Luxury Apartments in Greater Austin

Page 4 of 7: businesses ranked 301-400 of 672. Ranked by score and relevance, start from the top or open the full map view.

Aura High Pointe Apartments

#301

61

Aura High Pointe Apartments

3.8(49)✓ Google-verifiedPublishes prices

Residents praise the grounds, staff warmth (especially Jennifer and Matthew), and community events, but serious building issues overshadow the luxury positioning. Recurring fire alarm malfunctions since early 2026, water damage from burst pipes, and amenities regularly offline have frustrated residents for months. Management delayed repairs and reportedly misled tenants about problems, raising safety and livability concerns despite attractive initial features.

Luxury Apartments

Bridge at Canyon Creek

#302

68

Bridge at Canyon Creek

4.0(298)✓ Google-verified

Maintenance and some leasing staff earn consistent five-star praise for responsiveness and kindness, but a subset of residents faced serious leasing conflicts centered on pricing dishonesty and treatment concerns. Amenities promised at lease have been removed or left broken (pool, basketball court, gates, dog park fixtures). One reviewer waited a month for repairs; another reported the fitness center advertised as 24/7 closes by 8 p.m. The community appeals to those valuing quiet and privacy, yet repeated complaints suggest gaps between advertised and actual conditions. Experiences vary sharply by staff member and timing. Named maintenance workers like Raul and Skylar resolve issues quickly and courteously. Leasing encounters range from genuinely warm to allegations of racial bias and bait-and-switch terms. Prospective residents should verify all pricing, specials, and amenities in writing before signing, and ask current residents about actual maintenance response times and which amenities remain operational.

Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury Apartments

Ivy Heights Apartments

#303

73

Ivy Heights Apartments

4.5(103)✓ Google-verifiedPublishes prices

Ivy Heights draws strong praise for its modern look, welcoming leasing staff, and value-especially from first-time apartment renters. The team (Denise, Stacy, Miguel, Gabby, Julieta, and Gabriela get specific mention) makes the move-in process easy, and residents love the pool views and downtown vistas. Yet persistent complaints undercut the appeal: moisture and mold in units go unresolved for months, the security gate has remained broken since March despite repeated reports, and a car was broken into after a break-in. Pest issues (bugs, rats, mice) appear across multiple reviews. A handful of residents report staff becoming unresponsive once problems emerge, and one reviewer raised Fair Housing concerns over inconsistent availability messaging. Maintenance staff earn consistent praise, but leasing management's follow-through on bigger issues is questioned.

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The Albright

#304

73

The Albright

4.3(99)✓ Google-verified

Staff at The Albright build genuine relationships with residents and go out of their way to help. Kelsey, Madelyn, Racheal, and others are named repeatedly for patience, professionalism, and personal attention. The property is clean and modern, with well-designed amenities and quick maintenance response. Pet owners feel particularly valued here. Yet some residents report serious quality issues: cabinets and flooring that fail quickly, inadequate mail security, thin walls, a cramped garage, and inconsistent building services. One long-term tenant noted the complex cuts corners in construction and ignores complaints. Noise, package theft, and security concerns have frustrated others. The gap between the polished touring experience and daily living reality appears real.

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Zoey

#305

74

Zoey

4.1(243)✓ Google-verified

Staff named Joe, Jordan, Huri, and others earn consistent praise for responsiveness, friendliness, and quick problem-solving, from leasing to maintenance to weekend emergencies. Residents report a well-maintained property with a updated pool, fitness center, work spaces, and strong amenities, plus a location convenient to downtown and the airport. However, early review concerns about overly sensitive fire alarms persist, Fetch mail service causes regular package delays or loss, and one detailed complaint documents severe mishandling of a storage unit incident where management initially denied involvement then offered inadequate settlement without explaining their position. Most recent residents describe the community as clean, organized, and worth the price, though potential renters should weigh the mail service issue and test the property for fire alarm sensitivity before committing.

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Valle Vista

#306

74

Valle Vista

4.8(31)✓ Google-verified

Most residents report arriving at a place that feels genuinely cared for, with staff who remember their names and host monthly gatherings. The property draws people seeking quiet outside the city while staying close to Austin, and management responds quickly when problems arise, such as pest control. A handful have hit friction in the leasing office over package retrieval and inconsistent help, and one serious concern surfaced about a courtesy officer's interactions with residents and use of credentials. These stand against the 28 five-star reviews praising Guillermo, Cassandra, Cecilia, and other named staff for attentiveness and professionalism.

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Bexley at Anderson Mill

#307

67

Bexley at Anderson Mill

3.9(222)✓ Google-verified

Bexley appeals most to residents who value grounds and amenities. Individual staff members (Marvin, Brandi, Somaya, Vie) earn consistent praise for friendliness and responsiveness. The complex itself stays quiet and clean with a fitness center, pool, and dog park. However, management lacks accountability. Reviewers report being charged for maintenance failures they did not cause, hit with surprise fees (trash violations, damage charges up to $52), and left with unresolved issues like flooding, mold, thin walls, and aging AC units. Some problems languish for months despite repeated requests.

Pet-Friendly ApartmentsLuxury ApartmentsTownhome & Garden-Style Communities

Crystal Falls Crossing

#308

59

Crystal Falls Crossing

3.6(56)✓ Google-verified

Strong praise for staff friendliness and clean apartments draws many five-star reviews, but significant complaints about maintenance delays, pest infestations, and disputed security deposit charges create a divided picture. Reviewers consistently note affordability and community feel, yet those facing repair issues or move-out conflicts report serious frustration with management follow-through and what one tenant claims are illegal deposit deductions.

Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury Apartments

The Lola

#309

70

The Lola

3.9(236)✓ Google-verified

The Lola attracts residents who prize its South Congress location and staff warmth. Lexi, Joselyn, Dru, and maintenance team members like Tyler routinely go beyond their job description to solve problems and make residents feel welcome. Grounds stay clean and recent renovations refresh the space regularly. However, tenants report frustration with mounting fees: trash service, parking charges, guest parking caps, and package theft despite paid delivery service. Soundproofing is thin enough that footsteps and early-morning noise disturb sleep. Some amenities (gym chemicals, pool cleanliness) and security features (walkable gate access, package handling) fall short of luxury expectations given the price.

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Meritage at Steiner Ranch

#310

62

Meritage at Steiner Ranch

3.7(550)✓ Google-verifiedPublishes prices

Meritage attracts renters for its views, spacious layouts, and resort-style amenities, but maintenance responsiveness and property upkeep fall short. Reviewers praise a few staff members by name (Jess, one maintenance worker) and note the location and pricing work well for Steiner Ranch. However, repeated complaints about slow AC repairs, appliance breakdowns, rodent sightings, noise bleeding from neighbors, insufficient parking, and casual management attitudes toward safety and cleanliness create real friction. One reviewer felt forced to break their lease over cumulative electrical and maintenance issues; another encountered a pest-dismissive staff member. The property's appeal and affordability clash visibly with how it's run day-to-day. Recent 5-star reviews emphasize community feel and amenities, while 1-star reviews document serious systemic issues: pest normalization, blocked parking, fire alarms, and privacy violations during maintenance visits. New residents appear most vulnerable, facing unclean units on arrival and slow remediation when AC fails in Texas summer heat. The community looks good from the leasing office but residents report deterioration and debris in actual walkable areas.

Luxury ApartmentsTownhome & Garden-Style Communities

Residences of Siena South

#311

63

Residences of Siena South

4.0(48)✓ Google-verifiedPublishes prices

The property draws strong praise for staff warmth and swift maintenance work on routine requests, plus immaculate common areas and grounds. However, chronic issues cloud the picture: indoor pools of standing water, a patched ceiling left unrepaired for weeks despite promises, staff members' erratic office presence during posted hours, and troubling incidents with boundary-crossing behavior that management failed to address decisively.

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Windsor Walnut Creek

#312

66

Windsor Walnut Creek

3.9(462)✓ Google-verifiedPublishes prices

Most residents praise the maintenance team, especially Andrew and Yander, who respond quickly and professionally to repair requests. However, a vocal minority report serious issues with unit readiness at move-in, pest problems, and management's failure to track agreements between leadership changes, making documentation essential before signing. The community attracts long-term residents who value location, staff personalities, and amenities like the dog park. Staff turnover in office management creates friction, yet on-site maintenance personnel earn consistent recognition for courtesy and timely work even as complaints about larger property upkeep persist.

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Griffis at The Domain

#313

67

Griffis at The Domain

4.0(592)✓ Google-verifiedPublishes prices

Griffis at The Domain earns praise for helpful staff like Kelsey and quick maintenance responses from Derrick and Ally, but residents consistently report hidden fees adding roughly $300 monthly, thin soundproofing, poor advance notice on construction, and broken gym equipment that stays broken. Experience varies sharply by staff member and department.

