Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Lowell at Mueller logo

Lowell at Mueller

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 290 Google reviews · How we rank ›

4.1(290) 70 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsAffordable & Section 8 Housing
Lowell at Mueller
Location
University Hills and Windsor Park, Austin
Services
Pet-Friendly Apartments, Affordable & Section 8 Housing
Reviews
290
Ranking
#130 in Pet-Friendly Apartments
Best for
Pet owners seeking a friendly, responsive leasing team and quiet community feel.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents and recent visitors consistently praise the leasing team-Elexis, Kristy, and Jannett stand out for friendliness and thorough answers-and report the property itself as clean, quiet, and well-maintained. The maintenance staff also responds quickly to requests. However, affordable housing applicants report serious mismatches between unit descriptions and what they received, unresponsive front-desk communication, and poor amenity upkeep. Several reviewers felt misled on move-in day or during tours, with the most detailed complaint centering on a unit switched without proper disclosure and windows promised but obscured by walls.

The divide is stark: recent five-star reviews (last 2 weeks) celebrate staff warmth and apply pressure-free tours, while one-star and two-star reviews (spanning recent months) describe deception over unit features, unmet appointment commitments, and the sense that affordable housing tenants are treated less fairly than market-rate ones. Amenities like pools remain closed or need repair.

Praised for
  • friendly, knowledgeable leasing staff
  • quick maintenance response
  • spacious, well-kept grounds
  • welcoming community vibe
Watch-outs
  • inconsistent unit descriptions and availability
  • unfair treatment of affordable housing applicants
  • unresponsive to appointment requests and inquiries
  • amenities neglected (pools closed, pool furniture broken)
friendly-staffresponsive-managementwell-maintainedoverpricedpoor-communication
Best for: Pet owners seeking a friendly, responsive leasing team and quiet community feel.
Think twice if: You are an affordable housing applicant or care deeply about pool condition, tour scheduling reliability, and unit feature accuracy before signing.

What this place gets right

  • staff (Elexis, Kristy, Jannett) praised for warmth and knowledge
  • quick maintenance response
  • quiet, welcoming community
  • dog parks and amenities on-site

Before you tour or apply

  • Staff members Elexis, Kristy, Jannett, and Osvaldo (maintenance) named in positive reviews
  • One affordable housing applicant charged $260 application fee instead of advertised $99, assigned a unit with obstructed window opposite to original lease terms, refused reassignment to lower-rent comparable units
  • Pools reported closed; pool seating and stairs damaged
  • Appointment no-shows during business hours; AI follow-up system generates calls/emails but no human response
  • Application fees and pet deposits cited: $260 application, $400 pet deposit

Resident ratings

Pet-Friendly Apartments
Dog parks mentioned positively in reviews and on website; pet-friendly aspect praised but some report $400 pet deposit charged
Affordable & Section 8 Housing
Significant friction: affordable housing applicants report unit mismatches, inflated application fees charged vs. advertised, and sense of being deprioritized compared to market-rate tenants

How it stacks up

  • Rated 4.1 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

What keeps coming up

poolslaundry roomshelpful staffspacious unitsproximity to downtownproximity to amenitiescozy apartmentsclean groundswelcoming atmospheredog park

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
200
4
20
3
9
2
16
1
45

FAQ

What leasing staff should I ask for?
Reviewers name Elexis, Kristy, and Jannett as exceptionally helpful and knowledgeable during tours and the application process.
How fast does maintenance respond?
One resident reported a small work order completed the same day; the office team is described as resolving problems quickly.
Are units advertised accurately?
No. Recent complaints cite outdated website listings, units marked 'available now' that are not, switched floor plans without disclosure, and window descriptions that do not match move-in reality.
Request a quote

Similar apartment complexes nearby

Aldrich 51 Apartments
63

Aldrich 51 Apartments

3.7(210)✓ Google-verifiedPublishes prices

Reviewers praise the Mueller location, spacious layouts, and responsive management team, particularly naming Martin and Nelson for personal attention and quick work. The concrete building offers rare soundproofing for apartments. However, chronic fire alarm false triggers disrupt sleep repeatedly, pest control has lapsed with roaches appearing in common areas, and security gaps allow unauthorized entry. One reviewer reported a $214 monthly rent jump after lease renewal with allegedly illegal practices. Long-term residents stay for the location and value, but newer arrivals encounter deteriorating maintenance and building systems.

Luxury ApartmentsPet-Friendly Apartments
View profile
The Abali
50

The Abali

3.1(55)✓ Google-verified

Five-star reviews praise affordable rent, modern finishes, and nearby amenities. Manuel, a staff member, earned specific kudos for responsiveness and property improvement. However, a large segment reports roach infestations, foul-smelling water, broken elevators, inadequate security, and unresponsive management. Several tenants cite safety concerns and months-long maintenance delays. A refund dispute extends beyond three months post-vacate.

Luxury ApartmentsPet-Friendly Apartments
View profile
Mosaic at Mueller Luxury Apartments
58

Mosaic at Mueller Luxury Apartments

3.1(322)✓ Google-verifiedPublishes prices

Five-star residents praise responsive maintenance and leasing staff like Sabrina, who guide them through move-in smoothly and handle urgent requests the same day. The gym, pool, Mueller location, and floor plans earn genuine enthusiasm. But nearly half the reviews are one or two stars, driven by severe operational failures: elevators down for months, package theft rampant enough that residents use grocery stores instead, persistent rat and roach infestations, dirty stairwells, a broken garage gate since mid-2025, and code-lock doors that fail randomly. Management reportedly shrugs at unit mismatches and ignores security breaches. The building receives city violations. Long-term residents call it unreliable; others question whether luxury pricing justifies the chaos.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08