Core details are sourced from this business's Google Business Profile (checked 2026-09-08).
Mixed ratings mask a pattern of dissatisfaction. While a few residents noted nice views and paid premium rates, most complaints center on neglected interiors, limited kid activities, and access problems with shared facilities.
Based on limited recent reviews, so treat this as low-confidence.
On the Green splits sharply between five-star repeat tenants who praise staff like Chelsea and Alexis, and one-star departures citing poor communication, excessive move-out bills (one resident charged $2,478 after deposit), and unprofessional office conduct. The peaceful community and lower rents attract renters, but utilities are not tenant-controlled and maintenance often lags.
The property draws high praise for its landscaping, amenities (sauna, gym, pool), and certain staff members who shine during tours and maintenance visits. However, residents report serious friction: the AI phone system makes it nearly impossible to reach the office for maintenance or emergencies, lease renewals involve unexplained delays and sudden rent jumps (one reviewer cited a $2,085 to $2,700 increase), mold recurs in units, soundproofing fails to block neighbor noise, and break-ins and package theft occur despite gated parking. Management responsiveness improves only after complaints escalate to reviews. Staff like Jasmin, Joshua, Christopher, and David deliver warm, knowledgeable service during tours and maintenance calls. The stained concrete floors and proximity to the Walnut Creek greenbelt appeal to residents who value design and nature. Yet the gap between move-in experience and post-lease reality is stark: residents feel welcomed initially but unheard when problems arise, especially when trying to reach the office by phone or email.
Strong individual staff members stand out, but the complex struggles with chronic pest problems, lax enforcement of lease rules, and management gaps that leave residents feeling unsafe. Early pricing is accessible, yet rent climbs steeply without corresponding improvements or security measures.
Last updated 2026-09-08
