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Laurel Creek Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 29 Google reviews · How we rank ›

3.5(29) 56 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Laurel Creek Apartments
Service
Luxury Apartments
Reviews
29

What we found

Laurel Creek started as an affordable find for families but has faced a sharp decline in resident quality and management oversight. Recent reviews describe unchecked pest infestation, drug use, theft, and domestic disputes, with management either unaware or indifferent. When staff like Thomas and Ikuzwe engage directly, they shine, but systemic issues around tenant vetting, maintenance speed, and safety have eroded trust. The physical space itself (natural light, finishes) draws praise, yet living conditions and sense of security have deteriorated markedly.

Recent shift: Marked decline visible over 2-3 years. Early residents (2021) report the space felt safe and home-like. By year two, crime spiked, pest problems emerged, and tenant screening appeared to loosen significantly. Most recent reviews (2024) describe ongoing struggle with roaches, staff attitude changes, and unresolved maintenance.

Praised for
  • staff professionalism when engaged
  • apartment finishes and natural light
  • affordability at entry point
  • community amenities for families
Watch-outs
  • pest infestation and roach spread
  • safety concerns and crime
  • lax tenant screening and management
  • thin walls and WiFi problems
  • maintenance responsiveness gaps
poor-communicationsafe-securepest-problemsclean-common-areasfriendly-staff
Best for: families seeking affordable rent and community support in North Austin
Think twice if: you prioritize safety, quiet, and consistent maintenance responsiveness. Recent reviews cite drug use, theft, roach infestation, and slow issue resolution.

What this place gets right

  • bright, naturally lit units
  • on-site learning center and food pantry
  • pet-friendly with dog park
  • wheelchair accessible throughout

Before you tour or apply

  • Thomas and Ikuzwe noted for patient, clear front-office service
  • pest control scheduling errors and delayed treatment in Building 3
  • rent increased from $980 to $1300 for 2-bed over 2 years
  • WiFi devices reported hosting roaches
  • cars stolen from parking lot
  • thin walls throughout

How it stacks up

  • Rated 3.5 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 8% of the businesses in this directory.

What keeps coming up

closetsnice apartmentswifihomelesscleanlinesskidsfurnituremaintenancedrug usersstaff

How we scored this

How We Score
Star rating 16
Review volume 64
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
3
3
2
2
0
1
9

FAQ

Does Laurel Creek allow pets?
Yes. The complex is pet-friendly and features a dog park, though reviewers warn that off-leash dogs and aggressive behavior have been issues management has not adequately addressed.
Are there programs for kids?
Yes. Their website lists after-school care, summer camps, and a learning center with programming, but some reviewers noted limited outdoor activities and facilities specifically for children.
What wheelchair access is available?
The complex has a wheelchair-accessible entrance, accessible parking, and claims to be handicap-friendly throughout, per their website.
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Last updated 2026-07-17