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Pegasus Landing of Crystal Falls

#314

67 low data

Pegasus Landing of Crystal Falls

4.2(35)✓ Google-verifiedPublishes prices

Most families find The Legacy a welcoming home for aging relatives, citing staff warmth and a robust calendar of outings and events. Two serious concerns surface: a recent complaint about rudeness at intake, and an older incident where a memory care resident wandered off unsupervised.

Senior Living ApartmentsLuxury Apartments

The Waylon

#315

72

The Waylon

5.0(18)✓ Google-verified

The Waylon delivers a luxury apartment experience that feels more resort than complex. Residents consistently praise staff like Tariq, Caitlin, and maintenance manager Maximus for genuine care and responsiveness. Fitness and wellness drive the appeal: saunas, cold plunges, a full gym, and a pool anchor a comprehensive amenity set. The building itself shows unusual attention to detail, from sound insulation to soft-close cabinetry to bug screens. Early-stage gym maintenance and equipment gaps have been flagged, though management appears responsive to feedback.

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The Hedge Apartments

#316

71

The Hedge Apartments

4.2(309)✓ Google-verifiedPublishes prices

Staff like Bob and Monica earn consistent praise for leasing support and attentiveness, and rent is competitive for the North Austin location. Behind the friendly front desk, reviewers report ongoing battles with roaches, delayed repairs (elevators offline for a week), broken security gates, and frequent disturbances from residents and transient foot traffic. Management appears quick to lease but defensive when issues arise. The dog park and fitness center work, and quiet units do exist. However, maintenance follow-up is often incomplete, pest control treatments fail to resolve infestations, and ADA accommodations break down under pressure. Several long-term residents have left due to roaches; others cite mold, drug activity, abandoned furniture at dumpsters, and a permissive attitude toward rule-breaking. Affordability and location draw renters, but living conditions often fall short of tour promises.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities

The Amber

#317

74

The Amber

4.5(48)✓ Google-verified

The Amber's leasing team earns consistent praise for making apartment hunting and move-in stress-free. Staff like Melanie, Cody, Liz, and Vivica go beyond standard service, answering questions patiently and pulling unit measurements without being asked. The property itself is brand new, modern, and clean, with pet-friendly units and solid amenities. Still, residents report conflicts with front-office handling of concerns, and one detailed review raises questions about consistency in how different residents are treated. New-building issues (plumbing quirks, insects) are cropping up, though maintenance responds quickly. Visitor parking rules are strict: only 7 days per month before towing fees kick in, which has upset some residents given the building's empty parking availability.

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Bridge at Tech Ridge Apartments

#318

68

Bridge at Tech Ridge Apartments

4.1(284)✓ Google-verifiedPublishes prices

Residents consistently praise the maintenance team and office staff for their friendliness and quick response to repairs, alongside the property's convenient North Austin location and clean amenities. However, recurring concerns about security (mailbox break-ins, gate damage), noise from the pool and neighboring units, pest problems, and inconsistent enforcement of policies (dog weight limits, occupancy caps) create friction that offsets the positive experience for long-term residents considering renewal. Staff members like Joyce, Homer, Josie, and maintenance technician Guillermo earn individual recognition for professionalism. The leasing office has faltered on commitment follow-through (holding apartments and rates that evaporate, locked applications on single employee computers). Water billing averaged across the entire building leaves residents with small households subsidizing larger ones.

Pet-Friendly ApartmentsLuxury Apartments

Centro Studio Homes

#319

62

Centro Studio Homes

3.6(184)✓ Google-verifiedPublishes prices

Five-star reviewers highlight staff warmth (Jessica, Kailey, Sean, Brad named), spacious layouts, and the rare combination of luxury finishes at $699 monthly. However, one-star complaints describe pervasive roaches that survived pesticide treatment, broken gates, cars broken into in blind spots, domestic violence incidents, and app-only entry that left residents locked out. The property has drawn police calls and posed health risks severe enough that at least one reviewer moved for their health.

Luxury Apartments

Skyline at Barton Creek

#320

72

Skyline at Barton Creek

4.3(283)✓ Google-verifiedPublishes prices

Skyline divides sharply. Many residents love the location, greenbelt trails, pool, and leasing team (especially Susan and Jeremiah), and several long-term residents report management responding well during emergencies. However, a significant group reports persistent water damage, mold, cracking ceilings, malfunctioning appliances, and maintenance that doesn't follow through. Costs are also a friction point: laundry at $5.50 per load, aggressive towing, and repeated out-of-pocket repairs for preventable building failures. This is an older property where staff warmth masks underlying maintenance and accountability gaps.

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DK Riata

#321

74

DK Riata

4.4(239)✓ Google-verified

A polarized complex where responsive staff and quick maintenance wins loyalty from many residents, but aging buildings and opaque billing practices frustrate others enough to warn new renters. Walter and Corinne stand out for hands-on support, amenities work well, and the gated North Austin location appeals to families and pet owners. However, thin walls, outdated units, and management's pattern of recalculating charges or misrepresenting fees after move-out leave departing tenants with deposit disputes and debt collection calls. Noise carries between units and through gutters on rainy nights; pest control is effective but inconsistent. The gap between five-star and one-star reviews appears real: satisfied residents praise community upkeep and staff care, while those burned by fees or maintenance gaps view the high rating as misleading. Lease terms and fee structures need close reading before signing.

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The Pearl Apartments

#322

61

The Pearl Apartments

3.5(136)✓ Google-verified

Five-year residents and recent arrivals praise the staff by name-Andy, Parker, Taylor, Caleb-for genuine friendliness and quick problem-solving. Maintenance responds same-day to emergencies. The rooftop pool, gym, yoga studio, and dog park draw consistent appreciation, as do the monthly resident events and the Brentwood location close to downtown. A strong subset describes feeling genuinely at home. Newer residents worry about security deposit deductions (one reviewer disputed a $250 charge for a minor counter dent). Dog noise appears in a handful of reviews; visitor and guest policies triggered at least one complaint. The 3.5-star average reflects a vocal minority of one- and two-star ratings clashing with a large base of five-star long-term residents.

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Belmont Place Apartments

#323

74

Belmont Place Apartments

4.4(257)✓ Google-verified

Belmont Place splits sharply along a management timeline. Residents praise the newer staff, especially office manager Veronica, for quick maintenance responses and genuine care, with some reporting five-year tenancies and plans to stay. The flip side is severe: longtime residents document dry rot, crumbling wood supports, foundation cracks, rat and roach infestations shown to prospective tenants, mold, and flooding, alongside an office that locks its doors during posted hours. The complex is being slowly addressed under new ownership, but structural problems accumulated over years remain visible and largely unresolved. Price mismatches between listings and tours have frustrated applicants, and some tenants report mail theft and car break-ins. Maintenance staff themselves draw consistent praise for effort amid outdated equipment.

Luxury ApartmentsStudent HousingAffordable & Section 8 Housing

Ariza Easton Park Apartments

#324

74

Ariza Easton Park Apartments

4.4(180)✓ Google-verifiedPublishes prices

Leasing staff, especially Tamesha, Stella, and Jamal, earn consistent praise for warmth and attentiveness during sign-up and move-in. Residents enjoy the pool, gym, bike trail access, and spacious floor plans, with many calling it home after multiple years. However, serious gaps emerge once you live here. Multiple reviewers report that maintenance complaints go ignored until they escalate to corporate or go public, including mold in AC units, broken electronic locks, nonfunctional security gates, and sudden loss of hot water. Billing disputes land people in collections without clear notice, and follow-up calls go unreturned. The pattern suggests a leasing-focused operation that struggles with resident retention and operational reliability.

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Tambaleo

#325

74

Tambaleo

4.3(106)✓ Google-verified

Most residents praise the location and the office staff, especially Ashley who handles move-ins with genuine care and patience. Maintenance responds quickly to requests and the community feels calm. However, several long-standing problems persist: parking lot and mailbox security lapses have led to thefts and break-ins, pests and mold appeared in units, and communication failures include ignored emails and sudden billing months after move-out. The divide is sharp. Newer or current residents tend to have smooth leasing experiences and clean units. Longer-term residents report chronic security neglect, maintenance delays, and neighbor-related odor seeping through walls. Staff warmth appears genuine but cannot overcome systemic gaps in security oversight and administrative follow-up.

