Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-28.
The property draws high praise for its landscaping, amenities (sauna, gym, pool), and certain staff members who shine during tours and maintenance visits. However, residents report serious friction: the AI phone system makes it nearly impossible to reach the office for maintenance or emergencies, lease renewals involve unexplained delays and sudden rent jumps (one reviewer cited a $2,085 to $2,700 increase), mold recurs in units, soundproofing fails to block neighbor noise, and break-ins and package theft occur despite gated parking. Management responsiveness improves only after complaints escalate to reviews.
Staff like Jasmin, Joshua, Christopher, and David deliver warm, knowledgeable service during tours and maintenance calls. The stained concrete floors and proximity to the Walnut Creek greenbelt appeal to residents who value design and nature. Yet the gap between move-in experience and post-lease reality is stark: residents feel welcomed initially but unheard when problems arise, especially when trying to reach the office by phone or email.
On the Green splits sharply between five-star repeat tenants who praise staff like Chelsea and Alexis, and one-star departures citing poor communication, excessive move-out bills (one resident charged $2,478 after deposit), and unprofessional office conduct. The peaceful community and lower rents attract renters, but utilities are not tenant-controlled and maintenance often lags.
Mixed ratings mask a pattern of dissatisfaction. While a few residents noted nice views and paid premium rates, most complaints center on neglected interiors, limited kid activities, and access problems with shared facilities.
Residents consistently praise The Upland for its spotless grounds, welcoming team, and straightforward application and move-in process. Ashley Carrera, Ashley Mendoza, and Joann Rivera stand out for their attentiveness and responsiveness. A handful of visitors note overly strict guest policies that can puzzle newcomers, and one leasing experience fell short due to unanswered questions. Despite these hiccups, the community atmosphere and staff reliability keep residents renewing leases and recommending the complex to others.
Last updated 2026-09-08
