Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-28.
New arrivals praise the tour experience and the property's natural surroundings, amenities like the sauna and dog park, and the stained concrete finishes. Long-term residents report a sharp divide: when leasing staff and maintenance technicians like David and Christopher deliver, they shine, but office management (especially the assistant manager) deflects complaints, hides behind AI phone systems, and ignores email. Water damage, mold, aging appliances, and aggressive rent hikes (reported jump from $2,085 to $2,700 on renewal, no four-month terms) fuel a frustration that corporate leadership appears unwilling to address.
The property itself is beautiful and the front-desk staff genuinely helpful. But residents cite a pattern: minor issues become major ones because management avoids accountability, maintenance stonewalls problems, and the leasing office becomes unreachable when you need answers most. Several long-term residents feel pressured into renewal decisions by intentional delays, and at least one suspects foul play in the timing.
On the Green draws tenants seeking affordability and a calm setting. Clean grounds, a peaceful community, and individual staff members like Chelsea and Alexis earn strong loyalty. However, complaints about office professionalism, slow responses, and especially move-out billing disputes recur frequently. Communication gaps and aggressive final charges loom large in dissatisfied reviews.
Mixed ratings mask a pattern of dissatisfaction. While a few residents noted nice views and paid premium rates, most complaints center on neglected interiors, limited kid activities, and access problems with shared facilities.
Most residents celebrate the staff's warmth and efficiency, particularly during leasing and move-in. Ashley Carrera and Joann Rivera stand out for patient communication and quick problem-solving. The community feels well-maintained, with residents calling the pool a standout. Pet owners appreciate the dedicated park and spa. One reviewer flagged strict visitor rules and uneven knowledge at the leasing desk. The property delivers responsive service and clean grounds at a moderate price point for the area. Management fixes maintenance issues promptly, and the team stays in touch through lease renewals. Pet families find real value in the specialized amenities.
Last updated 2026-09-22
