Austin Apartment Reviews Guide
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The Abali

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 55 Google reviews · How we rank ›

3.1(55) 50 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Abali
Location
Upper Boggy Creek, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
55
Ranking
#614 in Luxury Apartments
Best for
budget-conscious renters prioritizing affordability and modern finishes over maintenance responsiveness

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Five-star reviews praise affordable rent, modern finishes, and nearby amenities. Manuel, a staff member, earned specific kudos for responsiveness and property improvement. However, a large segment reports roach infestations, foul-smelling water, broken elevators, inadequate security, and unresponsive management. Several tenants cite safety concerns and months-long maintenance delays. A refund dispute extends beyond three months post-vacate.

Recent shift: Around a year ago, reviews show a dramatic improvement coinciding with Manuel's arrival in staff; prior and recent complaints about maintenance, pests, and water quality suggest the improvement did not persist or was limited to common areas

Praised for
  • helpful, responsive staff (when present)
  • new, modern units
  • affordable pricing
  • convenient location near Mueller Park and shopping
Watch-outs
  • roach infestation and pest control failures
  • water quality problems and smell
  • security issues and homeless on property
  • broken elevator and maintenance neglect
  • poor communication and management turnover
  • noise from I-35 freeway proximity
friendly-staffunresponsive-maintenancepest-problemssafe-secureoverpricedgood-valueslow-maintenancerenovated-units
Best for: budget-conscious renters prioritizing affordability and modern finishes over maintenance responsiveness
Think twice if: pest control failures, water quality issues, elevator downtime, and slow management response are deal-breakers for you

What this place gets right

  • new, well-designed units
  • competitive pricing for the location
  • proximity to Mueller Park and local shopping
  • on-site amenities including fitness center and business center

Before you tour or apply

  • Manuel credited with noticeable property and service improvements
  • Elevator frequently broken, creating safety and access barriers
  • Shower flow and temperature restricted by installed restrainers
  • Management company changes repeatedly, causing continuity issues
  • Security doors with destroyed locks on 2nd floor stairways
  • Water has smelled like rotting eggs for extended periods
  • Pest control service stopped due to unpaid bills

Resident ratings

Luxury Apartments
Modern units praised as classy and well-designed; roach infestations, water quality failures, and maintenance neglect undermine luxury positioning

How it stacks up

  • Rated 3.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 22% of the businesses in this directory.

What keeps coming up

classy apartmentshelpful managementhelpful staffapplication processcaring staffcommunityleasingpaperworkcallingphone number

How we scored this

How We Score
Star rating 0
Review volume 76
Review recency 75
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
26
4
1
3
4
2
3
1
21

FAQ

What units are available?
Studio, one, two, and three-bedroom apartments. The business website lists these floor plans.
What amenities are included?
Fitness center, clubhouse, community kitchen, cyber lounge, kid's playroom, and business center.
Is the building accessible?
Yes. Wheelchair-accessible entrance and parking are available.

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Five-star residents praise responsive maintenance and leasing staff like Sabrina, who guide them through move-in smoothly and handle urgent requests the same day. The gym, pool, Mueller location, and floor plans earn genuine enthusiasm. But nearly half the reviews are one or two stars, driven by severe operational failures: elevators down for months, package theft rampant enough that residents use grocery stores instead, persistent rat and roach infestations, dirty stairwells, a broken garage gate since mid-2025, and code-lock doors that fail randomly. Management reportedly shrugs at unit mismatches and ignores security breaches. The building receives city violations. Long-term residents call it unreliable; others question whether luxury pricing justifies the chaos.

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Residents and recent visitors consistently praise the leasing team-Elexis, Kristy, and Jannett stand out for friendliness and thorough answers-and report the property itself as clean, quiet, and well-maintained. The maintenance staff also responds quickly to requests. However, affordable housing applicants report serious mismatches between unit descriptions and what they received, unresponsive front-desk communication, and poor amenity upkeep. Several reviewers felt misled on move-in day or during tours, with the most detailed complaint centering on a unit switched without proper disclosure and windows promised but obscured by walls. The divide is stark: recent five-star reviews (last 2 weeks) celebrate staff warmth and apply pressure-free tours, while one-star and two-star reviews (spanning recent months) describe deception over unit features, unmet appointment commitments, and the sense that affordable housing tenants are treated less fairly than market-rate ones. Amenities like pools remain closed or need repair.

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Frank and Yailien's recent leadership has drawn consistent praise for friendliness and responsiveness, with residents noting clean spaces and fast maintenance turnarounds. However, this turnaround masks a long history of neglect: older reviews document rats in walls, roach and bed bug infestations, broken mailboxes, and a pool shut down by city health authorities-complaints that lingered for years under prior management. The property sits at a crossroads. Five-star reviewers from the last year credit Harbor Group's improvements and pest control efforts. Older one- and two-star reviews from the same location describe hazardous conditions and management indifference. The 51% five-star, 39% one-star split reflects two different eras of the same complex.

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Last updated 2026-09-08