Luxury Apartments

Yardhomes Trailside

#326

67

Yardhomes Trailside

4.3(60)✓ Google-verified

Yardhomes Trailside wins strong praise for its grounds, newer units, and several standout leasing team members (Gabby, Trilby, and Chelsea receive repeated five-star mentions). First-time tours consistently feel professional and welcoming. However, a large contingent of residents report frustration with post-move billing surprises, policy changes not disclosed upfront, and unresponsive or inconsistent management. Renters regularly discover their rent climbs well past advertised rates once all fees are factored in, and many cite difficulty reaching the office or getting issues addressed. Maintenance and the assistant manager earn respect, but dog park cleanliness and pest control remain pain points. The property's stunning curb appeal masks operational inconsistencies that leave many residents feeling nickel-and-dimed and micromanaged, particularly around guest policies and undisclosed charges. Prospective tenants are strongly advised to demand every fee and policy in writing before signing.

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Presidium 183 Apartments

#327

62

Presidium 183 Apartments

4.1(55)✓ Google-verified

Presidium 183 delivers a luxury feel through polished amenities and attentive staff, but finish quality and building systems consistently disappoint. Residents praise Miranda and the leasing team for going above and beyond, the resort-style pool and fitness offerings, and the calm courtyard atmosphere. Yet repeated false fire alarms (20-40 minutes to clear, often at night), elevator outages lasting over a week, pest issues traced to poor patio door sealing, and slow WiFi undermine the premium price. When management addresses complaints, they act quickly, but structural problems need attention before this property lives up to its luxury positioning. Common-area maintenance lags despite the clean aesthetic: loud music from events creates nightclub-like conditions, trash accumulates, and security concerns (package theft, homeless presence) go unresolved. Maintenance staff are quick on small requests but struggle with recurring issues requiring multiple site visits. The team feels like family when things go right; the systems feel half-finished when they do not.

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Bluestem at Loyola

#328

72

Bluestem at Loyola

4.4(122)✓ Google-verified

Five-star reviews praise the staff's responsiveness and the newly built amenities like the pool, gym, and game room. However, persistent complaints about thin walls, exterior noise, undisclosed fees, and towing policies dominate lower ratings. A management transition from RPM Living to Avenue5 Residential has widened friction, with residents reporting unresolved billing disputes and reduced accountability. Staff members like Athziry, Josh, and Joshua are repeatedly named as exceptionally helpful during leasing and daily issues. Yet the complex struggles with maintenance follow-through, pest control effectiveness, and clear communication about parking and billing practices. Residents weigh spacious layouts and new finishes against these systemic issues.

Luxury ApartmentsTownhome & Garden-Style Communities

Ellwood at Lake Travis

#329

61

Ellwood at Lake Travis

3.6(635)✓ Google-verified

Ellwood presents a sharp divide: residents who land responsive maintenance (Franklin praised by name) and arrive to clean units report genuine satisfaction, especially families and students valuing the dog park and security. Others face weeks of no reply from leasing or maintenance, paperwork mistakes that multiply, and towing policies that catch renters off-guard. Common complaints center on gates left broken, overwhelming pet waste in parking areas, and management that grows evasive when tenants move out, sometimes sending accounts to collections without providing promised statements. The complex is not poorly built, but staff bandwidth and follow-through appear inconsistent. Guests pay $5 daily for parking; registered vehicles still face towing if rules are misunderstood. Those relocating from out of state reported long waits for email replies, though residents after move-in say maintenance responds quickly to work orders. The gap between what reviewers expect of a "luxury" property and what they experience with upkeep, communication, and accountability is the core tension.

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Paddock at Norwood Apartments

#330

74

Paddock at Norwood Apartments

4.1(170)✓ Google-verified

Residents consistently report a clean, quiet community with strong community programming and personable staff. Nicole Martin, the event coordinator, receives repeated praise for organizing thoughtful events and treating families with care. However, one significant complaint details an office staff member who is described as disrespectful and dismissive, particularly toward Spanish-speaking residents, and alleges that management refuses to resolve maintenance problems and inappropriately shifts blame to tenants. Most reviews are glowing, but this pattern warrants attention. The property appeals to families seeking stability and activities. Reviewers highlight the spotless pool, well-maintained grounds, and the proximity to schools with safe bus stops. Amenities include a fitness center, business center, and pet policies. The website lists 1-3 bedroom options with Energy Star appliances and in-unit washer-dryer.

Luxury Apartments

Brushy Creek Village

#331

67

Brushy Creek Village

4.1(30)✓ Google-verified

Most residents praise the management team (particularly Alice and Bianca) for responsiveness and care. Maintenance requests get handled quickly, the property feels safe and quiet, and staff treat tenants with genuine respect. Persistent issues include parking constraints with sporadic towing enforcement, delayed security deposit refunds, and occasional slowness with pest control requests, which some newer residents mention as problems but others say have improved.

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Sullivan Apartments

#332

63

Sullivan Apartments

3.7(719)✓ Google-verified

Strong staff loyalty keeps some residents renewed, but systemic maintenance failures and a persistent pest problem undermine the luxury pitch. Michelle, Valentina, and Ernesto earn consistent praise for courtesy and effort, yet tenants report months-long roach infestations, AC left unfixed despite being marked complete, gates that work half the time, and corporate unresponsiveness. Long-term residents who escape the pest cycle praise the quiet setting and amenities; newer residents or those hit by bugs face frustration navigating the repair process.

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Copperstone Tech Ridge Apartments

#333

61 low data

Copperstone Tech Ridge Apartments

5.0(4)✓ Google-verifiedPublishes prices

All four recent reviewers gave five stars, citing friendly staff, good upkeep, and amenities like pools, courts, and dog park. In-unit washer/dryer connections and peaceful surroundings were specifically praised. No complaints surfaced.

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Great Hills

#334

65

Great Hills

3.9(163)✓ Google-verified

Great Hills has a split reputation: residents consistently praise the leasing team (especially Isabella, Kristine, and Melissa for professionalism and friendliness) and value the quiet North Austin location near shopping. The core problem is aging units with limited upkeep. Reviewers report original 1984 appliances still in use, chipped paint, single-pane windows, and cockroach cycles. Critical complaints center on broken move-in promises, slow emergency responses (heating during winter outages), and high move-out charges even when apartments were left clean. Staff quality masks structural decay. Several long-term residents stayed 2+ years and plan to remain, citing safe surroundings and responsive leasing staff who personally know tenants. Others left within weeks due to failed HVAC during summer heat and management defending failed-seal windows. Maintenance quality is inconsistent: some praised Alex and Bruno for evening AC repairs; others waited days for emergency heating fixes. Cost of living is high (electric bills up to $250/month reported) due to old single-pane windows and inefficient systems.

Luxury Apartments

The Shiloh

#335

74

The Shiloh

4.4(170)✓ Google-verified

Most residents praise the staff (particularly Olivia, Mia, and Kay), fast maintenance, and quality amenities like pools and golf simulator. The property is well-kept and conveniently located near downtown without urban density. However, recurring complaints centre on strong chemical smells in units that persist long after move-in, mixed staff professionalism despite responsive leasing, and neighbour noise issues. Some tenants report lost packages and feel the pricing is steep. Experience appears heavily dependent on building assignment and individual staff interactions.

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Citizen House Decker

#336

74

Citizen House Decker

4.4(57)✓ Google-verified

Kniyah and Averi earn consistent praise for turning the leasing experience into something welcoming and stress-free, with most residents finding the property clean, quiet, and well-run. Recent management changes have introduced friction: one resident reported rude treatment from new Spanish-speaking staff, another detailed troubling application errors and slow responses that only resolved after a formal complaint. Maintenance lags have also surfaced, including a sprinkler problem left flooding the parking lot for days. Most reviewers highlight the modern apartments, amenities, and resident events as reasons they stay. The leasing team's speed and individual attention stand out as a genuine strength, though the company's broader systems (applications, maintenance coordination) appear inconsistent. Staff turnover or training gaps seem to be creating two different experiences depending on when you move in and who you interact with.

Luxury ApartmentsPet-Friendly ApartmentsAffordable & Section 8 Housing

Derby Park Apartments

#337

67

Derby Park Apartments

4.0(248)✓ Google-verified

Recent positive reviews highlight strong customer service from new management, particularly Yansi and Veronica, alongside reported renovations and quick maintenance response. However, a detailed account from a two-year resident describes serious problems: multiple water leaks, a falling AC vent that caused injury, bed bug infestation treated only once despite ongoing bites, cockroach infestations, disputed charges totaling nearly $1,000, and a wrongful vehicle towing. The stark divide between recent five-star reviews and older complaints suggests significant management or ownership changes have begun repairs, though past tenant harm and ongoing maintenance credibility remain concerns. The business claims equal opportunity housing and handicap-friendly operations. Staff including Yansi Diaz and Veronica are consistently named in positive reviews. Complainants raised alarm about potential fake reviews and mentioned neighbors willing to provide statements about conditions. One recent tenant disputes higher rent than neighbors for comparable units.

