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Mosaic at Mueller Luxury Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 331 Google reviews · How we rank ›

3.1(331) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Mosaic at Mueller Luxury Apartments
Location
Mueller, Austin
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
331
Ranking
#551 in Luxury Apartments
Best for
residents prioritizing walkable location and gym access, willing to tolerate building-system delays.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

Half the reviews praise the location, gym, and maintenance staff's responsiveness, but the other half describe months-long elevator failures, a garage gate stuck open for security breaches, and one resident reporting dozens of cockroaches daily. Long-time residents cite repeated vehicle break-ins, package theft, and broken security cameras despite monthly maintenance fees. The gap between what leasing staff can deliver and what ownership invests in fixing is the core complaint.

Staff turnover and corporate management distance leave on-site teams overwhelmed. Apartment finishes are solid (granite, stainless, spacious), but building-wide systems (elevators, access doors, pest control, mailroom cameras) remain broken for months. Newer residents with leasing staff like Sabrina report smooth moves, while residents staying 3-5 years document worsening security and unresolved maintenance cycles.

Recent shift: Negative trends visible across 2024-2026 reviews: elevator outages worsen ("I can't remember the last time we had functioning elevators"), pest problems persist despite complaints, and garage security remains broken. Newer residents (month-old) still report positive leasing experiences, but longer-term residents consistently cite compounding maintenance failures and corporate neglect.

Praised for
  • responsive maintenance staff
  • helpful and friendly leasing team
  • good location near Mueller trail and downtown
  • well-maintained gym and fitness amenities
  • spacious floor plans
Watch-outs
  • chronic elevator outages
  • garage gate frequently broken and left open
  • cockroach and pest infestation
  • security failures and break-ins
  • package theft
  • unreliable building access systems
  • poor common area maintenance
  • inadequate management resources
responsive-managementunresponsive-maintenancerenovated-unitsparking-issuespackage-theftpest-problemssafe-secure
Best for: residents prioritizing walkable location and gym access, willing to tolerate building-system delays.
Think twice if: Security and pest control matter to you. Elevators routinely fail for weeks, garage stays open during thefts, and cockroach problems have required weeks to address.

What this place gets right

  • Mueller location near trail, park, and downtown
  • responsive on-site maintenance team
  • gym with cardio and spinning area
  • spacious apartments with granite and stainless appliances

Before you tour or apply

  • Leasing staff Sabrina and Emma named for exceptional application and tour experiences
  • One resident killed 40 cockroaches per day; pest control took 2+ weeks
  • Garage door left open 6-7 months at one point
  • Elevator failures common enough that residents take stairs with luggage
  • Vehicle break-ins, window smashing, and motorcycle vandalism documented in parking garage
  • Mailroom camera non-operational for entire 5-year residency of one tenant
  • Access app frequently down; property changed access systems multiple times
  • Maintenance issues typically resolved within a day when staff has authority

Resident ratings

Luxury Apartments
Unit finishes praised as spacious and well-appointed, but building infrastructure (elevators, doors, security) fails chronically.
Pet-Friendly Apartments
No specific pet service complaints in reviews; fees listed on website.
Student Housing
One leasing staff member (Sabrina) praised for first-apartment experience, but broader building issues not ideal for renters new to apartments.

How it stacks up

  • Rated 3.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

What keeps coming up

ratshelpful stafflack of securitydirty hallwaysbike theftpackage theftshigh ceilingsfloor plansspacious apartmentspackage lockers

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Breaking down the ratings

5
142
4
19
3
16
2
26
1
128

FAQ

Are there pet fees?
Yes. Pet fee is $300 per pet, refundable deposit $300 per apartment, and monthly pet rent $20 per pet.
How long do maintenance requests usually take?
On-site staff typically complete requests within a day when they have the authority, but building-wide issues like elevators and garage doors remain broken for weeks or months.
What should I know about parking?
Garage gate is frequently broken and left open 24/7, allowing unauthorized entry. Multiple residents report vehicle break-ins and vandalism in the garage despite cameras present on-site.
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Last updated 2026-09-22