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The Upland

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 220 Google reviews · How we rank ›

4.0(220) 74 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
The Upland
Location
Tech Ridge, Austin
Service
Pet-Friendly Apartments
Reviews
220
Ranking
#64 in Pet-Friendly Apartments
Best for
Renters seeking a well-maintained pet-friendly community with consistently responsive staff in North Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise The Upland for its spotless grounds, welcoming team, and straightforward application and move-in process. Ashley Carrera, Ashley Mendoza, and Joann Rivera stand out for their attentiveness and responsiveness.

A handful of visitors note overly strict guest policies that can puzzle newcomers, and one leasing experience fell short due to unanswered questions. Despite these hiccups, the community atmosphere and staff reliability keep residents renewing leases and recommending the complex to others.

Praised for
  • friendly and responsive staff
  • clean and well-maintained community
  • smooth leasing and move-in process
  • quality amenities and pool
Watch-outs
  • restrictive visitor policies
  • inconsistent leasing agent knowledge
responsive-managementwell-maintainedclean-common-areasfriendly-staffgood-value
Best for: Renters seeking a well-maintained pet-friendly community with consistently responsive staff in North Austin.
Think twice if: Visitor policies are stricter than typical; confirm guest rules match your needs before leasing.

What this place gets right

  • responsive and named staff like Ashley Carrera and Joann Rivera
  • clean, well-maintained grounds and pool
  • smooth move-in and renewal process

Before you tour or apply

  • Ashley Carrera (Resident Service Coordinator and Asst. Manager) praised for responsiveness, knowledge, and attentiveness throughout leasing and post-move-in issues
  • Joann Rivera mentioned for patient, clear communication through move-in process
  • Ashley Mendoza noted for remote coordination and quick apartment securing (one week)
  • Pool and fitness center specifically praised as well-maintained and attractive
  • Leasing agent Joanne cited for unanswered questions on lease terms
  • Guest policy limits group visits to common areas

Resident ratings

Pet-Friendly Apartments
Pet park and pet spa praised as quality amenities; pet fees and rent clearly disclosed on website.

How it stacks up

  • Rated 4 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Breaking down the ratings

5
159
4
3
3
5
2
2
1
51

FAQ

What are the pet fees and monthly costs?
The Upland charges $250 upfront per pet and $30 monthly per pet rent, according to their website. Additional fees include a $15 monthly damage waiver and $20 monthly resident services fee.
Can family and friends visit the common areas?
The complex enforces visitor policies that limit group sizes in common areas, according to recent reviews. Contact the leasing office directly to confirm current guest policies.
Who should I ask about the leasing process?
Residents consistently recommend reaching out to Ashley Carrera or Joann Rivera in the leasing office for attentive guidance through applications and move-ins.

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Last updated 2026-09-08