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Affinity at Cedar Park

#338

73

Affinity at Cedar Park

4.3(65)✓ Google-verified

Eight years in, residents describe Affinity as home: a 55+ community where staff know your name, maintenance arrives fast, and something social happens most days. The catch is administrative fairness. One family paid $1500 for flooring promised at move-in; when circumstances changed and they gave notice, the office pursued the former resident for a disputed $400, claiming insufficient notice. Most reviewers either don't encounter this or weigh it against years of genuine care.

Luxury ApartmentsSenior Living ApartmentsAffordable & Section 8 Housing

The Arden Apartments

#339

63

The Arden Apartments

3.7(303)✓ Google-verified

Residents praise responsive maintenance staff and enjoy the spacious layout and resort-style amenities like the pool and dog park. Strong praise goes to named technicians like Rene Pujolar and leasing agent Micah. However, complaints about leasing office professionalism, neglected pool and gym facilities, and serious security issues including car theft attempts and unauthorized apartment entry recur across reviews, creating frustration that undermines the positives. The property struggles with consistency. Some residents feel truly heard and have stayed for years; others describe harassment from neighbors, inadequate management response to safety concerns, and staff who ignore follow-up requests. Common area maintenance lapses and the claim that weekend upkeep lacks funding suggest resource allocation problems that affect resident experience beyond the individual apartment.

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Lenox Park

#340

60

Lenox Park

3.6(224)✓ Google-verified

Lenox Park attracts residents for its modern look and upscale finishes, but management responsiveness and maintenance execution have become major pain points. Specific staff members like Robin and Brittney earn praise, yet systemic delays in repairs, lease renewals, and communication leave many residents frustrated. A shift to new management in 2024 coincides with complaints about security deposit holds, tighter enforcement, and grounds neglect. Visitors face aggressive towing despite ample parking, and repeated amenity closures (pool, gates) undermine the luxury positioning that justifies the premium rent. The 60% five-star to 33% one/two-star split reflects two sharply different experiences: those who encounter good staff and simply enjoy the space, and those who battle unresponsive management during a maintenance crisis or renewal. Residents report being stranded without proper communication or follow-through, charged disputed move-out fees, and unable to reach the office by phone or email. The property's handling of AC failures and security deposit disputes has produced especially detailed, repeated complaints.

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Evergreen at Whisper Valley

#341

73

Evergreen at Whisper Valley

4.5(48)✓ Google-verified

Staff named Alyssa, Ashley, Lily, and Mike earn repeated praise for their warmth, patience, and willingness to help tenants navigate leasing, payments, and maintenance requests. Residents highlight spotless units, well-kept amenities, and a peaceful community feel, with maintenance responding quickly to work orders. Minor hiccups include a faulty gate sensor and past communication lags, though management has improved on the latter.

Luxury Apartments

The Brentwood Apartments

#342

60

The Brentwood Apartments

3.8(58)✓ Google-verified

Staff warmth and clean common areas draw tenants in, but the building's shortcomings quickly undermine the luxury promise. Reviewers praise Devin, Lorena, Monica and other team members for genuine care, and many cite the quiet location close to downtown and functioning pool and fitness amenities. The fabric of the experience crumbles once you move in. Structural defects (wall cracks, sewage odors, peeling floors), pervasive security lapses (stolen bikes and cars, broken FOB gates, abandoned broken-down vehicles), and acoustic failures (neighbors' noise penetrates easily, doors slam) dominate complaint volume. Pest issues persist even after multiple treatments. Multiple residents report management's defensive stance when problems surface, and documented instances of unit entry without notice add to trust erosion.

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The James on Grand Avenue

#343

62

The James on Grand Avenue

3.8(104)✓ Google-verifiedPublishes prices

The James draws praise for helpful leasing staff, responsive maintenance, and fair pricing for newer units in a convenient North Austin location. However, reviews flag significant frustration over noisy tenants (especially at the pool on weekends), roach infestations, a frequently broken elevator, and poor neighbor behavior like pet waste and vandalism. Quality of life depends heavily on which neighbors you get.

Luxury ApartmentsAffordable & Section 8 HousingStudent Housing

Cascades at Onion Creek Apartments

#344

73

Cascades at Onion Creek Apartments

4.5(113)✓ Google-verified

Most residents report clean, spacious units with responsive maintenance and welcoming staff, but serious issues plague long-term renters: deposit refunds take months, vehicle towing happens despite registration, theft occurs with little follow-up, and office communication deteriorates. Short-term renters praise the move-in experience; longer-term tenants describe frustration with policies, security, and management responsiveness.

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Heights at the Cameron

#345

61

Heights at the Cameron

4.0(40)✓ Google-verified

Leasing staff Claudia and Yunier stand out for patience with applicants facing credit challenges or homelessness. Recent reviews highlight fast maintenance under Leticia. However, older complaints detail pest problems, three-month maintenance delays, and difficulty reaching management by phone. The property appears to have changed hands or improved leadership.

Luxury Apartments

Bartz Ranch

#346

67

Bartz Ranch

4.0(140)✓ Google-verifiedPublishes prices

Five years of strong resident loyalty sits alongside serious frustration. Regular renters praise Shawn, Debby, and Molly by name for swift maintenance and genuine care, citing clean units, well-kept pool and gym, and a quiet community. Yet newer complaints highlight a darker pattern: unresolved washing machine failures after five tickets, security deposits held beyond 30 days, and flat refusal to return $600-700 application fees when leases fall through. Paint peeling and thin walls draw note. The divide between longtime residents and those who hit billing or repair snags is sharp. Three named staff members earn consistent praise for responsiveness and personal attention. Maintenance appears quick on routine work, but systemic issues (failed appliance repairs, fee retention) suggest management problems at the administrative level rather than on-site team limits.

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Chevy Chase Apartments

#347

65

Chevy Chase Apartments

3.9(350)✓ Google-verified

Chevy Chase draws praise for its leasing team's helpfulness and spacious layouts, but resident reviews reveal persistent, serious problems: widespread roach infestations that survive fumigation, roof leaks that cause structural damage, washers broken more often than functional, and amenities with hours that don't match working schedules. A handful of five-star reviews credit staff like Ivani and Araceli for their kindness, yet far more tenants report frustration with management inconsistency, incomplete repairs, disputed move-out charges, and deceptive pricing during tours. Maintenance responds to calls but patches symptoms rather than fixes root causes. Staff conduct matters: one leasing agent's coldness to a visitor with mobility aids, combined with examples of rude corporate management, contrasts sharply with the genuine warmth of others. Pest control is unreliable, laundry is unreliable, the pool stayed closed for entire summers, and residents felt they had to document everything to protect themselves. Walk-throughs matter here.

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The Martingale

#348

71

The Martingale

4.2(201)✓ Google-verifiedPublishes prices

Staff members like Shannon, Jackie, Chantel, and Averie earn consistent praise for patient, thorough help during applications and move-ins. Residents enjoy spacious units, clean common areas, and responsive day-to-day service. However, two substantial complaints surface: unexpected move-out fees inflating final bills despite careful upkeep, and misleading promotions (free weeks promised verbally then retracted at signing). Building security and common-area maintenance have also deteriorated, with broken doors, package theft, and floors soiled by pets-issues some attribute to recent management changes. Strengths are strongest at first contact and ongoing day-to-day support; weaknesses emerge at lease end and during promotional negotiations. For those aware of the move-out fee structure and careful about lease terms before signing, the leasing and community experience is strong. For those expecting straightforward move-out procedures or taking promotions at face value, frustration is common.

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Toscana

#349

66

Toscana

3.9(326)✓ Google-verified

Toscana draws praise for its active community, friendly maintenance staff, and amenities, but recent reviews reveal a divide: long-term tenants report crumbling infrastructure, unresolved pest problems, and radio silence from the leasing office on major repair requests, while newcomers celebrate events, responsive service, and good value. The complex shines on individual interactions but struggles with systemic maintenance and administrative accountability.

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Astra Avery Ranch

#350

66

Astra Avery Ranch

3.9(145)✓ Google-verified

Residents praise the leasing team (Shabana, Chris, Elysa named often) for attentive service and the grounds for cleanliness and amenities, with recent management changes noted as an improvement. Persistent complaints center on thin floors letting sound through, recurring plumbing clogs in shared lines, and management's slow response to problems like pest infestations and neighbor noise, with some feeling the "luxury" label misleads about actual living quality.

