenure experience documented in recent 1-star reviews.

Praised for
  • quick maintenance response
  • friendly individual staff members
  • updated appliances
Watch-outs
  • rat infestation ongoing
  • package and mail theft frequent
  • elevators broken for months
  • unresponsive management
  • security failures
  • mold and dirty common areas
unresponsive-maintenancepoor-communicationpest-problemspackage-theftsafe-secure
Think twice if: Anyone prioritizing operational reliability, security, or pest-free living should look elsewhere. Broken elevators and unresponsive management create ongoing frustration.

What this place gets right

  • stainless steel appliances and granite countertops
  • resort-style pool and fitness amenities
  • on-site package lockers

Before you tour or apply

  • Elevator outages lasting months with no repair timeline
  • Rat droppings and live rats reported in ceilings, hallways, and trash areas
  • Mail and package theft persistent; stolen keys led to mailbox and debit card fraud
  • AC failures including inadequate cooling to back bedrooms
  • Leasing agent Emma allegedly charged $250 application fee after promising waiver
  • Staff member Courtnie Kelly noted for exceptional responsiveness
  • Maintenance technician Umberto praised for quick repairs
  • Garage gate broken since September 2025; security keypad locks frequently non-functional

Resident ratings

Luxury Apartments
Updated appliances and pool amenities praised, but infestation, broken infrastructure, poor management response, and overpricing severely undermine the luxury positioning.

How it stacks up

  • Rated 3.1 against a 4.02 average across the 628 luxury apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

What keeps coming up

ratshelpful staffdirty hallwayslack of securitybike theftpackage theftshigh ceilingsfloor plansquick repairspackage lockers

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Breaking down the ratings

5
137
4
20
3
15
2
23
1
120

FAQ

Are elevators currently operational?
No. Multiple recent reviews (Feb-May 2026) report elevators broken for months with no repair timeline, creating hardship for disabled residents and those moving in.
What is the pet policy?
Per their website: $300 pet fee, $300 refundable deposit per apartment, and $20 pet rent per month per pet. Building is advertised as pet-friendly.
Are packages secure?
No. Residents report frequent theft from mail rooms and package lockers; stolen packages are left unsecured on floors, and management offers no additional security or compensation.
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Last updated 2026-07-17