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Lowell at Mueller

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 295 Google reviews · How we rank ›

4.1(295) 69 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsAffordable & Section 8 Housing
Lowell at Mueller
Location
University Hills and Windsor Park, Austin
Services
Pet-Friendly Apartments, Affordable & Section 8 Housing
Reviews
295
Ranking
#134 in Pet-Friendly Apartments
Best for
Pet owners and budget-conscious renters comfortable with staff variability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff like Elexis and Jannett earn consistent praise for patience and helpfulness during tours and move-ins, and maintenance typically responds promptly to work orders. The affordable units and pet-friendly amenities appeal to budget-conscious renters. However, recent complaints raise red flags: a prospective resident could not pay rent two days before move-in despite repeated calls, tours have been missed during office hours, and affordable housing applicants report being misled about unit specs and charged higher rents than advertised units. Maintenance issues are also reported, including a green-water pool and apparent safety lapses (strangers attempting door entry).

Management oversight appears inconsistent, with capable individual staff contrasting sharply against systemic failures in leasing operations and tenant advocacy. The property's reputation has reportedly declined since a management change around 2020-2021, and the gap between positive tour experiences and post-move-in problems suggests that promises are not always honored.

Praised for
  • attentive leasing staff (Elexis, Jannett, Kristy named)
  • maintenance responds quickly
  • welcoming atmosphere and quiet community
  • good price for location
  • pet-friendly amenities (dog parks)
Watch-outs
  • unresponsive management for payment and inquiries
  • pool maintenance neglected (green water reported)
  • inconsistent unit conditions despite claims of updates
  • affordable housing applicants allegedly deceived on unit specs
  • security/safety concerns (unwanted door-knockers, attempted entry)
  • staff inconsistently available during posted hours
responsive-managementpoor-communicationunresponsive-maintenancefriendly-staffslow-maintenancesafe-secure
Best for: Pet owners and budget-conscious renters comfortable with staff variability.
Think twice if: You need reliable lease processing before move-in, depend on office availability during posted hours, or require transparency on affordable housing unit specs and pricing.

What this place gets right

  • Individual leasing staff praised by name for professionalism and patience
  • Quick maintenance response on work orders
  • Affordable units and pet-friendly amenities on budget
  • Quiet community atmosphere noted by long-term residents

Before you tour or apply

  • Leasing staff Elexis, Jannett (also spelled Jannet), and Kristy named specifically for attentiveness and knowledgeable tours
  • Maintenance staff member Osvaldo noted for rapid work-order completion
  • Application fee discrepancy reported: paperwork stated $99, charged $260
  • Pet deposit $400
  • Affordable housing units reportedly undercut in pricing ($100+ less for identical units)
  • Pool reported lime-green; reviewers note condition has declined since pre-2020 management
  • One prospective tenant unable to pay first month's rent online two days before lease start despite multiple calls and emails

Resident ratings

Pet-Friendly Apartments
Dog parks and pet-friendly units praised; security and safety lapses undercut the experience.
Affordable & Section 8 Housing
Affordable units attract budget renters, but complaints of misleading specs and overcharging relative to open units damage trust.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

What keeps coming up

poolslaundry roomshelpful staffspacious unitsproximity to downtownproximity to amenitiescozy apartmentsclean groundswelcoming atmospheredog park

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
203
4
20
3
9
2
16
1
47

FAQ

Are pets allowed?
Yes, the complex is pet-friendly with dog parks on site and pet deposits required ($400 reported).
What is included in units?
Their website lists 1- or 2-bedroom apartments with in-unit washer/dryer, fitness studio, swimming pools, and dog parks.
Can I handle lease/payment details online before moving in?
Online payment processing has been reported as blocked even two days before lease start; call the leasing office directly to confirm your payment method in advance.
Request a quote

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Last updated 2026-09-22