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Creekstone

#351

64

Creekstone

3.8(139)✓ Google-verified

Creekstone appeals strongly to those seeking quiet, safe surroundings with quality finishes. Manager Eliza Matos and leasing staff like Anthony Queen and Helen earn consistent praise for professionalism and care. Units feel spacious with solid water pressure and natural light. However, persistent pest complaints (roaches, rodents) dominate negative reviews, with residents reporting month-long unresolved infestations despite paid pest control fees. Slow work order completion, murky pool conditions, and late-night guest noise also surface repeatedly. The split between five-star and one/two-star reviews suggests experience varies sharply by unit, timing, and management response.

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NoA on McNeil Townhomes + Flats

#352

66

NoA on McNeil Townhomes + Flats

3.7(130)✓ Google-verified

Most residents praise the leasing and maintenance staff for quick problem-solving and genuine care. The community is quiet with spacious townhomes and garages, renovated interiors, and grounds kept clean. Noise from upstairs neighbors is common, as are bugs (ants, roaches, spiders); AC bills run high, and emergency weekend support is inconsistent.

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Woodchase Apartments

#353

72

Woodchase Apartments

4.1(155)✓ Google-verified

Most long-term residents praise the property for its quiet setting, quick maintenance response, and staff who genuinely seem to care about tenant wellbeing. The complex hosts regular community events and maintains grounds well. However, newer complaints about deposit disputes and how management handles contractor mishaps suggest a gap between frontline staff performance and leadership accountability. Staff members like Iris, Desiray, Alyssa, Rudy, and Nick are repeatedly named for their helpfulness, though the same Alyssa faces criticism for miscommunicating policy and refusing to refund a deposit after admitting fault. Long-term residents report feeling safe and having the support they need; prospective tenants should know disputes may not be resolved in their favor.

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The Beacon at Pfluger Farm

#354

62

The Beacon at Pfluger Farm

3.8(90)✓ Google-verified

Beacon's reputation pivots sharply around management changes. Under the newest team (led by Jourdan, Morgan, and Zaire), residents report swift problem resolution and genuine care that prompted renewals. Maintenance staff including Angelo earn consistent praise for speed and professionalism. Yet complaints from the prior Valiant Residential period linger: AC fixes that don't stick, unmaintained shared spaces, and a perceived decline in community quality and tenant standards that older residents still mourn.

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Cadena at the Falls

#355

72

Cadena at the Falls

4.5(98)✓ Google-verified

Strong staff and maintenance keep many residents happy, with Julio, Jerry, Saira, and Miranda earning consistent praise for speed, care, and genuine engagement. The 4.5-star average masks a sharp divide: 85 percent five-star reviews celebrate community events, modern finishes, and swift problem-solving, while the one and two-star tier reports systemic failures that management never fully resolves. Residents who hit issues with building defects, water quality, electrical problems, or lease administration describe months of run-around, being stonewalled on move-out charges, and a property that feels rushed to market despite its fresh appearance. Unit construction is their weakest link. Reviewers describe cork-board door frames, unsealed cabinet gaps letting pests in, floors settling within months, and appliances tied to faulty circuits that engineers can only partially fix. Noise complaints suggest thin floor and wall assemblies are insufficient for a luxury market. Management's written promises often evaporate; one tenant pursued four follow-up calls over three weeks for a move-out ledger while an assistant manager blamed IT issues repeatedly. The 60-day lease-break fee, held to seem firm despite the complex's own turnover pressure, aggravates already-strained move-out experiences.

Luxury Apartments

The Met

#356

72

The Met

4.5(97)✓ Google-verified

Residents consistently praise the Met's staff, especially leasing agents Hannah, Edith, and Noah, for a smooth move-in and attentive service throughout tenancy. The property's pool and gym rank highly, and unit finishes are thoughtfully done. However, a substantial segment reports serious soundproofing problems, particularly on the north side where warehouse noise and garbage trucks create ongoing disturbance. Parking policies are also contentious: towing fees and daily guest registration feel punitive compared to nearby competitors. Management is aware of noise issues but does not disclose them proactively during tours.

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422 at the Lake

#357

61

422 at the Lake

3.6(189)✓ Google-verified

422 at the Lake delivers on location and public amenities but stumbles on the everyday experience. The building's three elevators are routinely out of service for weeks; residents report waits of five minutes even when working, and one unit broke down for three to four months. Hallway carpets are stained, some areas smell persistently of urine or sewage, and maintenance commitments made at lease-signing have gone unfinished for a year. Package theft is constant, car break-ins documented in blind spots, and security gaps allow homeless residents in stairwells and electrical closets. Staff like Ryan, Diana, and Rashaud earn consistent praise for leasing tours and repairs. The pool, rooftop deck, and gym are genuinely well kept. But residents who step past the lobby into daily life find a gap between what's promised and what's maintained. AC failures, slow repairs, $10 guest parking, and a building that deteriorates into noise and odor the higher you go make the prime South Austin location feel less like a draw and more like a trap for many who sign.

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Onion Creek Luxury Apartments

#358

59

Onion Creek Luxury Apartments

3.4(280)✓ Google-verified

Long-term residents praise responsive maintenance, especially staff members like Mary Lou and Marissa, and value the spacious floor plans and clean grounds. Many renew leases repeatedly. However, departing tenants report unexpected charges at lease end and feel blindsided by damage assessments, while others cite management's failure to address disruptive neighbors despite evidence, delayed repairs (such as AC refrigerant refills instead of replacement), and security gaps including open gates and vehicle theft.

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Bridge at Eastside

#359

72

Bridge at Eastside

4.3(212)✓ Google-verified

Residents who arrived before the Bridge takeover in summer 2026 consistently praise the location near downtown, fast maintenance, and standout staff members like Gabe and Chris. Since Bridge acquired the property from AMLI, multiple critical systems have failed simultaneously: no online rent portal for weeks, gates left open, package room overwhelmed, water shut-offs without clear notice, and fob access down. The tone shifted sharply too; management now sends threat-heavy mass emails about violations while struggling to fix basic infrastructure. Staff like Gabe remain deeply appreciated and handle problems individually. However, structural issues from the transition-understaffing, poor advance planning, and a perceived shift from community-oriented to enforcement-focused communication-have driven one-star reviews from long-term residents. Several reviewers note they would reconsider if Bridge stabilizes operations.

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The Breakers On The Lake

#360

72

The Breakers On The Lake

4.0(79)✓ Google-verified

Residents consistently praise the lakeside location, responsive maintenance team, and tight-knit community culture. Staff, particularly leasing manager Paige, earn repeated mentions for genuine care and quick problem-solving; most maintenance issues resolve same-day or next-day.

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Alvante at Pecan

#361

66

Alvante at Pecan

3.9(151)✓ Google-verified

Most reviews celebrate the Trapeze coffee shop, leasing staff like Sterling and Jenni, and maintenance technician Dante Curry's dedication. But several recent complaints describe severe maintenance backlogs (month-long waits for basic repairs), unresolved pest infestations, and poor communication from management-a stark contrast that suggests inconsistent service delivery across the community.

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Parkside at Round Rock

#362

66

Parkside at Round Rock

3.9(286)✓ Google-verified

Most residents praise a caring, responsive staff and quality maintenance, with Eric and Katelyn highlighted by name. Amenities like the pool and gym draw consistent approval. However, a vocal minority reports serious move-out disputes over carpet and paint charges that felt unjust, plus earlier complaints of pest issues, trash delays, and theft. The gap between five-star and one-star reviews reflects real differences in how the complex handles disputes and standards enforcement. Move-out experiences vary sharply. Some leave happily; others describe aggressive charges for normal wear despite a clean lease record. When residents pushed back, management's tone reportedly became dismissive rather than collaborative. Unit turnover cleanliness and pest control appear inconsistent across the property.

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44 South

#363

72

44 South

4.0(301)✓ Google-verified

Living at 44 South brings consistent praise for staff attentiveness and fast maintenance turnarounds. Residents highlight the modern finishes, resort-style pool, and proximity to downtown Austin and South Congress as major draws. However, car break-ins despite gated parking, surprise convenience fees on rent, and occasional noise complaints temper the experience for some tenants over a 2-3 year stretch. The leasing team (especially Jared, Fallon, Freddy) earns repeated mention for going above and beyond during tours and lease approval. Maintenance staff like Val, Dominic, and Philip respond quickly and explain their work. Package security appears improved with front desk holding. The South Austin location near Lady Bird Lake and dog parks appeals to long-term residents.

Luxury Apartments

Sabina

#364

72

Sabina

3.9(218)✓ Google-verified

Sabina offers clean, well-maintained apartments with strong staff engagement and frequent resident events. Most residents praise the leasing and maintenance teams' responsiveness and friendliness. However, recent elevator issues and one well-documented leasing agent encounter involving pricing confusion and unit availability misinformation created friction for prospective residents. The community regularly hosts vendor events (especially with Pivot Partners catering), which reviewers consistently highlight as a draw. Location near UT Austin and downtown is a plus for student and young professional tenants. Staff like Brenda, Ellie, and the front desk team earn specific praise for patience and attention to detail.

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Lakeline Crossing Apartments

#365

66

Lakeline Crossing Apartments

3.9(526)✓ Google-verified

Lakeline Crossing draws strong loyalty from residents who appreciate the office team's warmth and maintenance crew's visible presence on the property. Serious concerns emerge around move-out billing practices, particularly unexpected four-figure charges for minor notice delays, coupled with reported difficulties getting management to listen or negotiate when residents dispute fees or encounter maintenance delays. Reviewers also flag noisy nights, dirty fixtures, and slow repairs unless residents escalate formally. The property attracts two distinct voices: those who feel welcomed and cared for, and those who experienced aggressive financial policies and communication breakdowns during disputes.

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Presidium Tech Ridge Apartments

#366

61

Presidium Tech Ridge Apartments

3.6(131)✓ Google-verified

New residents often encounter sleek units and attentive staff, but this honeymoon fades quickly. The persistent complaints center on management becoming unresponsive once you move in, maintenance delays stretching into months for basic fixes, and common areas (pool, dog park, BBQ) deteriorating without consistent upkeep. Rent exceeds $1,500 a month for what reviewers call substandard care and accountability. The complex lists luxury amenities but falls short on delivery. Staff members like Alondra, Bailey, Danna, and Ezequiel receive individual praise, yet the office phone goes unanswered, after-hours emergencies route to voicemail, and promised same-day repairs fail to appear. One resident spent ten months without bathroom lights; another waited over eight months for an EV charger to be serviced. Multiple reviewers warn against leaving honest reviews while still a tenant, citing staff retaliation.

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The Langdon at Walnut Park

#367

70

The Langdon at Walnut Park

4.2(245)✓ Google-verified

New arrivals praise the tour experience and the property's natural surroundings, amenities like the sauna and dog park, and the stained concrete finishes. Long-term residents report a sharp divide: when leasing staff and maintenance technicians like David and Christopher deliver, they shine, but office management (especially the assistant manager) deflects complaints, hides behind AI phone systems, and ignores email. Water damage, mold, aging appliances, and aggressive rent hikes (reported jump from $2,085 to $2,700 on renewal, no four-month terms) fuel a frustration that corporate leadership appears unwilling to address. The property itself is beautiful and the front-desk staff genuinely helpful. But residents cite a pattern: minor issues become major ones because management avoids accountability, maintenance stonewalls problems, and the leasing office becomes unreachable when you need answers most. Several long-term residents feel pressured into renewal decisions by intentional delays, and at least one suspects foul play in the timing.

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Still Waters

#368

70

Still Waters

4.2(240)✓ Google-verifiedPublishes prices

Maintenance and leasing staff earn consistent praise for speed, friendliness, and going above and beyond. Miguel Cuevas, Miguel Soto, Junior, and Lizzy are named repeatedly for quick turnarounds and genuine care. Pools and grounds appeal to long-term renters who value the location near Southpark Meadows. However, serious complaints stack up: mold in units on move-in, security gaps (unlocked doors, car thefts despite guards), German cockroaches and mosquitoes, inconsistent policy enforcement, surprise move-out charges for pre-existing issues, and slow or dismissive responses to formal complaints. Management shifts support suddenly and unpredictably.

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Bexley at Silverado

#369

65

Bexley at Silverado

3.9(147)✓ Google-verified

Bexley Silverado divides sharply between residents thrilled with the leasing team and grounds and those frustrated by move-in defects and management responsiveness. Early months deliver friendly staff (Maddy and Troi stand out) and well-kept common areas, but serious problems emerge: broken appliances on arrival, dirty unit conditions, safety gaps like unlit walkways, and maintenance tickets that close without explanation. Recent management changes and avoidance of direct communication have escalated concerns, leaving some residents feeling unsupported through legitimate issues.

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Corazon

#370

71

Corazon

4.2(404)✓ Google-verifiedPublishes prices

Corazon divides residents sharply: those who stay praise the leasing team, maintenance speed, and genuine community vibe built through events, while others endure repeated system failures-fire alarms triggering at night, elevators broken for weeks-that create a wear and frustration. The location and staff warmth clearly matter most to satisfied residents, but infrastructure problems and unchecked package theft undercut the luxury pitch. Named staff like Hannah, Aubrey, Jeremy, and maintenance technician Charlie emerge as the main draw; their responsiveness turns what reviewers acknowledge is an older building into a place people choose to stay. The tension lies in whether engaged staff and social programming can offset operational breakdowns that hit residents in practical, sleep-disrupting ways.

Luxury Apartments

Rocking Horse Ranch

#371

71

Rocking Horse Ranch

3.8(199)✓ Google-verifiedPublishes prices

Long-term residents consistently praise the mix of maintained grounds, attentive management, and nearby shopping. Staff members like JC or Julio are named for their helpfulness. Most overlook age-related repairs or occasional pest issues near the creek as normal tradeoffs for reasonable rent and a stable community. Strengths include two pools, nature trail access, and a diverse resident base. The move-in process is described as smooth. Some note being in Round Rock with easy I-35 access; HEB and dining are walkable. Pet-friendly options and varied floor plans (including ones with large patios and storage) appeal to families and long-term renters who value consistency over newness.

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Wilder

#372

70

Wilder

4.1(336)✓ Google-verified

Strong maintenance crew and well-appointed apartments draw consistent praise, with Fred, Raul, and Alex earning individual recognition for prompt repairs. Spacious layouts, amenities including a recently upgraded gym, pool, dog park, and dog wash appeal to pet owners and fitness-focused residents. The shift to new management has created a divide: while move-in specials and friendly leasing staff like Amy are noted, office phone communication has become a widespread frustration, with residents reporting calls going unanswered and voicemails ignored even when police investigating theft requested footage access. Pest problems at move-in and during occupancy, construction delays on the pool (8-10 months, with no fee adjustment), water damage from building flaws, and package theft from a "secure" room are recurring complaints that undermine confidence in management oversight.

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Villages at the Domain

#373

60

Villages at the Domain

3.5(291)✓ Google-verifiedPublishes prices

The Domain location is walkable to shops and restaurants, and staff like Herme and Jasmine consistently earn praise for quick help. Maintenance responds fast, the community stays clean, and rents undercut rivals in the area. But fire alarms malfunction nightly at 1-3 AM for 20+ minutes, waking residents repeatedly. Units age visibly, appliances break easily, elevators sometimes stick, and parking requires long walks or limits guest passes to 15 monthly. One tenant described confrontational handling of rent disputes and transfer requests.

Luxury Apartments

High Oaks

#374

60

High Oaks

3.5(146)✓ Google-verified

Long-term residents praise staff responsiveness and the natural setting, though move-in conditions and pest management remain serious pain points. A small group of staff members (Brooke, Ambrosio, Caleb, Rodriguez) earns consistent mention for going beyond expectations, yet several tenants report negligent move-ins, persistent roach problems the pest control contractor struggles to solve, and property managers who deny or deflect complaints. The 51% five-star to 35% one/two-star split reflects this divide: people either find genuine community and quick repairs, or face broken appliances, locked-out keypads, and pest issues they cannot resolve.

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Alloy

#375

66

Alloy

4.1(85)✓ Google-verified

Alloy delivers on location and hospitality during leasing, with staff like Shyrie and Carson earning consistent praise for going above and beyond. Residents love the walkable neighborhood, underground garage, and quick maintenance turnarounds when issues are reported. However, the experience splinters after move-in. Long-term tenants report escalating problems: unreliable trash pickup despite paying for the service, broken elevators staying down for weeks, pest infestations normalized by staff, and a leasing team that grows dismissive or absent rather than engaged. The gap between advertised luxury and what residents actually experience-combined with premium pricing-fuels frustration and a sense that management has checked out. Staff turnover appears to coincide with customer satisfaction drops. Early interactions with named team members like Miranda and Abriana started positively but deteriorated into ignoring calls, offering non-solutions (moving units instead of fixing problems), and dismissing documented concerns. Residents describe the building as increasingly unsecured (broken gates, open entrances) and plagued by lingering infrastructure failures, making the high rent feel unjustified.

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River Stone Ranch

#376

71

River Stone Ranch

3.8(311)✓ Google-verified

Residents consistently praise the responsive maintenance team, named staff members who go above and beyond, and a lively calendar of community events that foster real friendships among neighbors. The location near Sunset Valley and the greenbelt trail appeals to those wanting quick downtown access without urban noise. Staff like Mersadies, Joey, and Rob are named repeatedly for warm personal attention, though one resident flagged inconsistent performance, and a single report cited pet waste neglect warranting attention. The complex balances upscale finishes (wood burning fireplaces, updated units) with genuinely affordable pricing for the area, attracting residents who've rejected pricier communities. Pool parties, brunch events, bingo nights, and happy hours sustain engagement. Leasing staff follow up personally during touring, and the office addresses issues by name rather than form.

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Alara North Burnet

#377

73

Alara North Burnet

4.1(169)✓ Google-verified

Staff, especially manager Eva, are known for responsive care and smooth move-ins. Most residents stay years and feel safe. One severe complaint documents roaches, ants, and water problems on move-in; the deposit was not refunded despite evidence. Infrastructure gaps like broken back gates and intermittent hot water undercut the strong management reputation.

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Agave Falls Apartments

#378

59

Agave Falls Apartments

3.3(289)✓ Google-verified

Strong staff and quick move-ins earn five-star praise, yet long-term residents report serious decline: mold damage, mice infestations from HVAC, heaps of trash, broken glass, and an office that ignores emails and takes weeks on non-standard repairs. Newer residents praise clean pools and modern amenities; those who stayed multiple years describe a community that felt nice in 2022 but deteriorated into a place they ultimately left.

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Laurel

#379

66

Laurel

4.0(118)✓ Google-verified

Laurel splits starkly between recent positive and increasingly negative resident experiences. A core group describes responsive management, quick maintenance, and solid amenities; multiple long-term residents report a sharp decline since mid-2025, with mounting roach problems, staff turnover, and broken communication channels making renewal and repairs frustrating. Management appears stretched or changing hands. Pest control visits happen repeatedly without lasting results. Lease amendments stall for months despite promises. The property markets luxury positioning but residents note premium rent paired with maintenance backlog and structural issues (water pressure, washer residue, ceiling leaks). Prospective renters should tour with eyes on pest conditions and test office responsiveness directly.

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The Arbors of Wells Branch

#380

64

The Arbors of Wells Branch

3.8(236)✓ Google-verifiedPublishes prices

Leasing staff like Julissa Torres and Tila draw consistent praise for patience and problem-solving, and maintenance responds quickly to emergencies. However, repeated water shutoffs, electrical outages, pest problems, and the mandatory BILT payment system frustrate residents; some report broken fixtures, dirty units, and trash across the property. The complex offers solid amenities but operational and repair issues create a sharp divide between smooth move-ins and troubled tenancies. Staff responsiveness masks deeper maintenance and management gaps. Emergency calls get answered promptly, yet routine repairs drag and office hours feel limited. Residents stuck with pest infestations and utility disruptions report feeling ignored; those praising the community tend to mention only leasing interactions, not long-term living conditions.

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The Creek Apartments

#381

64

The Creek Apartments

3.8(226)✓ Google-verified

Staff warmth draws praise from some residents, especially property manager Charlotte and maintenance response times. However, repeated complaints about mold, roaches, mice, and dirty move-in units undermine the community's appeal. Security lapses, communication delays, and thin-walled construction are cited alongside concerns about pet waste management and uneven rule enforcement.

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Village Oaks

#382

59

Village Oaks

3.2(196)✓ Google-verifiedPublishes prices

Residents describe starkly different experiences. Those working with leasing agent Samone and the maintenance team report smooth moves and responsive support. Yet serious complaints recur: unreliable hot water from shared boilers, pest infestations taking weeks to address, aging units with failing AC, and families facing evictions amid poor document handling. The 3.2 rating reflects this divide, with roughly equal shares of five-star and one-two-star reviews.

Luxury Apartments

Oasis at Round Rock

#383

61

Oasis at Round Rock

4.3(20)✓ Google-verified

Reviewers consistently praise the modern design, spacious floor plans, and leasing staff-particularly Faith, Maidy, and Christian-who earn repeated thanks for smooth tours and move-ins. Early residents report significant frustration: the pool and gym promised by June remained unfinished months later while fees continued; electrical outlets and toilet hardware failed; ants appeared daily; and yard turf installations were left incomplete. Communication proved inconsistent, with management sending frequent reminders about parking but little clarity on delayed amenities. The property's newness cuts both ways. Units feel attractive and airy, and the townhome layout appealed enough to draw comparisons with high-end single-family living. Yet construction shortcuts appear evident-shorted outlets, water-leaking vents, holes admitting pests-suggesting rushed inspections. Some residents felt misled during tours about completion dates and what was included.

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401 Teravista

#384

61

401 Teravista

3.6(203)✓ Google-verified

Staff warmth masks deeper service failures. Praised maintenance workers like David and the newer management team under Lauren show genuine care, and residents consistently highlight safe grounds, clean common areas, and strong amenities. Yet move-in experiences reveal a troubling pattern: billing glitches with concessions go unresolved for weeks, unresponsive office staff hide behind an automated system, and unit issues (AC leaks, flooding) linger for days or months. Security gates remain broken years after promised fixes, package theft is common, and soundproofing is inadequate. While recent management changes show promise on trash and communication, the complex's track record on maintenance responsiveness and administrative competence remains unreliable for new and existing residents. Recent leadership under Lauren has begun addressing longstanding dumpster overflow and engagement issues, yet these improvements have not yet bridged a deeper trust gap. The complex charges premium rent for amenities but frequently closes or delays them without notice. Applicants report rushed tours, aggressive leasing tactics, and unclear denial processes. For those prioritizing friendly faces and nice pools, 401 Teravista appeals; for those needing prompt, transparent service and reliable problem-solving, the reviews suggest looking elsewhere nearby.

Luxury ApartmentsStudent HousingAffordable & Section 8 Housing

Blu Apartments

#385

71

Blu Apartments

3.9(296)✓ Google-verifiedPublishes prices

Blu's leasing team earns consistent praise for warmth and professionalism, making first impressions strong. The property offers solid value with functional amenities and responsive management, though some residents report maintenance problems, building age, and deposit refund confusion that undercut the otherwise welcoming experience. Units include in-home washers and dryers. Staff like Yudi, Carmen, Ady, and Bailey are named repeatedly for handling applications and tours with care. A handful of residents describe persistent moisture damage and slow repairs, raising questions about follow-through.

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Hollybrook Ranch

#386

65

Hollybrook Ranch

3.9(137)✓ Google-verifiedPublishes prices

Long-term residents credit Samir, Nakisa, and Mike by name for making their stay feel like home, citing swift AC repairs and attentive maintenance within 24 hours. Yet recent complaints describe a complex in transition: a management change mid-year sparked visible decline, with slow fixes on AC and toilets, parking chaos that triggered unfair late-night towing, and higher rates despite construction noise. Rude office staff and language barriers during inquiry calls have also damaged first impressions. Pet owners and newcomers face cleanliness issues in green areas and limited notice windows for repairs; one Spanish-speaking caller was hung up on twice. Longer-term residents from earlier periods praise the property's responsiveness, but the shift suggests operational consistency has become a gamble depending on who handles your request.

Luxury ApartmentsStudent HousingAffordable & Section 8 Housing

Villas of Mason Hills

#387

65

Villas of Mason Hills

4.2(43)✓ Google-verified

Residents praise the quiet, house-like setting with private yards and modern finishes, and several note excellent maintenance staff. However, reviews reveal a widening gap between initial and current management quality. Long wait times for repairs, unanswered calls, and unresolved issues like electrical faults dominate recent complaints, with residents reporting management avoidance and a shift toward purely transactional interactions.

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Bell Southpark Apartments

#388

69

Bell Southpark Apartments

4.2(1337)✓ Google-verified

Bell Southpark draws residents with attractive finishes and a strong location near Southpark Meadows and I-35, but quickly disappoints on follow-through. Management prioritizes cosmetic updates over core issues: packages vanish from broken lockers, trash sits overflowing despite valet fees, noise complaints go unresolved for months, and gates remain propped open. Tenants face reactive staff who enforce strict parking and trash rules against residents but appear indifferent to their own service failures. A new corporate ownership has shifted the tone from approachable to transactional, with opaque policies (guest limits, equipment availability, clubhouse capacity restrictions) discovered only after lease signing. Alberto Lopez and Hunter in leasing stand out for genuine responsiveness, yet they cannot offset the broader pattern: late payment issues met with steep fees and confusing payment systems; security failures acknowledged but unchanged; pests, fleas, and roaches treated with surface fixes rather than prevention. Reviewers who stayed longest describe a sharp decline once management changed, and many cite the gap between glossy tours and grim reality as the breaking point.

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Cedar Heights Apartments

#389

69

Cedar Heights Apartments

4.4(69)✓ Google-verifiedPublishes prices

Cedar Heights draws praise for its new, well-maintained interiors, generous amenities (pickleball courts, pool, dog park, fitness center), and a handful of exceptionally attentive staff members, particularly Jessie and Mary. The peaceful setting and convenient Southeast Austin location appeal to residents seeking tranquility. However, thin walls and ceilings transmit neighbor noise and late-night disturbances, and management responsiveness is inconsistent. Some residents have encountered dismissive leasing agents, while others report months-long delays in elevator repairs and unanswered emails, particularly during move-outs. Build quality on fixtures and cabinetry feels basic for a luxury property. New residents and those on lower floors generally report positive experiences. Prospective tenants should ask specifically about current building maintenance issues and test the leasing office's responsiveness before signing, especially if noise sensitivity or reliable maintenance are priorities.

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The Goodwin

#390

67

The Goodwin

4.1(110)✓ Google-verifiedPublishes prices

Strong leasing team experience contrasts sharply with recurring operational failures. Multiple reviewers praise Karolina, Cara, and Paige for patient, thorough tours and smooth check-ins; new management is credited with fixing elevators, the garage gate, and common-area cleanliness. Yet long-standing complaints dominate: fire alarms at odd hours, elevator downtime (repeatedly broken), garage door malfunctions, chronic hot-water shortages, roaches, and trash chutes that overflow into hallways. One reviewer reported being required to sign an NDA to break a lease, leaving charges disputed months after move-out. The building's physical bones seem solid (high ceilings praised, individual units appealing), and amenities are genuinely premium. But systemic maintenance gaps, poor neighbor-enforcement (dog urine in elevators, uncurbed pets, fast driving), and water-damage patches suggest ongoing construction debt. Recent management changes show promise, yet the texture of daily living remains frustrated: fire alarms interrupting sleep, damp dog park, flooded lobby during rain, rotisserie-style staff turnover, and internet locked to one provider.

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Perch

#391

67

Perch

4.1(127)✓ Google-verified

Perch attracts residents who value upscale design and community spaces, with staff-especially Nicholas, Patrick, and Emily-earning consistent praise for smooth leasing and responsive service. The grounds, pool, and Golden Hour bar create an appealing retreat feel. However, serious infrastructure problems undermine the luxury positioning. Chronic WiFi failures (provided by WhiteSky) make work-from-home untenable; poor sound insulation means neighbors' conversations and footsteps carry freely; parking is both tight and policed aggressively, with frequent towing complaints; and roaches and other pests recur despite treatments. Hot water inconsistency and unclear lease terms add to resident frustration. The gap between amenity quality and core utility reliability drives price-sensitive critics to call it overpriced for what residents actually experience daily.

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The Joplin at Crestview Apartments

#392

56 low data

The Joplin at Crestview Apartments

3.5(74)✓ Google-verifiedPublishes prices

The complex attracts budget-conscious renters with studio units starting at $869, and the office staff (particularly Jacqueline, Brenda, and Milagros) are consistently praised as kind and attentive. However, residents report chronic maintenance delays, ongoing roach problems despite monthly pest fees, a drained pool closed for over two years, unresponsive phone lines, and billing confusion tied to multiple management changes, raising honest questions about whether repairs actually happen and whether promises made during tours hold up after move-in.

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The Vineyard

#393

60

The Vineyard

3.6(278)✓ Google-verified

Half the reviews praise the leasing team (Patricia, Érica, Nancy) and the property's appearance, but a sharp divide emerges after move-in. The other half report persistent management failures: voicemails go unanswered, promises made by staff are later denied without written proof, and repeated complaints about loud music at odd hours, unparkable handicap spaces, and filthy stairwells receive no real action. One resident noted the complex dropped from 4.5 to 3.5 stars over time, with residents leaving due to unresolved issues. A technician named Hernán fixed an electrical problem quickly, but post-lease support feels non-existent. Leasing staff shine individually, yet the office system breaks down: a resident paid $720 in towing fees after staff promised to contact the towing company, only to be told later there was no "proof." Another was charged $1,000 for late non-renewal because an email went unacknowledged. The complex clearly excels at the tour and application stage but struggles to track, honor, or act on tenant concerns once keys are handed over.

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Eryngo Hills

#394

59

Eryngo Hills

3.4(173)✓ Google-verified

Half the reviews give five stars, praising fast maintenance fixes and staff like Melissa and Chris; the other half report weeks-long delays, mold, air conditioning failures, and management dismissing complaints. A recent management change (Avita Property Management took over four months ago) appears to have split the community: some residents see improvements and security patrols, while others document persistent failures that prompted Austin Code inspections and claims of habitual violations. Staff names appearing repeatedly (Melissa, Meliza, Chris, Janio, Mikayla, Lanna) suggest inconsistent execution by individuals rather than systems. AC, plumbing, and pest control dominate complaints; when maintenance does respond, it can be swift. One negative review turned into an altercation where a manager allegedly offered to fight a resident outside the office, raising serious management concerns.

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#395

56 low data

Round Rock Oak Grove Apartments

4.0(9)✓ Google-verified

Most recent reviews praise the quiet setting and management responsiveness since ownership changed in 2023. Review history is thin and spans years, limiting broader detail.

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Calder Apartments

#396

60

Calder Apartments

3.7(341)✓ Google-verified

Strong on-site maintenance talent shows up when called, with several tenants naming Juan and a new maintenance staffer by their professionalism and responsiveness. However, the property faces persistent infrastructure problems that management hasn't resolved: roach infestations worsening over months, sleep-disrupting noise with police called three times in a week, a green-mildewed pool that gave children eye infections, and a single treadmill gym. Office staff behavior divides sharply; some leasing agents (Ayannia, Michelle Torres, Ian) receive genuine praise, while others are described as dismissive and disrespectful, particularly when rent payment or referral issues arise. Multiple residents report complaints ignored, canceled maintenance appointments without rescheduling, and months-long failures on mail access and package lockers. At this price point, tenants expect management to resolve complaints beyond generic responses. The disconnect between well-liked individual staff members and reported systemic failures, combined with three ownership changes in 16 months, suggests organizational instability. Positive reviews skew toward first impressions and single transactions; negative ones stem from months-long living conditions and unmet commitments.

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Terrastone Travesia Apartments

#397

60

Terrastone Travesia Apartments

3.7(205)✓ Google-verifiedPublishes prices

Terrastone draws strong praise for its green spaces, friendly leasing staff (notably Florita), and upkeep during occupancy. However, tenants report serious friction at move-out: mysterious fees, delayed refund discussions, and incorrect rental history reporting that damaged future applications. Maintenance complaints linger unresolved. Current residents rate the experience well; former tenants often feel mishandled.

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Trinity Estancia

#398

70

Trinity Estancia

4.6(48)✓ Google-verified

Strong maintenance and leasing teams earn consistent praise for responsiveness and patience through move-in. Isaiah, Rick, Beto, Russell, and Nathalia are named repeatedly for going the extra mile. However, recent complaints about property management paint a troubling picture: residents report dismissive communication, unresolved concerns about pests, and confrontational interactions when seeking help. The contrast suggests staff excellence at ground level but a management dysfunction that leaves some residents feeling trapped and unheard. The complex itself appeals to budget-conscious renters seeking new construction with real amenities in South Austin. But prospective tenants should be aware of significant gaps in how complaints get handled. One reviewer noted the property is brand new with prices that don't match luxury tier elsewhere in Austin, which supports the value proposition. Pest sightings despite newness, and management's apparent avoidance of resident escalations, raise red flags about accountability.

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The Jordan at Mueller Apartments

#399

70 low data

The Jordan at Mueller Apartments

4.4(44)✓ Google-verifiedPublishes prices

Residents consistently praise the management team (Lisa, Bryan, Jake) for listening and solving problems quickly. Spacious floor plans, green building design, and community programs draw families; maintenance shows up the same day on requests.

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Highland Flats

#400

56 low data

Highland Flats

4.1(17)✓ Google-verified

Highland Flats draws praise for its Highland location near shops, restaurants, and trails, plus responsive management who handle issues quickly. Unit sizes are compact but rents fit student budgets; most find the community quiet and welcoming, though one reviewer reported noise.

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Last updated 2026-09-22